Direct Express Logistics Stockport, Bredbury

Reviews

1. G ★★★★★

   Had a parcel delivered but wasn’t in, spoke to Dan in customer services amd between him and the driver they organised for my parcel to get back to my next door neighbour for me. They both went above and beyond for me, great customer service cant thank them both enough amd Im sorry I didn’t get the drivers name, but if you can thank them both for me I would appreciate it

   almost 8 months ago
2. Alicja Artwik ★☆☆☆☆

   Unprofessional and incompetent. 1: courier left a missed delivery note without even attempting to knock on door and actually deliver/ left note and run. 2: raised it with customer service, spent 2h on email exchanges so they would finally provide correct consignment number. 3: parcel still not delivered after being reassured it was going to be delivered yesterday, 27/12/25

   almost 8 months ago
3. carol stapley ★★★★★

   I just wanted to give a shout out to our regular driver Keanen, who is always helpful and cheerful and goes out of his way to give amazing customer service. We always know when he takes his holidays as we usually have to drop our parcels at the depot. He is an great ambassador for your company and I just wanted to give him recognition for a job well done. Packaged Heat Limited

   1 year ago

1. Fast and Easy Computers ★★★★★

   Very good experience today when I made a mistake in commissioning a delivery. Customer service helped me amend my dispatch ready to send correctly with the correct labelling. I got straight through to Stockport branch customer service and was all fixed in 4 minutes.

   1 year ago
2. Sarah Cooper ★★★★★

   Had a large parcel delivered the week before Christmas in the turmoil resulting from the Royal Mail strikes. Unfortunately the parcel was unable to be delivered next day, but the day after (as the company who I purchased the product from cautioned may happen). Not only were they exceptionally helpful when I emailed them for an update so I could ensure someone was in to receive the parcel (and the online tracking was perfectly up to date), but the delivery driver was courteous enough to knock before bringing the parcel to the door, as the item was clearly visible on the packaging, to ensure no Christmas present surprises would be revealed, this is in stark contrast to other couriers who barely knock at the door. (P.s. I’m posting this review on both their main national address as well as on that of the local office who were so helpful)

   almost 3 years ago
3. Jill Metcalfe ★☆☆☆☆

   Some of the rudest and most incompetent customer service I have ever received. They claimed to have tried to deliver my parcel 3 times, despite leaving no notes or attempting to contact me. When i eventually contacted them, the "customer service" person who spoke to me was extraordinarily rude. Avoid at all costs!!

   almost 3 years ago

1. Mark Pugh ★☆☆☆☆

   I have used this company for many years but recently had an issue which they now refuse to acknowledge. An expensive item was returned to me undelivered, apparently run over by a forklift truck or similar. I provided the information requested but, not only have I been invoiced for the service, they have now rejected my claim by email, even though it was the company themselves who alerted me to the damage! Unresponsive on Facebook, phone calls not returned and they won't put me in direct contact with the claims team.

   almost 5 years ago
2. Coldforged ★☆☆☆☆

   An urgent parcel was meant to be delivered in 24hrs between the hours of 14:00-16:00. I have been tracking the delivery driver all day to find the driver has gone back to the depot, I thought ok no problem they have probably gone back to restock the van. Rang the depot at 17:30 and was assured it would be delivered before 6, the delivery drivers are working till 7. But yet again the van wasnt moving from the depot carpark, then tried to ring the depot again and got a automate machine telling me the office closed at 6 and would be open from 8. Absolutely shocking service yet again from APC, I've been lied to and robbed of a supposed guaranteed 24hr delivery. This is the 2nd time I have been completely let down by this supposed delivery service. Not anymore.

   almost 5 years ago
3. Michael McAuley ★☆☆☆☆

   What a joke company, masquerading as a delivery service. Obviously unprecedented times with the COVID19 situation, but this company (or the franchise?) is not set up for basic standard services you would expect from a professional delivery company, no proper tracking, no text or email notifications, no automatically rescheduling deliveries. I have been bumped twice (i.e. not bothered attempting delivery but shown as closed/carded so to hit performance targets with there clients ) Please note I am happy with waiting a few extra days, not a problem at all if there's a backlog due the demand on the service, but don't schedule a delivery and not even bother to attempt. From now on I will email the company I am purchasing from and see who they use for deliveries, if the say APC, my business goes elsewhere.

   more 6 years ago

FAQs