Costa Coffee

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Reviews

1. V LaVey ★☆☆☆☆

   I ordered coffee and some pastries through uber eats. Whoever was preparing order at this costa wrote a message "boiler is not working so we can't make your drink, sorry:)" and still charged me for the drink which had some add ons and I cannot get refund. Some idiots working there!!!!!

   almost 2 months ago
2. irene t ★★☆☆☆

   I didn't like the unhelpful assistant so I left and went to another Costa at St Ann's 5 minutes away. That young male assistant was so courteous and helpful so I bought 7 cakes and pastries from him! I only needed one.

   almost 2 months ago
3. Yousef Yousef ★☆☆☆☆

   Absolutely disgusting. The staff is so slow. I got food poison and my stomach has bacteria and in pain because of the cookies and coffee drink I ordered from them. The staff look like they were new and I had to ask them to do me a new coffee drink because the cream was dropping from the cup. The coffee drink was awful and I wanted to spit it. I always ordered this coffee drink in other branch and it was great. The cookies was awful look like it was from one month ago and bad taste shows it was not fresh made by today. I would recommend people to avoid going to this branch. Go to other branch if you prefer a great drink and avoiding food poison. I am never sitting my feet again in this harrow branch.

   almost 4 months ago

1. C hi ★★★★★

   Love this Costa. It has two floors and is pleasantly decorated. Staff are friendly and there are some vegan sandwich and treat options. I love the soya hot chocolate and if you are regular join their loyalty programme. Located near St Ann's Mall and St George's shopping centre. Upstairs is quieter and perfect if you need to chill out or work.

   almost 8 months ago
2. Tina Hird ★★★★★

   This is a very busy store and the staff provide an excellent, friendly service in spite of the pressure they are under. Its worth mentioning that the litter and mess is created by thoughtless customers who leave their tables in a disgusting state, rather than taking a little time to place their detritus in the bin provided. I love this place.

   almost 3 years ago
3. cristian dragos ★☆☆☆☆

   Absolutely disgusting customer service! Store was not busy at the time I attended!! I wanted to order a salted caramel frappe and got a reply from Vicky that they didn't have the ice to make a frappe, when she had just brought ice from the back storeroom to make a frappe for another customer, the reply being that they would have ice in 1 hour when the store was already closing, knowing that an ice machine in 10 minutes maximum can produce ice for a frappe, being willing to wait up to 20 minutes to try this new product. The mess inside and at the table outside is a disaster, I finally ordered a latte but it seems I had to serve it in the mess because none of the staff bothered to come and pick up the mess from other customers.

   almost 3 years ago

1. Nadeem Akhtar ★★★★★

   Overall great eat in experience, very busy branch with great sitting area. We visited on Saturday morning when store was very busy, The best part was the amazing staff who were serving very quickly and diligently. We ordered cappuccino, iced latte which was amazing, enjoyed both drinks. Highly recommended for a quick stop.

   almost 3 years ago
2. Lisa Salim ★☆☆☆☆

   Absolutely disgusting customer service! Store was not busy at the time I attended. Litterally, the only customer at the till. Three members of staff available at the till. I stood there heavily pregnant wearing a badge. Not a single staff member assisted/acknowledge as I waited patiently for some service. There was no 'next please'/'how can I help' maybe I was invisible? Another customer attended and was immediately served. I will state, she was of a lighter complexion to me. Please advise if this is how you train staff to provide service to the public. If this is written in your policy that you do not cater for people of colour or pregnant, if there is a criteria to be met. Otherwise I would suggest you pick your employees wisely as it makes your branch look really bad.

   almost 4 years ago
3. Liliana Jdanov ★★★★★

   Good location of the shop. Welcoming employee, friendly and the shop was clean. The best coffe in the area.

   almost 4 years ago

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