Argos Kiln Lane (Inside Sainsbury's) Epsom

Reviews

1. Owen Duffy ★☆☆☆☆

   Sarah on the counter in customer services who manages the team a) is aggressive and rude and b) doesn't understand the Consumer Rights Act 2015. I try to support in person shopping but Argos have just lost a high spending customer (I have bought all my electrical items from here for a family of four for years) for failing to support me with a £700 laptop that has failed just over the 1 year mark - where the responsibility by law still sits with the retailer to resolve.

   almost 8 months ago
2. ashley warner ★★★☆☆

   New layout is awful. Causes confusion and blocks up the aisles around it. Service was good

   almost 8 months ago
3. Kristina Dimcheva ★☆☆☆☆

   Awful service by Molly (short girl) today at 18.20. A really rude and disrespectful young lady. We will not shop again from this Argos. Her attitude stank. However, the other girl on the till (forgot to get her name) was lovely but because of Molly we will not be spending any money with you! Train your staff how to treat costumers with respect. She really has a big attitude for her size!

   almost 9 months ago

1. amiraaaxx ★★★★★

   I had a really positive experience at Argos yesterday! I was struggling to find a specific toy for my little brother's birthday, and one of the employees, a young man with curly hair, went above and beyond to help me. He was incredibly patient, checked the stock in the system, and even offered suggestions when the toy I wanted was out of stock. He was super friendly and really made my shopping trip stress-free. Excellent customer service – thanks, Argos!

   almost 11 months ago
2. Fia ★☆☆☆☆

   I am writing to share a disappointing experience I had at your (Argos Epsom) (Sainsbury’s) location on 26th August 2025. I arrived at approximately 8:55 PM intending to purchase a toy for my daughter, but was met with an unexpectedly unwelcoming interaction from the store manager, (SONIYA). Upon arrival, I was informed that the tills had been closed. The manager stated that Argos is legally permitted to close tills earlier than the advertised store hours. While I appreciate that operational procedures may vary, the manner in which this was communicated felt abrupt and dismissive. Her tone was aggressive, and she did not offer any assistance or alternative solutions. Several staff members witnessed her raising her voice when I politely asked why the tills were closed while customers were still present and willing to make purchases. I believe this situation could have been handled with greater professionalism and courtesy. I respectfully suggest that Argos consider providing additional customer service training to ensure future interactions reflect the standards and values your brand is known for.

   almost 11 months ago
3. Benjamin Watkins ★★☆☆☆

   Poor customer service, unhelpful staff.

   almost 3 years ago

1. Morley Lackey ★★★★★

   Very helpful staff and easy to use console/tablets. Prompt delivery in-store ,pickup and home delivery.

   almost 3 years ago
2. Hannah Louise ★☆☆☆☆

   Every recent order I’ve placed which has said is available straight away or by a certain time never seems to be available. Argos need to sort out their system or deliveries because it’s pointless offering a service that they can’t meet

   almost 4 years ago
3. Lungu Petru ★☆☆☆☆

   Two weeks ago I placed an order at Argos for a TV I gave my address details I confirmed everything,then I was completely surprised when I saw a confirmation to go and collect my TV from a store which was more far away from the place I live, considering there is a store 10 min from my place, I ordered a delivery cause I can't collect it from the store. Finally I managed to get my TV from the store but the attitude off the staff members was horrible I requested a help to take it to the cab and they refused.They was rude when speaking to me...

   almost 5 years ago

1. Ant Etches ★★★★★

   Brought back a pushchair purchased a couple of months previously, as we had a problem assembling it and we assumed it was faulty. As soon as I got to Argos I was seen straight away and the member of staff (I think his name was Mark) was extremely helpful and sorted it out for me, showing me how to put it together. Great service.

   more 7 years ago

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