Group 1 Watford BMW Servicing

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Reviews

1. c2345a ★★★★★

   Booking online was straightforward for both a service and a recall, with optional add-ons including a courtesy rental for a small fee while my car was being worked on. Every member of the team was great. Dev, the service advisor provided top-class service throughout, he was friendly, professional, and extremely helpful. James, the technician, sent a detailed and easy-to-understand video explaining exactly what work was needed, including cautionary points for the near future, which was greatly appreciated. Thanks again.

   1 month ago
2. Lexi Gem ★☆☆☆☆

   I recently brought my car in for a recall service involving the replacement of the EGR cooler. Unfortunately, I am very disappointed with the condition in which I received my vehicle afterward. The first issue I noticed upon collecting the car was the complete absence of coolant, which I immediately reported on-site. The coolant was then refilled by the service team. However, the following day, I discovered that all the engine covers were improperly installed. Several clips were missing, and the plastic components were heavily scratched and damaged. This is extremely frustrating. Now, when I open the hood, instead of seeing a clean and well-maintained engine bay, the first thing that catches the eye are the visible scratches and damage to the plastic parts. It significantly impacts the overall appearance and perceived care of the vehicle. In addition to reporting the issue at the dealership, I also contacted BMW Customer Service. Unfortunately, I have not received any further response or follow-up. The only message I received stated that the matter would be passed on to BMW Watford, but since then, no one has reached out to me. I expected a higher standard of workmanship and customer care, especially for a service related to a manufacturer recall. I hope this feedback is taken seriously, as the current condition of my car is unacceptable. I really wouldn’t recommend Group 1 Watford BMW Aftersales. They constantly delay everything with endless emails and rescheduled appointments. When someone finally looked at the damage, they questioned whether it was even their fault — despite clear evidence. The worst part? They only told me they might not fix it after I asked for a clear resolution and said I didn’t want to waste more time. And even then, they kept sending emails and inviting me to pointless meetings, knowing they had no intention of repairing anything. Extremely disappointing experience — avoid if you value your time and honesty. Finally, I would like to add that I have reported this matter to the Motor Ombudsman. I trust that an independent authority will evaluate which parts of a vehicle are essential and which are not — and whether BMW has the right to damage or dismiss them at their discretion. As one of your staff members stated, “it’s just an engine cover” — a comment that I find both shocking and unacceptable.

   almost 3 months ago
3. Casa Sharif ★★★★★

   Commendation for Ankit Patel – Group 1 BMW Watford I would like to formally commend Ankit Patel at the Group 1 BMW Service Centre in Watford for delivering what can only be described as exceptional, gold-standard customer service, twice in one week. From the moment I arrived, Ankit demonstrated a level of professionalism, empathy, and attentiveness that far exceeded expectations. His greeting was warm and sincere, setting the tone for an experience that felt not transactional, but relational. He took the time to understand my concerns with the vehicle not just the technical issues, but the emotional weight behind them. His ability to listen, interpret, and respond with clarity and care is a rare gift in any industry. What stood out most was his responsiveness and precision. Emails were answered promptly, updates were clear, and every step of the service journey was communicated with transparency. Ankit didn’t just tell me what was being done he walked me through it, ensuring I understood the rationale behind each decision and the timeline for completion. At the end of the process, he personally walked me to my car, showed me the completed work, explained any future remedial considerations, and shook my hand with genuine respect. That final gesture, simple, human, dignified, left a lasting impression. Having previously visited the Group 1 centre in Ruislip, I can confidently say that Watford’s service though tucked away in an industrial estate, is second to none. It’s a hidden gem, and Ankit is one of its brightest stars. He is not only a true ambassador for Group 1 Automotive, but a case study in what customer service should be: responsive, respectful, and rooted in human connection. In a world where service often feels rushed or impersonal, Ankit Patel reminds us that excellence is found in the details and in the dignity with which we treat one another. I hope this commendation reaches the leadership team and contributes to the recognition he so richly deserves. Warm regards, Casa

   almost 3 months ago

1. Adrian Pana ★★★★★

   Went to buy myself a rear brake set amd customer service was just brilliant! Callum was very professional and helpful and provided me with part i needed now , but also gave me a quote for front brake parts for future needs.

