I'm deaf myself where I lived nearby local GP and there have no access to contact GP via email if I have any health problems or an urgent but they said only phone call which is discriminate my disability.
Same as Stratford House surgery different name. Not happy, phoned from 8 am 47 times and was 14 in the queue at 8.07. Then was answered at about 50 minutes later, no appointments available. Then given an online form to fill so request a non urgent doctor follow up. No wonder ppl are fed up and go to A and E. Something's not right.
Very bad surgery and reception service, I gladly waited in a 45 minute queue to book an urgent same day appointment and as soon as I spoke to the operator, she hung up immediately. Called back, waited in a queue again and was told no more appointments. She was rude and condescending and should be fired. Looking for another surgery to transfer to, I'd advise everyone else to do the same.
Sparkhill gp it’s really so bad service.I will try book an appointment for my dad,I call the every morning about 8:00 o’clock they say already fully booked .always same system they make mistake always .I talked with reception team nicely. My dad he don’t eat probably it’s almost 1month .I need to book an appointment argent . still they say sorry I can’t .
Very rude an arrogant staff in there with no help wats so ever the drs system is a complete joke
Would rate it a 0 if i could. Terrible customer service. Been phoning for the past 3 days but always the same response “no appointments”. I went into the gp and theres no patients at all so how are there no appointments? I still have not recieved an appointment as they keep telling me phone back tomorrow even when i have asked can i book the appointment for tomorrow they say no.Absolutely terrible!
Although doctor Mavi, and Jassel work extremely hard, the practice itself is falling apart. Mainly due to the nurse's and reception staff. Whenever you request an appointment, it's nearly impossible to receive one, especially for those who work between 8-9am (as those are the times your asked to call and book). I was a few minutes late, for injections for my newborn, and was asked to rebook. I explained I had to feed the baby, but the nurse and reception staff didn't sympathise with me. However, whenever I've attended an appointment and staff are up to an hour late, I've happily waited for my appointment. I will be switching surgeries, and won't be coming back. Please be careful of the reception staff, they are rude and not understanding in the slightest. As a biomedical scientist myself, it's difficult to see this kind of health practice. As I love the NHS and everything it stands for. Hall green surgery is supposed to be much better, will be switching to them. For anyone getting into a public serving sector, don't do it for the money, do it for the patients. It makes a real difference.
Sparkhill Surgery is located at 578 Stratford Rd, Birmingham B11 4AN, UK
You can contact Sparkhill Surgery at +44 121 772 0392
You can find directions to Sparkhill Surgery by following this map link