Today I bought a parasol and base from the Woking store and asked for it to be delivered. I wish to praise the person who served me, Julie, she was so helpful and I left the store happy that my purchases would be delivered in the time stated. Thank you, Helen Naughton
Robert Dyas staff working part time today obviously. Thought opening hours were 11am.
If I could zero, I would! Awful service! Bought something that clearly wasn’t fit for purpose. Took it back for a refund, then the woman at the counter promptly told me they need the original card! My partner had just given birth was the original card holder two days ago! When I told them this, suddenly an exchange was offered. Then when exchange for items £1.40 less than the original value, it then becomes another problem even when I say give it to charity! Honestly, I can see why this store has such shocking reviews on google! I’m actually surprised at such a big company having staff acting in this way considering we had just had a child and zero compassion was shown for the situation. It wasn’t even a particularly high value item either! Total amount of £14.99! Honestly, what an absolute travesty of retail outlet! Shocking service, and I will name Julie who was the original person with the attitude who served me.
I am NOT AT ALL impressed by Robert Dyas Woking. They have bright Yellow "£7.99" on an multi socket lead and YET they charge £8.99. I was told that "only with Loyalty card do u get £7.99. WELL ROBERT DYAS *AM I MEANT TO GUESS THAT ? * A bit of a con job really and did not leave good vibes for me. Will shop elsewhere. It is the PRINCIPLE not the £1.
I had a good experience regarding the purchase of a Wilkinson Sword Pruning Saw and Holster. The staff explained that this would be quicker and more efficient than the folding type. I also purchased a twin pack of Bypass Pruner and Anvil Pruner. The staff asked if I wanted to get the Robert Dyas card. I agreed and got a discount on the total purchase.
Always amazing, staff are just so friendly and helpful. Always go in for house stuff. Good prices. Much better quality than the cheap shops, support this place it’s great!
I visited on Monday and two of the staff members went bove and beyond to help me. I was so impre ssed with their help and would like to thank their patience and persistence. Great staff members
Excellent Customer Service! I needed to send a doc urgently via DHL. Matt (store manager if I recall correctly) was super efficient, helpful and knowledgeable. Fantastic - Thank you. Joe
I visited the shop on Monday carrying my one month old granddaughter who, as soon as I got to the till, started crying to be fed. The lady assistant was very sympathetic and offered me the display table and chair to sit in to give the baby her bottle. I was astounded by this as the usual reaction to a crying baby in a shop is to get them out of the shop as quickly as possible. Not so in this case. I was able to feed the baby in a lovely cool place in peace. They even supplied me with some kitchen towel. This was exemplary customer service by the lady assistant and her colleague - and I had only spent £4 ! I will be back to spend more whenever I can. Thank you.
The household goods specialist. The long serving staff are really helpful in the traditional manner of service.
Robert Dyas Woking is located at 34 Wolsey Walk, Woking GU21 6XX, UK
You can contact Robert Dyas Woking at +44 1483 770388
You can find directions to Robert Dyas Woking by following this map link
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