Jo was just simply amazing helping us book our special anniversary holiday to LA. Very professional, friendly and lovely to chat to. Thank you for the drinks too, so very kind. Would highly recommend Jo and Virgin holidays in the Trafford Centre.
My name is Jaimie I’m doing this review on behalf of myself and my dad. Scott in Manchester Trafford centre has been amazing today helped by myself with a problem… thank you Scott for today, he has helped and ensure everything was sorted . Shauna has been amazing booking our holiday and ensuring everything has gone well…. Thank you to you both
Absolutely rubbish customer service. We've booked a trip to Vegas for next January and I'm beginning to wish I hadn't, the lady was not interested in helping my wife whatsoever and made her feel foolish for not having "computer skills " She was very disrespectful and my wife was really upset by Joanne's attitude, go get a job where you don't have to deal with people. I'm so disappointed with the whole experience. A right con....go elsewhere. AVOID
We came in yesterday with a vague idea of what we wanted for our honeymoon, but it required multiple bookings, so we hoped Virgin may be able to help and arrange it all for us. We were greeted by a lady called Nicole, and provided with drinks and cake upon arrival. Nicole was incredibly helpful. She's very well travelled and took so much time to piece together our honeymoon ideas. In store she explored many different options for us and created a comprehensive quotation for us to consider which was emailed to us. In the meantime we did some research into other possibilities, emailed Nicole and she was so quick to amend each quote for us. Nicole is an asset to the store and has genuinely crafted our dream honeymoon, which I'm thrilled to say we booked today. I wouldn't hesitate to recommend pop in and see her. Thank you so much Nicole, from Madison and Jonty xx
I booked a special trip to Dubai for my husbands 40th and Abi was brilliant. From booking our trip with an amazing hotel recommendation, she made sure everything we needed was catered for and her customer service was exemplary. Thank you so much for making our trip so special Abi!
Had a fantastic experience booking our trip at the Trafford Centre. Special thanks to Scott, who was very friendly and welcoming and worked hard to get us a great deal on our package, and get a combination of elements that was not available online. This is the second big trip we’ve booked through Virgin and hope this will be as memorable as before.
Please avoid!!!. Appalling customer service. We booked a holiday several weeks ago and the staff wanted to know clearly to sell the holiday as by the looks of it they work on commission. The last 3 weeks we have gone in to ask about why we can't print our tickets off . Every week we got fobed off as in try next week , come back if you can't and we will do it . Also gave us an incorrect phone number for customer service . We found the correct number ourselves but got hung up on 3 times . Today still could not print the tickets off and we go away in a week time so my husband went back into the store . The manager greeted him asked him the query and could not be bothered to deal with it told him to come back in an hours time . He refused and kicked up a fuss in store. The store had customers trying to book their holiday and were priority . Also could hear what was going on .Due to him kicking up a fuss the manager decided she would then get someone to deal with it as clearly she could not be bothered that's why she asked him to initially return in an hour . EXTREMELY DISAPPOINTED with virigin and will not be booking with them in the future. Only interested in the sale nothing else matters. You are just a number .
Unbelievable experience here, Scott was very helpful and took the time to show us different packages to suit our needs. He was really friendly and the customer service was out of this world.
Just wanted to say a big thank you to Lauren and her supervisor today, I went to the store after trying to resolve flight changes with the call centre, which was terrible! I was upset and frustrated from the call centre agent and when I arrived in store I explained what had happened and it was resolved, with a smile and a glass of fizz. It was not an easy fix for them and they went above and beyond! Thank you so much, we can now look forward to our much awaited holiday!
Virgin Atlantic Holidays, Manchester Trafford Centre is located at Regent Crescent Stretford, Intu, Trafford Centre, Stretford, Manchester M17 8AA, UK
You can contact Virgin Atlantic Holidays, Manchester Trafford Centre at +44 344 472 9698
You can find directions to Virgin Atlantic Holidays, Manchester Trafford Centre by following this map link