Waudbys MOT & Auto Service Centre

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Reviews

1. J R ★☆☆☆☆

   Booked car in for MOT, was informed the car had failed due to emissions and the lambda censor had failed and needed to be replaced. At first the admin said they were short staffed and only had 2 workers in for the next 2 weeks due to sickness, even though we could clearly see at least 3 working that day, but then a guy came in and said they do not do lambda censors and it needs to be returned to the garage we bought it from, so they basically declined to fix the problem. We decided to take the car to two separate garages and both confirmed that the lambda censor was absolutely fine and it was in fact the catalytic converter. This is now the 3rd car we have owned that they have failed the MOT and refused to fix, I suspect they like to make their money pushing MOT’s and declining the work knowing customers won’t be able to return within the 10 days for a retest. One of the garages we took it to for the second opinion had 3 other customers who had MOT’s on the same day and Waudbys refused to fix them.

   almost 9 months ago
2. Georgina C ★☆☆☆☆

   Booked in for service, repair of brakes and MOT. Turned up on the morning with a staff member saying they can’t carry out the works due to sickness. No phone call in advance, which would have been much appreciated as I had arranged a lift back home/re arranged my partners working morning to drop me off etc. Poor communication and no real apology - won’t be re booking in again!

   1 year ago
3. Lynsey Carmichael ★★★☆☆

   I took my car in for MOT and full service. When I drove away, 30 minutes later the oil engine light came on with a warning for me to stop and fill a litre of oil up as oil was below the lowest level. I called and asked what oil I needed to buy because I couldn't come back as I had patients to see. I was assured by the receptionist that the oil had been done and didn't need to do this and she didn't give me the oil type. She advised that the service test button wasn't reset on the last MOT and full service so that it was a fault with the dash board alerts and something to do with timings. I've never owned an automatic electronic dash board sort of car before so i took her word for it. She said swing by and one of the guys will reset it for you. I couldn't check manually on an oil stick as it's all under cover which is annoying. After two weeks of the warning coming on and the engine getting hot I swung by the garage in within this time to get it looked at but it was shut at hours I wasn't expecting. I finally caught them leaving early one day and they told me to come back in the morning.... I had checked the oil through the car's electronic system and it was practically empty.... They did sort it for me that next morning free of charge but I am so glad the car didn't die or the engine set fire, given I was up and down the motorway. I won't go back here because now I don't trust them to do their job. Imagine if you came to me as a nurse for a procedure and I only did some of it and left out an essential part that could cause you more harm. And I also won't be so naive next time now I understand my car better. I shouldn't have driven away on the day if my MOT and full service without the oil been corrected to start with.

   1 year ago

1. Gillian Simmons ★★★★★

   I can’t thank Waudbys enough for rescuing us when my power steering failed during a long drive from Scotland to Kent. They got us back on the road within an hour. Complete stars!

   almost 2 years ago
2. H Naylor ★★★★★

   Fantastic place - helped me out at very short notice when I was desperate. Will be using this garage again!

   almost 3 years ago
3. thewhofan ★★★★★

   Needed urgent repair when my suspension broke. My usual garage couldn't fit me in for weeks. Not only did Waudbys fix it on the same day, they also gave me a great price. Great job guys.

   almost 3 years ago

1. Emma Callaghan ★★★★★

   These guys have just saved the day for us!!! After loosing a wiper blade on the motorway, googled car garages and this one came up..sorted quick and easy with a fair price..sound lads! thanks again.

   almost 3 years ago
2. Juliette Berthet ★★★★★

   Hello, my husband and I were traveling back to France when our car broke down. We were able to drive it to the nearest garage which was this one. They were busy but made a few calls to find us a mechanic. Nobody could take us so they made time for us. The price was absolutely great, the guys were adorable and even explained everything to us. I feel we were very lucky because they could have easily taken advantage of us! Anyways, thank you so much guys!

   almost 3 years ago

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