Howdens - Southall Southall

Reviews

1. Satvinder Chandwan ★★★★★

   5-Star Service! I am absolutely delighted with my new kitchen and the incredible service I received from the Howdens staff. I would just like to thank the following people who I dealt with personally : Nash who designed the kitchen and heads the team at Armstrong way Southall, Vimal, Milan, Tony, Kumal and Mandeep who heads the warehouse team, Uday & George and if there is anyone I have missed out please forgive me. They were all very helpful and professional from the initial design all the way through to the end of the project. Nothing was too much trouble, and their expertise really showed at every stage. If you're looking for a team that genuinely cares about your project, I can't recommend them enough.

   almost 7 months ago
2. Sobhna Chauhan ★★★★★

   Kumar at Howdens Southall is very professional and provided excellent service. Thank you, Kumar, for supporting me throughout my kitchen project — the results would not have been as satisfactory without your full support. I am very happy with Howdens Southall, and I have already passed on their contact details to my friend who is also looking to have her kitchen done.

   almost 8 months ago
3. Samit Gupta ★☆☆☆☆

   It was not a great experience. Had an appointment booked with a designer who did not seem interested. Instead, he asked to email the floor plans and measurements for him to design a few options and discuss them in the next meeting. Shame we travelled all the way to email him from his office. It gets worse. After 4 calls to check on the update, he claimed he had emailed us, but nothing came through. He was clearly avoiding us. I'm not sure why. If you don't want to serve, then just tell us. Why waste customer time? Well done, Kumar. I will surely stop by to look in the eye and say hello next time I am in the area.

   1 year ago

1. Kamran Chughtai ★☆☆☆☆

   Spent 9k on kitchen was told its the best quality. After month a few of the doors had bubbles and they sent someone out and he admitted there is something wrong no one contacted me for 2 months and now they have a rude manager in place called Peter who advised the guy they sent out is not qualified and if I want someone to check there faulty doors I have to pay OMG that was ridiculous and he put the phone down on me because he was making no sense and trying to get me to do his work to chase with head office but happy to take money and call me everyday to order. I would recommend to go wren or someone else Howdens are scammers and warranty is load of rubbish and don't get back to you for months I have wasted my money and these doors are terrible quality and breaking are crackling already and the branch is not willing to help at all. They also need to give a course to Peter the manager on how to handle situations like this and not hang up on customers. Update - As you can see the below response from Howden its been over a week and no one has contacted me.

   almost 3 years ago
2. Alex Carter ★★★★★

   Fantastic service. I regularly use Howdens and have always been satisfied but I wouldn't go to any other branch from now on. All the staff were friendly and helpful but a special mention to John and Richard. Tip top.

   more 7 years ago
3. Sandra S ★★★★☆

   Update to my previous post. I think it's only fair if issues have been addressed to update my review accordingly. After some teeth-gnashing, a few conversations with my builder and revisit the branch to chat with the manager, both damaged units have been replaced. I'm now more than satisfied with my kitchen and my confidence in Howdens has almost been restored. Perhaps Quality Assurance would benefit from a more customer friendly approach than the current 'close the door on any issue and leave the branch to sort it out' approach. Particularly painful when this was nothing other than a QA problem. Anyhow, it's all sorted now. Definitely recommend the branch, not so sure about Head Office.

   more 7 years ago

1. sandra simeone ★☆☆☆☆

   Service was good...till I had an issue. I noticed these 'rust' spots a week after moving back home on completion of a major conversion and refurb. The kitchen was part of a 2 kitchens installed. I have sent a number of emails about this, and whilst staff were initially sympathetic and advised that someone else was experiencing the same issue, Howdens Quality Control did not accept that the damages occurred at the factory. No bleach based cleaners were used and the units were covered with protective film until the kitchen work was completed. My main issue is the lack of response, and no offer to visit the property to view the damage. They maintain cleaning products but if that was the case, why is there no damage on the any of the stainless steal units in the 2nd kitchen?!

   more 7 years ago
2. H M ★☆☆☆☆

   I'll give 5* for delivery time, but all negative for the amount of wrong colour panels sent and the customer care was appalling. 1 week into my brand new kitchen and the oven stops working. Everytime i called howdens they told me differently and told me to wait 24-48 hours for an engineer to call. It came to a point they said they cant do anything and call the after care team. Managed to book an engineer 2 weeks from now after 3 weeks of no oven. Long story short, just ask for the after care number if you have issues with your howdens appliances, instead of being passed around for weeks.

   more 7 years ago

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