Rye Street Borehamwood Ltd.

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Reviews

1. Nick Yelmer ★★★★★

   I am extremely pleased with the outstanding service I received at Rye Street, Borehamwood. I would like to extend my heartfelt gratitude to Julie, who went above and beyond to assist me throughout the repair process. She kept me informed with timely updates and even stayed late to ensure I could collect my vehicle on the same day it was repaired. Her dedication and kindness made a stressful situation so much easier, and I truly appreciate her efforts. Thank you again for providing such exceptional service!

   1 year ago
2. Anna Bas ★★★★★

   Rye Street have been amazing, highly recommend them for any repairs that need to be done. They were super communicative, always kept me up to date with the progress of the repairs and were very friendly and helpful whenever I had queries or questions. Thank you so much for getting my car back to me in one piece!

   1 year ago
3. Belal ★★★★★

   i was a little sceptical about choosing this garage by my insurers due to their reviews, but they proved me wrong. Ill let the photos do the talking

   almost 2 years ago

1. Gary Rosenthal ★★★★★

   When my insurance company suggested I use their approved bodyshop, rather than my usual garage, following an accident I was responsible for, I was a little sceptical. Delighted to say that scepticism was unfounded. Waved goodbye to my undriveable Tiguan as it headed off to Rye Street Borehamwood on the back of a low loader. Received a 'we have your vehicle' call from delightful Charlotte who is the reception/customer service face of the branch. She explained the car was likely to be with them for about three weeks on the back of the initial engineers inspection depending on availability of spare parts. Within the suggested time frame I was delighted to hear from Charlotte again to to advise my Tiggy was available for collection. In a very joined up operation I was able to leave my Enterprise rent a car (as organised by my insurance company) at Rye Street for collection by them. Tiggy was presented washed and waxed, with superb bodywork and mechanicals (I did a lot of damage). You'd never know it had been looking so sorry beforehand. Hopefully you will never need a crash repair but if you do Rye Street Borehamwood is the place to go to.

   almost 2 years ago
2. Maureen Munden ★★★★★

   Excellent Service very polite and helpful. Work was excellent whole side of car and bumper replaced. car returned fully valeted.

   almost 3 years ago
3. Carol Hardy ★☆☆☆☆

   Words of caution. My car went in to Rye Street Motors Borehamwood in January 2022 for body repairs to the wheel arch and rear bumper. On completion all seemed good with the car. Fast forward to November 2022 and my car was booked into the main dealer for its first MOT and three year service. The body work inspection revealed that the paint was peeling in at least three different places on my rear bumper. Once on the ramp it became evident that the bumper was not attached to the bodywork properly. There was a missing screw, a broken bracket, and the rear fog lamp unit (situated in the middle of the bumper) and the wiring was loose rendering the unit inoperable and an MOT failure. As there was no damage to the bumper or the paintwork on it (other than the peeling) I was asked if the car had been involved in an accident. LV were contacted who advised that I take the car back to Rye Street for inspection. A Rye Street Assessor came out and noted the peeling paint but said nothing about the damage to the underside of the car and did not note any damage to the outside of the bumper at the time. The car was driven into the workshop and later the Manager, Wayne Davis, came out to tell me that they would accept responsibility for the peeling paint but not for the damage to the underside of the bumper as the car had been in another rear end collision. It is difficult to see how such a lot of damage could be caused without any damage to the outside of the bumper and I questioned that particularly as the car is mostly on my drive or on my private yard. Mr Davis asked whether I had been with my car 24/7 and when I said of course not stated that I couldn't possibly know whether it had been hit or not. When a representative of the main dealer spoke to him on the phone he hung up on her. She advised me to remove my car immediately as did LV. She also advised me to make a formal complaint as he had been rude to her and rude and unpleasant to me. When Mr Davis brought back my keys I asked him why he had hung up on the main dealer. His reply was that she was just saying the same thing that I was. He went on to say that the car had been in a rear end collision following the repair carried out in January. My car is going to be independently inspected and I will accept that decision. Meanwhile it is off the road as I have an inoperable fog lamp. Would I use this garage again? No. Does the manager require customer services training? Without doubt. It is never acceptable to adopt a brusque attitude whilst standing over someone delivering a message that is going to upset them. Is it acceptable for the staff to watch/listen to the World Cup during business hours? Not if you want to maintain a professional establishment and I certainly felt as though I was interrupting something so much more important than the customer. If your customer is clearly distressed should you ignore the fact? No, but in this clearly male dominated environment it seems to be acceptable because many employees just walked past me. It seems only the female receptionist, LV and the main dealer were concerned for my welfare. If I had been a man and not a woman would this upsetting experience have occurred? Probably not. I do not believe Mr Davis would have adopted the same attitude if I had been male. On a positive note they did try to fix the wiring to my fog lamp without success. If I could give this company 0 out of 5 I would. IF my car has to be returned to them to put right the shoddy paintwork then it will be by a man and not me. Am I confident that the paint will still be on the car in 6/12/18 months time. No.

   almost 3 years ago

1. Hashim Ibrahim ★★★★☆

   Very reliable garage, good customer service, we were satisfied with the overall work that has been done on the car. However, we were contacted a few hours before drop-off to see that it was cancelled (even though that was sorted by the end) not to mention The work took more than three weeks to complete.

   almost 3 years ago
2. Margarits Marysevaite ★☆☆☆☆

   Pain leaking when turning hearing strange noice,poot old lamp. Try contact get answer by email after 3hours. I email back and again waiting 3hours. I think so better is call and sorted per 10min is better than email every 3 hours And when bring back car all cover ash. What they're BBQ make close car?

   almost 3 years ago
3. SJ ★★★★★

   From the initial booking-in phone call through to the dropping back off of my car, Rye Street were always professional and courteous. My car was picked up at the pre-arranged time and loaded onto a truck to take away. I thought this was great as I wasn't keen on my nearly new car being driven to a garage. Whilst my car was in the garage I was kept fully up to date by phone & text as to when the repairs would be done and when I could expect my car back. The pick up and drop off driver was so nice, paying attention to detail and delivering service with a smile. The 5 year paintwork warranty was a pleasant but much welcome surprise. Its great piece of mind with a lease car. All in all this has to be one of the most pleasant insurance repair experiences I have had.

   almost 4 years ago

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