Clarkes Vehicle Service Ltd London, Abbey Wood

Reviews

1. Edward Baker ★★★★★

   Good place to go for car repairs. Decent service for a reasonable price. Recommended

   almost 9 months ago
2. M D.S (Morpheus) ★☆☆☆☆

   I can’t recommend anyone bring their car to this shop. They never informed me beforehand either verbally or on the customer check-in paper form that they charge per hour for simply checking, diagnosing, or confirming an issue. Had I known, I wouldn’t have left my car with them in the first place. This is vital information they should disclose to clients before accepting their vehicles. From my perspective, they took far too long (over an hour) to diagnose a simple wheel vibration issue (not engine-related), just to justify charging their hourly rate of £72. They seem to believe this is reasonable because they called me late on a Saturday afternoon to say they couldn’t initially find the issue. To them, spending an hour “checking” and immediately requesting payment for their time even when their efforts didn’t yield any results was justifiable. From my point of view, they did nothing meaningful for my car situation before demanding payment. Interestingly, they only happened to find the issue minutes after requesting the £72 payment. It almost seems like they wouldn’t have "discovered" the problem had I questioned their tactics and declined during the payment request call. They seem to want that confirmation for the entrap before they gave out a result.. I can’t trust a business that fails to make their charges clear upfront and instead introduces unexpected fees midway through the process. Diagnosing car issues is standard for any professional repair shop. If they had told me outright, “We will charge you £72 just to inspect and confirm the issue,” I would have understood what I was agreeing to. However, I would never have left my car with them in the first place because I could have received a more detailed diagnosis at a better price elsewhere. Furthermore, this wasn’t even a proper or comprehensive car diagnosis. It was just about identifying an issue with the front right wheel. I didn’t receive an email detailing their findings or a professional report only a short phone call with limited information. This falls far short of professional standards.

   1 year ago
3. Calvin Lovelock ★★★★★

   Family funeral Tuesday 11.15am. My car broke down 5.45pm the night before. By 10.30am next day we were on our way with two new parts. Dean Clarke clearly knows his stuff, is effective and is hot on client needs and communication. Look no further.

   1 year ago

1. Mitzi Chandra ★★★★★

   TOTALLY RECOMMENDED !! As a new driver with a new car it's scary to get your car fixed for the first time. I had a dent on the body of my car that's apparently not so easy to fix especially with the car funky colour as you can see. But Clarkes they fixed it, like it never happend ! I was so happy with the service it was so easy and transparent not like the other Body Car repaired shop. Especially Dean who helped me from the beginning. Thank you again Clarkes, I know who to trust now.

   almost 3 years ago
2. jason hazelton ★★★★★

   Excellent service would take my car there for all my motoring needs along with reasonable price

   almost 3 years ago
3. David Leigh ★★★★★

   Always good honest assessment and service, quick, tidy polite and not overpriced. A gem of a company.

   almost 3 years ago

1. Andrew McFadyen ★★★★★

   I bought a van and the seller recommended Dean as being good and reasonably priced. I took the van (an 07 plate with 202000 miles) fearing the worst. Dean was clearly busy, but still welcoming, professional and absolutely excellent. He serviced the van thoroughly and it passed its MOT. One very happy customer and one that'll be back. First class service and well worth the trip of an hour for me ...

   almost 3 years ago
2. Ren Hares ★★★★★

   Called in for an oil and filter change. Both colleagues were pleasant and helpful answering all my queries fairly priced and in good time.

   almost 3 years ago

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