Ashfield Surgery Medical Services in Walmley, Birmingham

Reviews

1. E B ★☆☆☆☆

   This is the worst surgery I have ever had the misfortune of registering with I arrived within good time for today's appointment and was left for almost one hour and still wasn't seen by the doctor. I spoke tothe receptionist who was absolutely useless and was told that appointment slots are between 10-15 minutes yetshe couldnt understand my almost hour long wait I could not wait any longer and before leaving I asked the receptionist If my appointment could be rebooked and she said no, that I would have to go through the booking procedure again. There were no patients in the waiting room either. There are never any appointments when you need one and if they can book you one the appointments are 3+ weeks away. When you call the surgery you either have a very long wait or the call disconnects due to being on hold for so long. Meanwhile when you're in the surgery the receptionists sit behind the desk chatting away about their personal lives (today it was about Christmas songs and Christmas jumper day) while the phone are ringing out. The they say they have a lot of patients to deal with whilst still signing up those who are seeking asylum in the UK. Their complaints procedure is about as useful as a chocolate fire guard.

   almost 8 months ago
2. Eva ★☆☆☆☆

   I was trying to book an appointment online but it wasn’t working so called . Waited for 8 minutes even though I was caller number 1. They answered and I told them it won’t work and she told me I was using the wrong service. That’s fair enough that was my fault. I then said don’t you have the form of questions infront of you and can’t I do the form with you? She said yes but you need to do it online. I said but I have waited long and if you have it infront of you can’t you do with with me to help. She said we encourage you to do it yourself and wouldn’t do it on the phone with me. I am a young adult so it’s easier for me to do it online but I felt sorry as I know they would say the same to an elderly person especially after reading these reviews. All I asked for was help and I got a sarcastic answer back.

   almost 10 months ago
3. Julia Prior ★★☆☆☆

   Had appointment for review. Name on screen not person I was originally booked with. At least automated check in was working so avoided reception. Nurse thought I was there for something else so had to hastily read notes. Waste of time doing post appointment survey as they never come back to you. Think there's been some staff changes. Luckily I remember names so know who to avoid!

   almost 10 months ago

1. Anthony Williams ★★☆☆☆

   There are lots of inefficiencies and systems that do not connect to each other as they should and when it affects someone's health, it can be extremely detrimental. My elderly mothers medication suddenly stopped with no warning. The surgery had deregistered her because she didn't answer her mobile... that she hasn't had for 4 years and it had been removed from the system when I added my details. I know this because they confirmed it at the time! Upon calling the surgery, I was met with trying to find out what was going on, but couldn't get a word in and kept being talked over! Their data is not kept up to date, staff can appear off hand and the communication between systems, NHS online, online services is frankly, really not up to standard and very, very inefficient causing such frustration!

   1 year ago
2. radiachoudhury95 ★★★★★

   Used their automated call back system, got a call back 15 minutes later. Had a telephone appt booked for the next morning. Prescription given to the pharmacy that day to be picked up. Hearing peoples stories from other GP surgeries I can fully appreciate that Ashfield were quick and prompt. Their call back system is great!

   almost 3 years ago
3. lottie “Naboo” lofo ★★★★★

   I don't know why this doctors has such bad reviews I needed an appointment for Monday and they offered me one straight away sadly I couldn't have gone because of work however I rang again at half 8 today and got through within 3 minutes and got an appointment straight away such lovely and understanding staff on the phone as well wasn't rude at all. Got seen fairly fast too. Remember its the staffs fault if nothing is available for that day try again tomorrow nothing but positive experience

   almost 4 years ago

1. Invoice 999 ★☆☆☆☆

   I have called twice this week already, my results are in, I just cant see them on the my patient app until my doctors back from having COVID… why? What a ridiculous process, get the admin team to update the mypatient app for anxious patients waiting for results as soon as they are available, with a status “awaiting GP approval” for further comments. This would prevent constant phonecalls off patients chasing results, ensure faster treatment, as well as relieve pressures from GP’s & reception team…Don’t even get me started on the appointment booking process!

   almost 4 years ago
2. Alison Mold ★★★★★

   I rang the Surgery this morning at 0830hrs, I was only 4th in the queue and spoke to the receptionist. She was extremely polite and said that the Doctor would call me back. GP called me at 10am, I then went to the Surgery. Due to my symptoms I waited outside which was acceptable due to COVID. I attended my appointment, the Doctor was extremely thorough and professional (Sorry I cannot remember his name). The Receptionists were also professional and personal, calling me by my first name, which was lovely.. A positive experience, Thank you.

   almost 4 years ago
3. Glenn Williams ★☆☆☆☆

   Worst doctors I've ever had, totally understand there's a pandemic, still should be able to get an appointment, tried calling for 2 weeks, either they cut you off or don't answer at all, I made 112 calls from my mobile and still failed.other doctors have managed fine to give there patience appointments, however came up with this system needs sacking, thankfully I'm about to move doctors. Hope the surgery looses all there patience

   almost 5 years ago

FAQs