Sharon was very attentive and explained the treatment in detail. I felt I was in safe and experienced hands and she was lovely throughout.
I have been going to this salon for years. I love getting my treatments done from there, everyone is highly trained and so knowledgable and advise you in the best way for everything. All technicians/ practitioners/ stylists advise you on their area of work. The treatments I have had and still having are: 6 sessions of full body laser 3 sessions of micro needling Hydro facials Massages Aesthetic treatments & been getting my hair done from here for 5 years I highly recommend this salon and the price point of everything is reasonable.
First time I tried this place, Turned up on time and was made to wait 45 mins!..worst hair cut I’ve had, asked for long layers and a trim, ended up with a chop with no layers what so ever, had to ask again to layer front, asked for a volume blow dry, my hair was flat as a pancake with frizz bits at the front, had to ask again to blow dry and get the fizz out.so a haircut and blow dry took all in 2hrs!! Ridiculous!
Mary Wilson is an amazing lady who I have known for 30 years. She is excellent at her job and would definitely recommend her.
Booked via Groupon and called to make an appointment. They appeared to be fully booked when asked for Thursday so decided to leave work early on the Wednesday. Appointment booked for 5.30pm. During the day of the appointment I got a call to say it had been cancelled. OK disappointed but these things happen. However while discussing a new appointment a Thursday slot was found? strange there was no slots previously? Anyway no worries drove for a good 1/2 hour to get there and when I arrived .After calling the salon to apologise for being a bit late when nothing was said about my appointment there was no stylist there, they had all gone home?? Not sure if my call was taken in the salon but there was no mention that there was no one there to do my hair? Well you can imagine how peed off I was. I left work at 6pm and got home @7.30pm what a complete waste of time & fuel. I expected a call the next day nothing so eventually I called them. The lady that took my call was apologetic and she said she would book me in again, I said I wasn't happy to do that, I had never known such unprofessional behaviour and that I was going to complain to Groupon & get a refund. To which she replied ' no don't do that I will speak to my colleague and see what they could do' to make amends I presume. 3 days later no return call, cancelled the Groupon and put in a complaint to Groupon. Do not go to this salon they do not deserve the custom.
Been a few times. Staff can be moody some days but the girl that does my hair is nice however, took my friend there after i had a quote for £45 over the phone. She was then told to expect it to be more than £65 as her hair is thick even though i told them that before 1st quote. Also annoyed me as they do not stick to a price list they asked what we were quoted and usually quote higher than originally quoted.
I wouldn't even give flitz one star. The owner of the salon is incredibly rude. I had laser here and it did not work at all, in fact it made my hair growth even worse where I was getting hairs where I've never had them before. When I tried to explain this to her, her solution was for me to go elsewhere and not come back. This resulted in me not even having my treatment because she was that disrespectful. I've never experienced such poor customer service before and I recommend people not to go here, as it is also daylight robbery. What happened to the customer always being right? She obviously doesn't care.
Flitz Salon is located at 87A Chester Rd, The Royal Town of Sutton Coldfield, Birmingham, Sutton Coldfield B73 5BA, UK
You can contact Flitz Salon at +44 121 360 8012
You can find directions to Flitz Salon by following this map link