The online customer service team at 18montrose hide behind automated responses and robotic humans who don't think about the value of returning customers.
Ordered a pair of trainers, sent the wrong pair. Delivery address that was offered by them is not an address that DPD use, so subsequently it took 14 days for them to arrange a collection. I was offered a discount for a replacement order, which arrived in good time, only to again be sent the same incorrect item. I believe this to be false advertising of the product. Unfortunately I do not recommend.
First time using this website and I will never buy anything from them again. They sent the wrong item to start with and then the item I had ordered went out of stock, all because it took days to process the return of the wrong item. Customer service non existent and just overall a waste of time.
I purchased some boots. My original order was mishandled by a third party company, 18montrose were quick to email and help me with the situation. I was then able to re-purchase my boots easily, quickly and received good customer support throughout my purchase. The product I received was high quality, at a great value price and I am very pleased and impressed using the online shop. Will continue to purchase items. I recommend buying items that you know will fit, and or things you don't mind paying for a shipping/returns label for. They typically do not pay for free shipping/returns labels. Other than that its a very good service!
First time I have used them and won't be using them again. The products themselves were fine but were delivered late despite me paying extra for overnight . Its just the customer services are non existent. I want to return an item and I can't access the info because their system is useless and there is no tel number, just a useless chatbot and and an email address where they do not try to help. In fact I would say they deliberately make it difficult to return stuff- It's the first and last time I will use them-too much of a hassle!
first time and well happy i order 5 pairs of trainers in the sales and got them the next day all correct love them all didnt get a confirm email but got the dpd tracking think people so post reviews when they get a good service as well as bad will use a gain cheers terry
Ordered shoes, came with red glue all over them. Contacted support who sent someone to pick them up and send an exchange the same day (or so they said). Didn’t receive any contact for a week so had to chase them and ask where my replacement pair were, for them to then say they’re out of stock and they can’t send anything? Not sure how this was messed up as clearly stated to customer service that I wanted a new pair sent, not a refund. 2* as the customer service people were nice, the situation itself is 1*.
18montrose is located at 6-8 Stable St, London N1C 4AB, UK
You can contact 18montrose at +44 20 3805 5451
You can find directions to 18montrose by following this map link
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