Lavazza

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Reviews

1. Jez Markham ★☆☆☆☆

   Poor communication and a terrible website that doesn’t save updates. My subscription was cancelled without written notice, then I was asked for full payment even after offering to restart it. Customer service was unhelpful and inflexible throughout. My Mod A MIA Idola machine is also very temperamental — the handle pops up mid-brew, ruining the coffee and wasting pods. Avoid!

   almost 2 months ago
2. K. Ahmed ★☆☆☆☆

   @Lavazza.co.uk Signed up for a subscription and purchased the Smeg bean to cup machine. After using the machine for 3 weeks, hated it! LOUD machine, requires daily cleaning and with rubbish coffee taste (just like instant). After using for 3 weeks it’s already stopped working as it needs descaling??? Really??? After 3 weeks use??? Contacted customer services who couldn’t care less and kept repeating that as it’s a subscription, I can’t do anything. Should have stayed with Nespresso! Will definitely be cancelling the subscription as soon as it ends!

   almost 2 years ago
3. Mike Humphries ★☆☆☆☆

   Debt collection agency chasing me for £350 on behalf of Lavazza. Never ordered anything from them, had no correspondence from Lavazza prior to debt collection letter

   almost 3 years ago

1. Edward Baxter ★☆☆☆☆

   Mirror, signal, manoeuvre...... Better luck next time at trying to run me off the road. May I recommend driving lessons for your Worcestershire van drivers, it might improve life expectancy of those around your staff and the reputation of your business.

   almost 3 years ago
2. Simon ★★☆☆☆

   I hate leaving negative reviews, but in this case I have full reason to...read my previous reviews and you'll see I'm not a serial complainer. I placed an order on 30/06/19 for a few boxes of Modo Mio pods, after not receiving them for a few days I enquired as to what was happening twice via email, to which I received no response. This week I phoned and spoke to a very friendly lady (Lorraine) who apologised for the delay, explaining the pods had been sent back to their warehouse as there was an issue with my address....nobody at Lavazza had the courtesy to tell me about this! More on this further down! This was on Monday July 8th, I was advised they will leave with Royal Mail that afternoon...and still I'm waiting for my pods, it's now July 15th by this point. I've tried all morning through to this afternoon to phone and nobody is picking up, have now emailed again, which I expect will also be ignored. I'm in two minds to cancel the order but I fear that'll take a long time to administer, so I'll hang on until they eventually turn up! Will be taking my business back to thecoffeepod.co.uk. Not impressed Lavazza! Final update: Fourteen working days later my coffee arrives! I spoke with Lorraine again the previous day (July 17th) who was very apologetic and sent out an extra box of pods FOC as a 'sorry' for the inconvenience. I had also chased the week before and unfortunately another lady I spoke with wasn't so helpful, perhaps Lorraine can offer her some customer service training?. They somehow got my address so monumentally wrong, even though I had entered it correctly when ordering, and my confirmation shows this. There were further delays due to this reason. They never reply to emails, and it's very difficult to reach them by phone, it just rings out eventually....so frustrating! I will never be ordering from Lavazza directly again.

   almost 3 years ago
3. David Watt ★★★★★

   I have had Lavazza machines for about 7 years now. The coffee is absolutely superb, best taste and everyone who has a cappucino or Latte from my Modo Mio machine agrees. Sorry Nespresso, good but not as good as Lavazza. I often get a Nespresso machine in hotels, so have had lots of opportunity to compare. We also use Lavazza coffee for our B&B busness and the guests often compliement us on the taste quality without knowing what it is. Lavazza is true Italian coffee not like the rubbish you get from Starbucks, so if you don't like the taste, you probably don't like real coffee. Also Lavazza as a company have alway been good for me, no problems, the ony thing I would say is that home coffee machines (from any manufacturer) are not built to last more than about 2-3 years and a repair service would be very welcome. The pressure always ends up blowing the seals. I also recommend buying a separate frother - it's cheaper in the long run and you can froth while the espresso shot is preparing. The Lavazza MilkEasy frother is also very good.

   almost 4 years ago

1. Birmingham Close up ★★★★★

   The highest quality coffee I have ever had. I have just received this special edition 2 espresso cups, 2 saucers and two spoons for only £18. They are of the highest quality, I am very happy with the product. As you can see from the photo they look magnificent.

   almost 5 years ago
2. Keith Owen ★★★★★

   I have a monthly subscription for 10 boxes and I am absolutely over the moon at the quality and taste of the coffee and the amazing machine I got for only £1 I recently had an issue that had nothing to do with Lavazza but the couriers they used and I am blown away by the amazing service I have recieved from Ryan on the Customer Care Team who has dealt with the problem to a very high standard. I can honestly recommend Lavazza Eco Pod coffees because they are fully recyclable, the coffee is delicious and the customer service 2nd to none. Give the subscription a try and I know you won't be disappointed and once again many thanks to Ryan for providing customer service to the highest standards.

   more 6 years ago

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