I had a same-day appointment today for a tire change. The service was fast and efficient and the staff were friendly and professional. I’m very happy with the experience and will definitely return when I need tire service again
Disgusted with this company 2 days to change a tyre are you for real. Totally unhelpful and this is the 2nd time this has happened. Will never use again management has changed and not for the better. If I could give no stars I would as had to arrange my own tyre change! Customer service zero!! Take note management team you need retraining and some common sense losing customers is not what you are about.
Very disappointed with the service at Kipling today. I called yesterday to book in and was told they were free from 11am, had no other jobs, and could see me. I explained I had a leak. By 4:30pm I still hadn’t heard anything, so I tried calling numerous times but no one answered despite being on hold for ages. Only 5 minutes after closing did I finally get a call back, telling me they couldn’t help and that I needed to see a specific mechanic instead. I was also told I had “a leak” but they couldn’t specify what kind, even after apparently running a diagnostic. This was a complete waste of time and incredibly poor communication. I’ve been a loyal customer for over 5 years, but after this experience I won’t be returning. Sadly, looking at recent reviews, it seems this level of customer service has become a trend. Would not recommend.
Absolute joke of a garage, I went to get my ac recharge, and during the process false problems were coming up, and instead of checking root of the problems and trying to help, they were blaming the car and telling me I need to replace x part. Towards the end the machine said there’s a compressor issue, so they told me I need to replace a whole bloody compressor. And then after disconnecting the system, it turned out it was a stuck pin which wasn’t stuck when I came. This was one example of many situations like this that happened, they kept shifting the blame onto my car, and told me to get the pin checked at another garage when it was their fault. Me being shocked by the constant bad news, I forgot to hold them accountable for their mistakes. And now my ac is unusable as the pin hasn’t been adjusted. Absolutely shocking customer service
Took my car in for a tyre change and a wheel alignment. After the tyre change they said I had some problem with oil leaking from somewhere (I'm not technical so I forget what it was) and that it was a MOT failure if its not fixed. Said it was another few hundred to fix. My car was due for an MOT at a main dealer the following week - passed without any issue (so there was no problem). The took it back for the wheel alignment. Again some problems with the wheel alignment nut for the back wheels or something. Said it was another few hundred pounds to fix. Took it to another tyre place, only front tyres needed to be aligned (back wheels were within alignment) - so again no issue existed. Money grabbing con artists. Avoid like the plague.
Made an appointment on Monday for the following Saturday, showed up on time on Saturday and got told they are too busy and turned me away. Waste of time.
Went there to get my coil springs replaced and it was supposed to be done in one day but it wasn't ready, so I had to rearrange my whole schedule for the next day. Didn't get any apologies or discount or anything. Couldn't even get my invoice rearrange with labor separated from goods afterwards. Will never go back there and would not recommend for your MOT either.
Very satisfied as always. Third MOT here. Courteous staff, easy booking and inexpensive.
Dirty reception. Cold. Poor comprehension of customer need. Poor punctuality. Pudantic. Entry exit from the garage is risky cause it is situated on a bendy road. Wiil not recommend. Minus 3 out of 5star.
Great service. The manager was very knowledgeable and helpful. The job was done at the appointed time and in less time the said.
Kipling Motorist Centre - Team Protyre is located at 152 High St, Bushey WD23 3DH, UK
You can contact Kipling Motorist Centre - Team Protyre at +44 20 3993 3221
You can find directions to Kipling Motorist Centre - Team Protyre by following this map link
Trouv Chauffeurs
Kaybridge Residential Estate Agents