APC Manchester Trafford Park, Stretford

Reviews

1. Asim Mahmood ★☆☆☆☆

   APC MANCHESTER IS A COMPLETE DISASTER FOR ANY BUSINESS RELYING ON RELIABLE DELIVERY As a business owner who depends on time-critical vinyl shipments, I can confidently say APC Manchester has been one of the worst courier experiences I have ever had. Week after week, they fail to meet the most basic standard of a next-day delivery service, actually delivering on the day promised. I pay for next-day delivery regularly, and it is rare that my parcels arrive on time. The pattern is always the same from, delayed deliveries, last-minute emails saying “we're sorry your delivery has been delayed” Repeated excuses, Zero accountability. This isn’t a one-off issue. This is a consistent, ongoing failure. I chase deliveries multiple times a month, and every week I end up rearranging my own client work because APC Manchester simply cannot get parcels from A to B on schedule. The impact on my business has been severe, lost time, lost orders, and disappointed customers. It’s shocking that major UK vinyl suppliers continue to use this depot when their performance is this consistently poor. To make things worse, parcels often arrive in rough condition, with boxes dented, crushed, or mishandled. For materials as sensitive as vinyl, this is completely unacceptable. I strongly urge APC’s corporate partners to review their contract with the Manchester depot, because this level of service damages your reputation as much as it damages ours. When your courier fails every other week, it is the small businesses like mine that pay the price. I sincerely hope suppliers seriously reconsider using this depot, because at this point, even the courier companies with bad reputations outperform APC Manchester by miles. Avoid if your business depends on reliability. If I could give them 0 stars, I absolutely would. They simply don’t deserve one.

   almost 8 months ago
2. Tatiana Grishina ★★☆☆☆

   Driver delivered my parcel to random neighbor's flat (knowing for sure that it's not my address) and left me a voice message telling about it. But, after reading other reviews, I assume I'm lucky enough to get my parcel at all

   almost 8 months ago
3. LiMinYa M ★☆☆☆☆

   Called Grandma's Discount Delivery Service (formerly known as [APC Manchester]) to inquire about my package that was supposedly coming 'next day' - which in their calendar system apparently means 'sometime before the heat death of the universe.' Grandma the customer service representative answered with what I can only assume was a mouth full of biscuits, speaking in a delightful patois of garage mechanic and teenager who just discovered swear words. It was like calling a kebab shop at 3am, but with less professionalism. Having read other reviews, I've discovered this company has somehow achieved the impossible: making DX and Yodel look like Amazon Prime. They've basically become the final boss of terrible delivery services. Their excuse generator must be powered by a hamster wheel, because they've got a different sob story every time: 'Traffic was bad' (apparently they've never heard of roads) 'Tire went flat' (do they use bicycle tires?) 'Van broke down' (are these vans held together with hope and sellotape?) 'Driver didn't show up' (plot twist: they never had drivers) I'm genuinely baffled how they secured contracts with major companies. Did they win them in a poker game? Blackmail? Did someone lose a very expensive bet? At this point, I'm convinced my package is being delivered by carrier pigeon with a broken wing. TERRIBLE!

   almost 10 months ago

1. Dan Keenan ★☆☆☆☆

   Fake delivery! The driver took the item within seconds of pressing the doorbell and sent Fraudulent information claiming that the item was delivered, and signed for, along with a photo as “proof”. Days after the original delivery date and I’ve still not received what I’ve paid for.

   1 year ago
2. Damian Kutryb ★☆☆☆☆

   If I could give ZERO stars, I would. This company is a complete joke. My parcel was meant to be delivered on Monday – it’s now three days later and still NOTHING. I spoke to three different people, was lied to repeatedly on the phone, and each day I was promised delivery “within an hour.” Surprise – the driver never showed up. Tracking shows the driver was literally outside my building, yet made no attempt to ring, call, or deliver. Instead, they took random parking photos and drove off. I even updated the address to a nearby shop (address provided by APC) to make it easier, and still — they failed. This wasn’t just a casual parcel — it was for a business event, and now I’m forced to attend without the items I needed. Total incompetence. No professionalism. No care. Just lies and wasted time. Avoid this company at all costs. They’re unreliable, unaccountable, and have no respect for customers' time or money.

   1 year ago
3. Rita Howard ★☆☆☆☆

   They said they delivered an afternoon tea today but they didn't we sat in waiting and have ring doorbell ..nobody came!!!! ..they are liar's disgusting service would not recommend ..waste of space

   almost 3 years ago

1. Sujata Pillai ★☆☆☆☆

   Don't understand how this company is still up and running. Extremely poor service and zero solutions offered. I had to ultimately go 10 miles to the depo to collect my stuff because the staff just threw their hands up.

   almost 3 years ago
2. megan price ★☆☆☆☆

   Attempted theft. Utterly disgraceful. Have contacted vendor to not hire this courier service again.

   almost 3 years ago
3. Alex Swinton ★☆☆☆☆

   I missed a delivery, so requested it be delivered on the 14th. this was ignored by the company and they attempted a delivery on the 9th and 12th. I missed both of these as I was away. however, because they attempted 3 times they will no longer deliver unless the company sending the parcel confirms it. the parcel contains medication, and because of their screwup I will not be able to access it for several days. I have had many, many more problems with APC.

   almost 3 years ago

1. eni balogun ★☆☆☆☆

   I am not one to leave a review, but my god dealing with APC Manchester has been by far the worse customer service I have ever experienced. To summarise, no communication on when the delivery is scheduled for. When I finally got through to them I was told that apparently an attempted delivery was made a couple days before, even though I received no communication in-advance of this. When I queried customer service, I was told I should have received a phone call on the day a few minutes before delivery ( I did not receive a call) and they are unable to give any advance notice. The delivery was then reschedule for the next day, leaving me frantically changing my schedule around to accommodate this ,and suprise suprise the package was not delivered. When I finally managed to get through again, a new delivery day was scheduled and I was now informed that I needed to call in at 8am on the day to find out the delivery window. It is now the day itself and I've been trying to get through to them all morning to no avail. I have now decided it might be quicker to cancel my order and purchase the goods from a different supplier entirely. Update- After finally managing to get through after trying for 3 hours, I am told my package is still at the depot and it will get delivered tomorrow instead, again the usual spiel of having to call in the morning to find out the timeframe. This is now beyond a joke.

   almost 4 years ago

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