Booked an ‘appointment’ for tyre fitting at 9am. Turned up at 8:40. Was told it would be done between 10-10:30. At 10:15 they hadnt even started and was told to come back at 11am. The booking system is a joke.
Excellent service by the whole team. Really care about their customers and knowledgeable about their products and the service they offer. Thank you for such a stress-free experience. Will definitely recommend.
I booked my car in for tpms valve replacements and wheel balancing. I got a phone call the day before to reschedule as they didn’t have a technician. I was booked in for 4 weeks later, during this period I received text messages as reminders and to confirm. On the day I arrived at the autocentre to be told that they don’t stock my valves. Why on earth if you know you are fitting them and have had 6 weeks haven’t they been ordered in to stock?? The guy dealing with it wasn’t apologetic or anything and didn’t offer any solution but a refund. He was less than helpful, very poor customer service. I have called head office and awaiting a response. When I tried booking in for tyres at this auto centre I was told that they don’t fit tyres they don’t even have a tyre machine. I can see new tyres in their garage. I’ve been fed a bunch of lies on numerous occasions at this branch
I had my tyres changed and a front wheel alignment done here. When I later experienced an issue with the alignment, the manager, Mourad, was extremely helpful and ensured it was sorted out promptly. Great customer service and a professional team—I highly recommend them!
My work van was booked for an MOT and service, and I specifically requested they investigate a service light that wouldn't turn off. I received a call saying it was ready, but just two minutes into my drive, the van broke down. Back at the garage, I was told only the service was completed and that underlying engine management faults were probably the cause. I inquired why this wasn't communicated at pickup, only to be told the employee I spoke with wasn't there earlier and the others didn't know. The absence of a proper handover process was clear, and the employee showed no interest in offering further assistance, forcing me to call my breakdown service. This initial experience with the garage highlighted poor customer service and a concerning lack of communication.
Always had the great experience at this centre. Very friendly staff, esp reception lady & the technicians are great too.
Please do not use this branch. There are 3 people working and 2 of them dont even care about their job. They always roll their eyes like they dont want to be there. They are mechanics and they need to show some interest in their customers. I went for a tyre change, spent over 500 quid, and i got them changed in a few hours as one of the staff there is from Kwik Fit in Ruislip, which i knew. NO wheel alignment as machines dont work. I had to go to the Hanwell Branch. Definitely go to the Hanwell Brach. The young chap is absolutely delightful!
Best customer service received by Yunus, wasn't expecting the level of service as I was booked in for free checks. This halfords branch went beyond my expectations. Thank you Ruislip Halfords team.
I had booked a free appointment for engine check. When I reached the person on the desk stated that the problem of my engine is not covered in the engine check booked and wipers and other items are included in check. I was really surprised to hear this. I had to leave without a check but on verification, the engine check was booked correctly. The person didn't have knowledge of what was booked. I had to waste my time and would not recommend Halfords. Now on the phone for 45 mins trying to understand why it was not handled correctly. Have lost patience.
I have used this garage for my household services/MOT for a few years but don’t be using them again. Arrived with my car for pre-paid and pre-booked service to be met with rude unhelpful receptionist saying the car was not booked in. I attempted to share the Halfords confirmation evidence but declined to look or support in resolving. Lost a day work too & will not be returning here
Halfords Autocentre is located at 61 Angus Dr, Ruislip HA4 0SA, UK
You can contact Halfords Autocentre at +44 20 8845 3549
You can find directions to Halfords Autocentre by following this map link
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