Silvertown Taxis Macclesfield

Reviews

1. David Bell ★★☆☆☆

   We booked the taxi through a WhatsApp message 2 days prior the reservation for the 1st January 2026 at 08.30. A price of £30 was agreed and confirmed in writting. On the 1st January at 07.30 I received a call to say that the price was now £45 because it was a Bank holiday. This fact was known when we made the booking. It was too late to find an alternative taxi so had no choice other than to accept the new price despite pointing out our written agreement.

   almost 7 months ago
2. Peter Kelly ★☆☆☆☆

   absolutely useless. taxi booked 24 hours advance. I received a call one hour before pickup telling me the driver had to take his car to the garage. to get a problem fixed, therefore, coukdn’t collect me from Knutsford Railway Station. Luckily it was a sunny winters day so i walked the 2 milies to the Dun Cow pub and two miles back. no alternative transport was offered. i really enjoyed the walk and saved some money.

   almost 8 months ago
3. Sharon Jackson ★★☆☆☆

   As a manager of a dementia group i recommended this company for their mother, Todaythe driver didnt turn up, i went out to look n he was driving off,i waved him down, he said he rang twice but now had a job and had to go to, there was no phone call and noone came to the door i explained the lady is vulnerable could he not take her he said no and left her stranded ! I called him mean and rude and he shouted though his teeth some buzz word at me. Absolutely disgusting leaving an elderley dementia client, i did ring and complain and another taxi quickly sent out to us with a lovely driver ! Hope the previous driver is taught manbers n patience !

   almost 8 months ago

1. Carina Humberstone ★★★★★

   Easy to book on the website. I had the price quoted before confirming; price seemed good value. Confirmation came quickly and I received a text notification when the taxi arrived including the details of the car. The driver was friendly and helpful.

   almost 9 months ago
2. James Fenton ★☆☆☆☆

   I was grateful for a taxi from Holmes Chapel Station having been referred by another company who were busy. Like another recent review I've just seen for a HC pickup I was then charged £15 for a very short trip. I should have checked and agreed the price beforehand with hindsight but I'd advise caution when engaging with this company and knowing what the fare is before agreeing to anything.

   almost 10 months ago
3. dan m ★☆☆☆☆

   Booked 2 hours ahead for specific time for 14 minute journey to station to catch a train to London, when didn't arrive i called them: was a screw up and they couldn't get me there in time even though I'd told them i had train to catch and given 23 minutes of buffer time. Only used the once but really deserved zero stars.

   almost 3 years ago

1. Jasmine lockett ★☆☆☆☆

   When you book for a taxi the day before! You expect them to be on time and there and they don’t tell are it might be a little late but instead you call them and get sass and I quote “20 other people are so to what do u want me to do” I would understand if he said it in a nice way bet he didn’t he said with sass and very rudely and me saying “well I’m going to be late for work” says again very rudely what he previously said so asked for a refund and he rudely replied “3 working days” so now I’m a hour late to work just because I had to wall in the rain for 1 hour and now late to work do not advise using silver town taxis if u do decide to let’s hope they have a change of staff. L

   almost 3 years ago
2. Christopher Bradford ★☆☆☆☆

   Suddenly stopped taking dogs. Never had an issue before. My dog is small and travels well but no, they won't take him. How are disabled people who don't drive supposed to get their pets to the vets? Why on earth would they stop taking dogs suddenly like this? Now I'm stuck trying to get to the vets (all taxi forms seem to have dog issues) and extremely stressed. So that's just wonderful.

   almost 3 years ago
3. Danny Jones ★☆☆☆☆

   I ordered from the app, they took the payment and immediately cancelled the taxi. It took 5 days to get my payment back. There is not a complaints procedure and nothing mentioned in t&cs around taking Money for cancelled taxis. When i rang and spoke to the "manager" she was unhelpful, rude and clueless. The management team are clearly untrained and incapable of running a business. There is a clear reason why people are using better taxi companies in the area which are also a lot faster. Avoid this company, use at your own risk. Absolute clowns

   almost 3 years ago

1. julian Slater ★☆☆☆☆

   Pre booked a taxi days ago for 10am was needed for an appointment in town, 20 mins late, making us late for the appointment, driver who was rude impatient tried to pull away before either myself or passenger had seat belts on. Excuse used on the phone when I called was traffic due to road works. But they have been in place for weeks so hardly a shock. Used a different firm for return and had a much nicer experience. Won't be using again.

   almost 3 years ago

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