B & R Motors Mercedes Specialist Auto Repair in Liverpool

Reviews

1. Narmatha Benedict ★★★★★

   Brian is extremely thorough and has helped me a lot as I had essentially been sold a horrible car. His videos and pictures of the faulty parts are helping me in the court process and I had not even asked for them. It’s just part of his process. He also went through the effort of finding my old invoices that I needed to file a claim. He came recommended and I would recommend him as well!

   almost 10 months ago
2. Alan Anderson ★★★★★

   Without a doubt the best private Mercedes Benz repair shop in Liverpool if not the North West. I have used B&R Motors for many years and found them to always be trustworthy knowledgeable and very fair. I recently had a major blip with my Aston Martin and the dealers wanted £318.00 to call out to look at it. I called Brian and he came to the house on his way home and sorted the problem in an hour or so. Can’t recommend highly enough.

   1 year ago
3. Cassandra Cunningham ★★★★★

   High quality service and workmanship. Always thorough and fully explains the problem.

   almost 3 years ago

1. Vincent hughes ★★★★★

   Can I please say it was a pleasure to find a genuine bloke in Brian who was so helpful in finding the electrical fault after an oil cooler repair on my e350 coupe that 3 other garages had missed , garages and people like this are hard to find ,I can only highly recommend Thanks Vinny

   almost 3 years ago
2. Natalie Abusow ★☆☆☆☆

   I brought my car here due to Mercedes SLK struggling to turn on and on rare occasions loss of power,but everything else running fine. I was charge £120 for diagnostics. Was informed that the timing chain needed replaced said he sees this all the time but once this is changed the car will be good. I left my car in with the garage and had it replaced the car was returned to me after the £1900 bill and still had the same problem. I took it back it was looked at for an hour and returned to me. Same problems were there when I got it home and restarted it from cold. After a few weeks of driving the car while Brian was on holiday the car engine started to sound like a tractor. I brought the car back, he changed the camshaft sensor. Said the car was noisier than before but blamed lack of servicing but said to take it for a test drive myself as he didn’t have time. The car sounded worse again and I would say It was not drivable. I brought the car to another garage they said I needed the engine replaced and that would cost me three grand. Ridiculous to have brought my car to a specialist for it to now have to be sold as I now cannot afford repairs. Ripped off and let down by the service and lack of reply by Brian and the parts he guaranteed. For a specialist he should have recognised the engine problems when he opened it up. Could have replaced the engine rather than charge me £2000 to make the car worse.

   almost 3 years ago
3. Natalie Asbo ★☆☆☆☆

   I brought my car here due to Mercedes SLK struggling to turn on and on rare occasions loss of power,but everything else running fine. I was charge £120 for diagnostics. Was informed that the timing chain needed replaced said he sees this all the time but once this is changed the car will be good. I left my car in with the garage and had it replaced the car was returned to me after the £1900 bill and still had the same problem. I took it back it was looked at for an hour and returned to me. Same problems were there when I got it home and restarted it from cold. After a few weeks of driving the car while Brian was on holiday the car engine started to sound like a tractor. I brought the car back, he changed the camshaft sensor. Said the car was noisier than before but blamed lack of servicing but said to take it for a test drive myself as he didn’t have time. The car sounded worse again and I would say It was not drivable. I brought the car to another garage they said I needed the engine replaced and that would cost me three grand. Ridiculous to have brought my car to a specialist for it to now have to be sold as I now cannot afford repairs. Ripped off and let down by the service and lack of reply by Brian and the parts he guaranteed. For a specialist he should have recognised the engine problems when he opened it up. Could have replaced the engine rather than charge me £2000 to make the car worse.

   almost 3 years ago

1. Brian Keogh ★★★★☆

   Work was carried out okay, but my only concern was I had personally carried out engine bay detailing and when I opened the bonnet I found oil spills on the engine cover and on the radiator reservoir, it's the first time that my car after a service has ever been returned back in that condition, so customer service on communication was fine but not happy how my car was returned back to me..

   almost 3 years ago
2. John Fletcher ★★★★★

   Very pleased as Brian slotted me in for diagnostics on my E350. Explained everything to me and up to now car running very smooth - if it happens again Brian Explained exactly what the root cause is. Taken me 8 mths and 3 trips to different independents to get to the bottom of the issue. Thank you...

   almost 4 years ago
3. Ken Wilson ★★★★★

   Fantastic service. Needed a fault code checking and resetting, called towards end of day, Brian said he would hang on for me and done the job very quickly and charged 1/2 what others had quoted. Very friendly, Erik definitely go back if I need anything doing in future.

   more 10 years ago

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