Rushall Medical Centre Medical Services in Rushall, Walsall

Reviews

1. Lee Read ★★★★☆

   trying to book an appointment with the doctor. The phone line tells you to use the online system, but the online system is Temporary Unavailable (constantly down). So you end up stuck in this loop where you can’t get through on the phone and you can’t get anything done online.?? How can something as basic as booking an appointment be this complicated in 2025..? for someone who doesn't go to the doctor's much, it's seems very laborious to remotely book an appointment, surely it shouldn’t take this much effort to see a doctor. Update: randomly checking, found the online system working, and they did get in touch via phone a few days later, and managed to sort appointments. Update: Once booked in, service has been very good.

   almost 9 months ago
2. Dave Beckett ★☆☆☆☆

   I have been with this doctors since i was born. 30 years ago this place could diagnose you and get you on the mend in a few days. Now the place is a dive, they constantly tell you there's no appointments. When you go, its empty. Theres only one good doctor. Dr Guen Chan. And the whole surgery has the organisation of a bowl of alphabet spaghetti. If you're looking for long waits, mis diagnosis and never being informed of your care. Come to rushall. If not. Find any other surgery in the borough

   almost 10 months ago
3. Lucy Fletcher ★☆☆☆☆

   Absolutely shocking! Son was given a prescription for a discontinued medicine. He went in person to try and get it changed to be told you need to fill out an online form. I phoned to see if they could do anything to help to be told phone 111...he didnt need an appointment just some actual medicine to treat an ear infection. Receptionist was so rude they put the phone down on me!! Pharmacy that is joined to the surgery is just as abysmal..never got any medication that you've been prescribed.

   1 year ago

1. Esra C. ★☆☆☆☆

   I recently transferred from RMC to a new GP practice, and I am very pleased with the change. The new practice provides what RMC regrettably did not: prompt phone responses, accurate appointments, and timely specialist referrals. I was deeply disappointed with the standard of service at RMC and hope to see improvements for the benefit of other patients.

   1 year ago
2. Hannah Jones ★★★★★

   Really impressed with everyone we come into contact with at Rushall Medical Centre. My baby and I have always received the best possible care, either over the phone or in person. Reception staff, nurses and doctors have always gone above and beyond to make my daughter feel safe and happy, which isn’t easy when having her first injections! Thank you.

   almost 3 years ago
3. Nina simmons ★☆☆☆☆

   My Autisic son was booked in for a blood test today, with his autism he gets stressed about the Drs & especially a blood test, for that reason I didn’t tell him until a hour before his appointment, still he was stressing about. Arrived to be told haven’t you had notification the appointments been cancelled (if I had had a notification I wouldn’t of been there). Said how stressful he gets & wanted to see someone else, but no appointments till tomorrow. Thank you so much Rushall for making my son have a stressful day.

   almost 3 years ago

1. Diana Southall ★★★★★

   I just felt I wished to say, at a time when I hear a lot of negative comments around doctors surgeries, that Rushall Medical Practice have been amazing. Whenever I have rung I have never been made to feel that I could see or get advice from a doctor. The receptionists are always entirely professional as well as personable and understanding. Thank you and well done.

   almost 3 years ago
2. Clubbercise Walsall ★★★★★

   Over the last few months my son has had some difficult health issues, the reception team at Rushall have been truly amazing, always trying to get him an appointment with the most appropriate practitioner, in a timely fashion. They have taken the time to listen so that where needed face to face appointments have been provided. But most recently after a truly awful experience at The Manor Lena took the time to talk to me, provide practical help, calm me down, and reminded me that I'm not alone, Thank you Rushall Reception Team

   almost 3 years ago
3. Jade Bliss ★☆☆☆☆

   Where to begin! First off, I have no issue with the concept of telephone appointments but when it comes to children, and symptoms that will clearly need face to face examination, they are simply a waste of time. I had a phone call for my son at 9am this morning and was told they wanted to see him in person, and the only appointment available that day was at 11:10am. Coincidentally, I also had a phone appointment arranged for myself at 11am that day, but my son is clearly my priority and I assumed the surgery would be able to assist me. I arrived at 10:45am to explain my situation. I could see the Dr I was due to talk to physically walking around in the same building. I asked if my appointment could be changed to a face to face considering I found myself here for my son, and was told this was not possible! I was told I would have to take the call as normal to which I replied that I didn't feel it was acceptable to expect me to sit in a waiting room full of strangers and discuss my problems! The only solution apparently was to delay my call until after my son's appointment so that I can take it in private! Fast forward to 45 minutes late for my 18 month old son's appointment, the receptionist informs me that the Dr does not have availability to call me later today and the options are either I take a call now (meaning the doctor who is sitting in a room 3 foot away from me will dial my number and I will answer it in a full waiting room) OR it will need to be re-arranged until next Tuesday. Even if I wanted to tell the whole of Rushall what was wrong with me, it was simply unviable as I was awaiting my son's name to be called any minute. I fail to see the issue here. What possible reason would there be for not allowing me to walk 3 foot to see the Dr face to face. I did not attend the surgery in person out of spite or defiance, I found myself there for my son and was put in an impossible situation to which the surgery was completely obstructive and most unhelpful. I'm in absolute shock at frankly the pure lack of common sense that seems to exist in this place.

   almost 3 years ago

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