On the way to an appointment and the undertray on my Volvo decided to un-attach itself. By chance we drove by and called in. I cheekily asked them if I could borrow some gear to repair it. One of the kind chaps sorted it for me there and then. Thanks again chaps, really appreciate it.
I booked my car into the garage with 2 weeks notice for a mot and brake repair, on the day I dropped off around 9am and it was promised that it would be ready for 3pm as I had school collection, again this was advised 2 weeks prior at booking, I called at lunch as bit had an update to be told they had people on holiday so it’s being done after lunch but would definitely be done and was told to collect at 2;30pm and it would definitely be ready. I walked the 3 miles to collect and was told none of the work had been done because they had staff on holiday, I did question why I was booked in and lied too that day, and why I was booked if they didn’t have tht staff!! To this an older man got very angry and said it’s not their fault and I should check before booking in!!! The exchange of opinions regarding how they book people and not the customer fault but he was not budging on his view that its customer fault. Upshot no work got done and had a wasted day off work and a 6 mile walk to drop off and collect with no regard to an apology at all.
Worse than awful service. £230 for a service was £100 more than quoted. Got my car back only to find the service light still on saying it needed servicing and an engine panel not put back correctly so now my car makes a flapping noise when driven over 40mph. Each time I took it back to have the problem they caused remedied, they told me they were too busy to put it right.!! I was advised I had a heater matrix issue. Received an invoice in the post, once I’d already booked it in…. That amounted to £1700, I phoned 4 times to confirm the price , every time being fobbed off with he’ll call you back. That never happened. I took my car in 1st thing on the morning it was booked in for the matrix to be replaced only to be told it might not be completed that day.! Shocking customer service. I advise anyone considering this garage to go elsewhere.!
For starters, the service was wayyyy more than I was told. £160 on the phone, £230 in person. That, I can forgive and I was going to let it go. But, I had my MOT today and got an advisory for a leaking oil filter, which was replaced (supposedly) by James motor company 3 months ago. What a joke, never go here!!!
Brought my car to James Motor Company Auckley this week and have to say amazing job, MOT and service and they even washed the car for me. Highly recommend them not only the customer service but price and time also. See you next year.
Nice new local garage recently moved into the area, friendly staff very knowledgeable and helpful.
A very good local garage which I have used many times. Just an MOT this time but the same great service. They've improved the site recently and open early so I could drop the car off to fit in with my schedule which was a bonus.
Great service, customer focused and will definatly use again
Excellent service friendly staff ...100 percent recommend
James Motor Co is located at 122 Main St, Auckley, Doncaster DN9 3HH, UK
You can contact James Motor Co at +44 1302 771664
You can find directions to James Motor Co by following this map link