Ordered a part for next day delivery. It didn’t arrive next day. I requested a postage refund and now all has gone quiet. Not a reliable service do beware.
Ordered a new flue gas analyser on next day delivery from their website. As soon as they took my money £450! they sent me an email saying the part is actually on backorder and will arrive in 10 days. Completely unacceptable! as I needed the part to complete boiler services and I have had to push a whole week's worth of work back down the line. Loosing me customers and money in the process. Do not use this website.
Really really poor. £1185 crimper sent out in used condition and missing parts. Communicated with Tracey from customer services who assured me it would be resolved and it never was. Do not buy from this company! They will fob you off until your time to escalate the case expires! Which is what happened to me. I now have a crimper that is missing parts and has already been used. In fairness BES have now resolved the issue and I have the missing parts. It was a shame it took a review on here to get these and my previous emails were not dealt with. However they were apologetic and I now have a full set of punches.
Not great service. I ordered and gave over card details to be told product would be in stock. Let down 3 times after product wasn't delivered. I phoned and cancelled the order.Then they still took money from my account even though they knew it was cancelled. Just seen reply and this isn't the case. Money wasn't taken from my account at point of order.I received a message from DPD couriers saying they will be dropping of parcel from Bes.This made me phone BES and ask why are they delivering something that I cancelled. I thought it strange that I received a message from courier and no money had actually come out of my account at this time. When I phoned BES they said they did take money out, otherwise they wouldn't have sent the parcel which again wasn't true When I received my bank statement they took money out and returned the money straight away,but this was about 1.5 weeks from when I originally tried to order the analyser but was told not in stock.
I ordered a 117L indirect vented cylinder which got delivered in an awful condition, secondly it was missing the heating coil inside, the cylinder was clearly returned from a previous plumber and BES did not check…I’m now 2 days out of pocket waiting for a redelivery and the older lady on customer service was rude and abrupt… See photo of no flow and return coil and missing label that got delivered like that.
Terrible customer response to an item that wasn't delivered. UPS have no proof of delivery but this BES want to charge me again for a new item. Person who took my call thought she was doing me a favour charging me again! Must be making so much profit that customer service doesn't matter. Contacting my bank for a charge back.
Had to order some foam pipe lagging to protect the condensation outlet from my combi boiler. Found what I needed really easily. It was the best price price I found on search and was delivered the next day. Thank-you
Poor service from BES. Ordered a gas meter door. Got confirmation it had been delivered by UPS…….left by garage door! Got home that evening and nothing there. Called BES to explain the situation only to be told I’d have to just order another at full cost!!!!! Was told by BES that UPS had delivered and effectively it was my word vs there’s. Surely, BES and UPS shouldn’t be delivering items and just leaving them by garage doors. No photo evidence was taken by UPS to proof delivery. Won’t be using BES again.
Ordered several items including two cisterns which arrived well packaged. However, upon inspection a part was missing from one of them. Contacted a Julie Smith in Customer Services who tried to obtain the part from the manufacturer, but it was not available. As a result of this a replacement cistern was sent out to me. I received the original delivery on 22/11/22 and the replacement on 24/11/22 for which I am very grateful. I would also like to take this opportunity to thank Julie for her help in dealing so efficiently with this matter and keeping me informed of the progress which has enabled me to keep the arranged date of the installationt for this coming Saturday. This is the first time that I have ordered from BES and it will not be the last and I would have no hesitation in recommending BES to friends etc. first class service all round.
I ordered and paid for a £179 item , paid via PayPal, received an order number. The item hadn't arrived so on Saturday I phoned BES. Spoke to someone who eventually got to the right order and could not find out where the order was but said it would now no get processed until Monday 31st October. So I requested to cancel it as I required the item today. Will think twice before next order.
BES Ltd is located at Junction 6 Industrial Park, Electric Ave, Birmingham B6 7JJ, UK
You can contact BES Ltd at +44 800 801090
You can find directions to BES Ltd by following this map link