Hyundai Service Car Repair Garage in Sheffield

Reviews

1. Rod Blount ★★★★★

   Went Hyundai, to look at a Suzuki Vitara, for the wife she loved the colour and so did I, we had a quick look around then Dan the salesman came out he moved cars out the way so we could see it better a bit later Dan came back and answered our questions, he asked if we wanted a test drive and we did, take the car and go where you want and Dan went back in the showroom , we went on a good test drive and really enjoyed driving the Vitara, Dan met us back at the garage and got a coffee, we got a decent price for our car, and paid for the new car. Got to say Dan never pushed or hurried us ,it was an absolute pleasure to buy this car in a relaxed way, big thankyou to Dan and the manager for taking care of us both.

   almost 10 months ago
2. Mátyás Király ★☆☆☆☆

   I didn't want to write a review, but they asked me, so here it goes. A couple of weeks ago I called the garage to change the timing belt on my Fiat tipo. I got the price £370. I cancelled the other garage appointment (who offered the same price), as this deal looked good from the Fiat service itself. They had the appointment for me in 2 weeks time. 2 days before the appointment I got a written confirmation as well with the price and I logged in online too for the sercice. The day before the appointment I got a phone call checking in if I was still going and offered some deals buying a new car, which I wasn't interested in. Then 5 minutes later I got another phone call asking again if I'm coming to the service the next day, but then they told me that they can't do the fixing for the price they gave me as somebody somewhere made a mistake when they were pricing the job. It costs now £770 I already waited 2 weeks to get this appointment and other garages had 2 weeks waiting time and as I'm using the car for long distances every day for work, I can't risk waiting any longer with the timing belt. I didn't make a big scene, tried to be calm about it but I am appalled how the Fiat dealt with my case. I was forced to pay double price because I can't wait another 2 weeks. If If I knew this, I would've taken my car to the first garage I originally wanted. I still can't decide if they did this on purpose, I feel cheated. You'll have to pay the price for their mistake, they won't swallow it. Very bad practice, not recommending them anymore.

   almost 2 years ago
3. Shirley Price ★☆☆☆☆

   My partner had a NOX sensor fitted at Stoneacre Hyundai Sheffield on 24/01/24. There was a problem over whether he should be charged for this work. We both found the man in charge of servicing to be very rude, arrogant and egotistical so he paid the £1745 account under protest just to get the car back. He then took the matter of payment to the customer service executive team at Hyundai head office. They looked into the matter and on 7/03/24 they emailed to say a full refund had been approved and they had asked Stoneacre to pay it. That is nearly 5 weeks ago and despite telephone calls to the service department the refund has still not been paid.

   almost 2 years ago

1. Nick Buchan ★★★★☆

   I want expecting much, but the service department at Hyundai were really great. Took my car for a service and warranty job (despite the car not having full service history before my ownership). I had an intermittent warning light, and expected the usual fob off but they rectified the issue for free as part of a recall that had apparently already been carried out. They completed the work on time, including a wash and vac, and the cost for service (which is very reasonable) also included 12 months breakdown cover. For once, I’m impressed by a main agent!

   almost 2 years ago
2. David ★☆☆☆☆

   WARNING ‼️ If your time is important and you want a company respectful, it’s not what you are looking on Hyundai . My car has broken down and I waited nearly 3 weeks for part . When the part came to Hyundai company, they kept me waiting another 10 days to fitting the parts. Which at all with fully check not taking more than 1or 2 hours. I called them every day and they kept saying tomorrow . Also when I called them every day , they said we will call you around 4:30pm and I never get a call from the company. I already had complaints to the Hyundai UK because I lost my one week job. Because they keep saying me tomorrow but day was lying and I didn’t get any call back from them. I am waiting for Hyundai UK to respond.

   almost 2 years ago
3. Andrew Or ★★★★★

   Booked our I10 for 4th year service. Had a phone call prior to service confirming the booking and they also went through what would actually be carried out on the day. We arrived early Saturday morning and was booked in by Kelly who was friendly and welcoming. We were happy to wait for the service and received a full video update from the mechanic working on the car. The work was carried out quickly and Kelly went through all the details and invoice clearly and answered all our questions as well. The car was washed and vacuumed so nice and clean to drive away. Before we booked the car in I rang three dealers in the area and Stone-acre was the most competitive pricing for this service by a considerable amount. We will certainly look to use this centre again.

   almost 4 years ago

1. Anne Liversidge ★★★★★

   I am on my second car from Stoneacre Hyundai. The service has been second to none, all the staff have been great with nothing being too much trouble. This dealership gets my vote every time.

   almost 5 years ago
2. Martin Elliott ★★★★☆

   Nice friendly atmosphere, no pressure sales. Arranged new car sale very smoothly. Salesman Dave Cooper gave excellent customer service.

   more 6 years ago
3. Sarah Hunt ★★☆☆☆

   Stoneacre send you a letter to advise to book your car in for a software update. Paid for a courtesy car and even though their was no software update for my car. Happy to take money from you but no interest when trying to speak to someone about getting that money back

   more 6 years ago

1. Martin Moody ★★★★☆

   Booked our Hyundai i10 in for service and not along with some repair work to a wing mirror. The car was collected from my home address and the service and not were carried out professionally and at a price I think is good value. However problems occured when the colour coded wing mirror, having been sprayed to match the rest of the paintwork, was found to be dull and clearly not finished properly. I have to say that when this was pointed out a few days later,Stoneacre arranged for the mirror housing to be re painted and provided a courtesy car. Had the mirror been sorted originally I would have given a five star review.

   more 7 years ago

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