DFS Dudley Brierley Hill

Reviews

1. Manoj Mungasavalli ★☆☆☆☆

   I had the sofa and the footstool delivered just now and to my surprise I see that there is a damage to the foot stool leather near the legs. (Image attached) Major problem is that the sofa storage arm is loose and does not even lock in place. Looks like it is broken. I need compensation and someone to come and fix this issue. I would like to know is there a quality inspection process prior to delivery of sofas? Can I see the inspection sticker somewhere to see who signed off the delivery?

   almost 9 months ago
2. Rhys ★☆☆☆☆

   Unfortunately had a terrible experience with DFS. Brought a sofa from this branch in 2024 that arrived with a friction/burn mark and damaged my floor during the process. Raised the friction/burn mark during delivery and had someone come out a few weeks later who couldn’t remove / fix it. Was told someone would be in touch to either replace or to offer compensation and that’s where the communication stopped. No matter how many times I contact them, I just get ignored. It’s a year on and the sofa is still damaged… would avoid where possible.

   almost 10 months ago
3. Jaye Lawton ★★★★★

   Great Service, Even for "Just Looking"! We visited our local(ish) DFS today and, although it was quite busy, the team still made time for us—even though we were "just looking". A manager greeted us initially, but once Michelle became available, she took over and we were in excellent hands. Michelle is amazing at what she does - she has a real eye for detail and design. Between her and my wife, they debated colours and styles while I sat back and watched the magic happen! In the end, we found a great 4-seater sofa, an armchair, and a pouffe. What started as a casual browse turned into us walking away with a finance deal (pay in 4 years) that probably costs me less per month than I usually spend on random stuff in Home Bargains! The only downside is that the finance site was down when we got home, which made things a bit stressful, but the in-store process itself was smooth and straightforward. Massive shoutout to Michelle—she really made the experience enjoyable and stress-free. Thanks again!

   almost 11 months ago

1. Mark Hickman ★☆☆☆☆

   I ordered a sofa and paid around an extra £500 for 100% real leather option including back and sides, total over £3200 Received sofa with with pu coating on back and sides, homeserve confirmed its faux leather as did 2 of DFS's own repair men attending to fix a fault. Ive been trying to get it replaced for a year now and had 3 different managers out to my home, first one lewis lied and said it was real leather, second one came out and agreed it was faux but that wasn't good enough, they had to escalate it and send out a different senior manager called samina who really didn't know a thing about leather. She took batch number off sofa and a month later came back to say she asked the suppliers if the batch number matched up to a real leather sofa and they said yes so theres nothing more they will do its real leather. Im now having to pay an independent upholsterer to inspect it and write a report to take to trading standards and a small claims court unless dfs suddenly change their mind. Pics attached of peeling pu coating and the grain pattern in the coating on a peeled piece, the sofa is also apparently fire resistant but i burned a piece of the peeled plastic and trust me its not fire resistant, it burns real fast snd melts. See video of this so called fire resistant leather burning instantly

   almost 2 years ago
2. S G ★☆☆☆☆

   Visited twice this week to place an order for a new sofa and both occasions was not offered any help or even got an acknowledgement. Poor

   almost 3 years ago
3. Shamoun Yousaf ★☆☆☆☆

   I advise not to buy from dfs, yes staff might be friendly but apart from that when it comes to getting repairs and to fix faults it becomes a whole new ball game... rude staff at the call centre and all they keep sayin, we can only chase.. you can't speak to a manager. They have no clue on the time frame it takes for them to resolve this. So you could be waiting for ever. Ask to speak to management, all we get in response is 72 hours. If you want to throw your money away ignore my post. Please do you research before you buy, as I'm not the only one in this situation.

   almost 3 years ago

1. Sharon Baggat ★★★★★

   Jennie was lovely and very helpful. I was indecisive on colour but she was patient, lovely and helpful. Its is a great store to be fair. Just waiting for my new sofa :-)

   almost 4 years ago
2. Donna Quinton ★★☆☆☆

   After paying a lot of money for safeguard which we were totally hard sold too , we have stains on our sofa and so far it’s taken 4 weeks and still they haven’t sorted out paperwork for us to file for a claim .That’s after two weeks we were told they were going to send someone out only to discover now we need to go direct to guardsman but we need original paperwork from DFS . Just how hard can emailing be ? God help us if they can’t remove the stain !!! Most of the staff don’t seem to have a clue what the hell there doing, only concerned in meeting sales target and extra commission with add on sales !!! Don’t fall for it ,after sales are shocking!!!! Let’s see how long there going to take now .

   almost 4 years ago
3. Liam Annetts ★☆☆☆☆

   Worst Experience ever! Avoid Got my sofa less than 3 years ago from here paid for upgraded leather to top leather they did advised by consultant i wouldn't have any problems. I have had someone out to paint the sofa 3 times already and now it looks like this again! don't use DFS and don't trust what they tell you as i did

   more 9 years ago

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