I recently had my Audi TTRS tyre changed at Ford Rate, where they replaced my rear tyre and balanced it perfectly. The work was done very well and professionally. This is the second time I’ve used them, and once again I’m pleased with the service. I’ll definitely continue to trust them in the future. Highly recommended.
I am writing to express my deep concerns regarding a recent experience I had with your dealership, which has left me feeling extremely frustrated and disheartened. I believe it is crucial to bring these issues to your attention, not only for my own sake but also to ensure that future customers do not encounter similar problems. Recently, I brought my vehicle in for what I believed to be a straightforward repair related to a manufacturing defect in the gearbox and an issue with the air conditioning condenser. Unfortunately, what transpired during this process has been nothing short of a nightmare. After leaving the dealership, I discovered that my car was not only not fixed but had developed four additional problems that were not present when I initially brought it in. I visited your service department on four separate occasions within just eight days, each time hoping for a resolution. Instead, I was met with a dismissive attitude that made me feel as though I was being perceived as paranoid or even foolish for raising my concerns. It is incredibly disheartening to feel that my worries were not taken seriously, particularly when I was assured that a thorough diagnosis had been conducted. To my dismay, I later learned that no such diagnosis had taken place, and I was forced to seek assistance elsewhere to identify the issues that had arisen. The lack of accountability and the extremely poor quality of service I experienced are alarming. My vehicle is now in a state of complete powerlessness, which not only affects my daily life but also raises concerns about safety on the road. I cannot stress enough how disappointing it is to invest time, money, and energy into a service that has resulted in a far worse situation than when I first arrived. I urge you to take this feedback seriously and to evaluate the practices within your service department. It is vital for the reputation of your dealership that customers feel valued and that their concerns are addressed with the utmost professionalism and care. I sincerely hope that no other customer has to endure the same ordeal that I have faced.
Bought vehicle parts from here twice and both times their customer service was fantastic. Very friendly and helpful staff. Their prices are noticeably lower than other ford branches as they are a franchise.
Booked to have a cable replacement with the knowledge it was needed for an MOT, booked in 5 days in advance. Day before appointment I was called to say that the parts aren't even in stock so can't go ahead. No idea why it's left till the day before, what an idiotic way to run their service department. Days booked off work wasted and unable to go ahead with MOT
Their parts department send out damaged goods then fob you off and lie to you over replacements. Been messed about and misled and blatantly lied to over a damaged Transit bumper trim. Sick of waiting for their poor customer service and avoidant responses, of which you get just one a day when they finally check messages. You are left sat waiting whilst they know they've not even sent anything.
I was told I would get a price match for engine oil which they are selling cheaper on ebay than in store. Went to store to buy the oil and they refused to price match the same oil they are selling on eBay for a lot less pretty crazy really. Wouldn't go back there again.
Bought 2 wheels from there ebay shop. 3 weeks on, numerus communications and still no wheels . There response back basically telling us that they just left them outside our house by there deliver agent as no one was home and it's now our problem, BEST ADVISE TO OTHER CUSTOMERS STAY AWAY!
Best service I have ever dealt with from a dealer, SCOTT G from the parts department. Extremely helpful on the phone and when I got there happy to help, polite and just a pleasure to spend a lot of money with. He helped out with my needs although they weren’t easy and he went the extra mile to make sure I was happy, phoned me when he said he would and got parts in for the next day... never had that before!
Excellent Service checkin and customer courtesy car. Polite and efficient customer.er advisor. I'll get back to you on the service itself later.
Rates Ford Parts | The UK's Largest Ford Parts Network is located at RT Rate Ltd, Hogg Ln, Grays RM17 5QL, UK
You can contact Rates Ford Parts | The UK's Largest Ford Parts Network at +44 1375 391234
You can find directions to Rates Ford Parts | The UK's Largest Ford Parts Network by following this map link
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