   almost 5 months ago
2. Darren Shread ★☆☆☆☆

   My BMW X7 M50d was scheduled for a fault finding diagnosis for the sky lounge. The car was with Watford for a week as we were away at the time. I received the health check report. Nothing to state here. Clear and factual. However, Very disappointed to have an engine Managment light on the car on collection. My wife told me the oil light was on but when I returned a few days later this was an engine management light. P0030. This took £1k of repairs to resolve, The self check in also asked if you would like the car cleaned it was not, but more annoying is the marks on the rear cabin, no one ever travel in the rear hardly so to find oil fingerprints over the interior was highly disappointing. The rear of the car was so out of character I do question if the car was used whilst there. Would never return to Watford centre and the whole experience feels like dropping your car off at a scrap yard. They did resolve the sky lounge. Two weeks later and found that the locking wheel nut is also missing FFS!! Very poor show. What a ridiculous customer response to this, you should be calling me and making amends, it shows the service when both BMW Luton and Stevenage turn their nose up at you. You should not be a BMW brand.

   almost 7 months ago
3. Jayne Ashman ★★★★★

   I visited Group 1 at Watford before Christmas and received the best customer service I have ever received from a garage! They were inundated with clients with issues and could very easily have sent me away, but they went out of their way to help me and resolve the problem. Many thanks to the whole team but in particular Tracey and Paul who went above and beyond :)

   almost 3 years ago

1. Dermot McCarthy ★☆☆☆☆

   Left car at 8am, mentioned cracks to side walls of tyres and gave a trade price I had received from Kwikfit. I was told they could not match Kwikfit. I said if they could get close, the job is theirs, and no interest was shown. I walked home in the rain, then received a phone call at 12:30, informing me that records show I needed a new pollen filter, due to the cars extremely low mileage and the extra cost, I declined and was told a warning light would stay on. The wife was unaware of any such warning light. However, I felt pressured into having it done. I was also told that the car could not be washed as they don't have the facility, and £15 would be deducted from my bill to compensate (I believe this was because of my surprise as to the extra expense of the pollen filter), however it would be hoovered. We rang about 3:30pm, to check on the cars progress and were told that the car was entering the garage now and to come down at 5:30pm. We arrived to pick the car up at 5:30pm and waited a further 10minutes, to be told, it was too late to hoover the car, however, he could go out the front and quickly hoover it while we waited. I declined, paid my bill, and left. Poor service, I expected better from a BMW specialist. Regards, Dermot McCarthy

   almost 3 years ago
2. Prasad Kelkar ★★★★★

   Excellent service and communication, took a massive headache off me by negotiating directly with BMW headquarters. Kudos to the service team for sorting it out and being awesome. Special shout out to Tracy from their customer service team for her Crystal clear updates and negotiation skills. Well done.

   almost 3 years ago
3. Andrew Holden ★★★★★

   The staff were very courteous, efficient and professional, but most of all, they were very sympathetic. Our car had developed problems on our drive from Shropshire to Sussex. They took the car in on very short notice. Even though the repairs couldn’t be effected immediately, we were kept informed of the progress of the repairs whilst we were on holiday. A big thank you to Tracey who looked after us.

   almost 3 years ago

1. Abida Chaudhry ★★★★★

   My car had to go in for a recall. The service was seamless from booking the car in to collection. Email reminders with full expectations of the day were very helpful. Loved the key drop off service. The vehicle health check video was very helpful in explaining setting issues I was having. Tracey was great! The only thing I would say is that as it was a recall from BMW, they should have offered to reimburse my expenses for the day as this wasn’t my fault.

   almost 3 years ago

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