London Digestive Centre Medical Services in London

Reviews

1. ridah syed ★☆☆☆☆

   I was instructed to go to the third floor and wait to be seen. After some time, I returned to reception and was told to go back upstairs to continue waiting. This happened a further two times over the course of approximately one and a half hours. I was eventually informed that the doctor was unaware that a patient had been booked and that she was not running a clinic that day. Responsibility was attributed to a remote booking centre. I was then advised that the appointment could not be rescheduled, as the doctor’s PA had handed in her notice and no future availability had been provided to the diary management team. As a result, I incurred unnecessary travel costs, including black cab fares, spent over 1.5 hours waiting, and ultimately did not receive an appointment. Despite the inconvenience and expense caused, no one from the clinic contacted me afterwards to offer an apology or to take steps to rectify the situation.

   almost 8 months ago
2. Colin Durrans (minisumo) ★★★☆☆

   The reception and main waiting room was very comfortable, staff lovely, but the consultation room wasn't so comfortable for a prolonged test like the SIBO Breath Testing. Have had a restricted diet, then fast before the test, then with discomfort, gas and bloating triggered by the test, some sugary biscuits was the last thing you'd want to be offered at the conclusion!

   almost 9 months ago
3. Anna Stasi ★★★★★

   I attended pre assessment for pre op blood tests and swabs. Warm welcome from receptionist! Cleaned environment. I was seen straight away. And the nurse who attended, a lovely Irish lady named Keira was kind, calm and friendly! Thanks a lot

   almost 10 months ago

1. Maria Rhode ★★★★★

   This was a Zoom consultation with Dr. Marley. He was great, as always: took enough time, explained the reason for everything he suggested, and resolved the problem while being empathetic and encouraging.

   almost 11 months ago
2. Deema Albaadi ★☆☆☆☆

   I had a very disappointing experience at this clinic. I had an appointment with Dr. Safina Ali at 6:45 p.m. and arrived almost 15 minutes early. However, when it was time for my appointment, the doctor chose to see a patient with a 7:00 p.m. booking before me, which was both frustrating and unprofessional. When I went back to reception for help, they were unhelpful and didn’t seem to know how to handle the situation. I attempted to cancel my appointment, but they insisted on charging a late cancellation fee!! despite the fact that it was the clinic’s mistake, not mine. The only person who actually tried to help was the security guard, who took the initiative to speak to the doctor on my behalf. Shockingly, the doctor refused to come down to discuss the issue and insisted on the cancellation fee. After a long and unnecessary back and forth, she finally agreed to cancel it without charge. The whole situation could have been handled much more professionally. A doctor should be respectful and willing to communicate with their patients, not dismissive or unwilling to take responsibility for their mistake. I wouldn’t recommend this clinic to anyone based on my experience.

   1 year ago
3. tjmailbox tjmailbox ★☆☆☆☆

   Such an uncaring practice. Poor and unprofessional secretarial support. Indifferent and unavailable doctors. If you are looking for a caring place to make you feel safe and cared for, stay away from this centre and the doctors involved.

   almost 3 years ago

1. Della Johnston ★★★☆☆

   Prof Lindsay was great, 5 stars. Unfortunately the billing department not great. Impossible to contact.

   almost 3 years ago
2. Nataliya Dvorova ★★☆☆☆

   The appointment was useless, they told me to do nothing and didn't run any tests. That I would just feel better eventually. Didn't even bother to send me or my insurance company a letter. I called them several times, no result, whoever pick the phone can't do anything, and whoever can never calls back.

   almost 3 years ago
3. P Max ★★★☆☆

   The doctors are good. But the administrative side of the experience needs some serious improvement, including at the reception. For example, every visit (as part of a multi-visit treatment) requires a new “patient registration” document to be filled out. By their own account, this document takes 15 minutes to complete. And despite filling it out and returning it, you will inevitably be asked to fill it out again (or a third time) for unexplained and inexplicable reasons. As another poster has identified, HCA runs the place and has made it worse than going to the NHS.

   almost 3 years ago

1. Giovanni Malacarne ★☆☆☆☆

   Terribile experience, I came to see a doctor who charged me £570 for a 15 minutes consultation. I paid directly by bank transfer at the end of my session but kept on receiving letters from the clinic claiming an outstanding payment from my side. After repeatedly sharing proof of initial payment from my side I kept on receiving letters asking for payment, no reply from the customer service. Terribile service.

   almost 4 years ago

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