The Barberry Medical Services in Birmingham

Reviews

1. Sumky Kay ★☆☆☆☆

   Absolutely awful communication between staff members, the receptionists are very rude and lack emotion needed especially for such a service. I had my second appointment via phone, I waited for the Doctor to call and nothing had to ring in myself which was a mission in itself. Turned out the doctor's day of clinic had changed and no one informed me. I booked another appointment, again waited and the doctor decides to ring 2 hours later randomly so I've put in an official complaint. I read this centre was awful and this confirmed it. Prior to this my first appointment the doctor just prescribed heaps of medication which I didn't take due to the immense side effects. He mentioned that my GP would receive letter a week later and nothing took weeks to get teh letter. Awful, please be careful, they increase anxiety even more.

   almost 9 months ago
2. Lee West ★☆☆☆☆

   If I could give this zero stars I would waste of time here nearly ended up taking my life jue to the medication they prescribed and wasnt even moniterd juring treament what a joke wont be using this place again

   almost 9 months ago
3. S E ★☆☆☆☆

   I had been waiting over 1 year for this appointment & was letdown by the "professional" I had it with. There was no courtesy towards me. They were running late & never apoligised. A trainee was present on my arrival & I wasn't asked if that was ok. I wasn't being heard/listened too either. No wonder this place has appalling reviews - You can't even get the basics right!

   almost 2 years ago

1. Maz Allison ★★★★★

   Nothing but exceptional care was provided for me during my lengthy admission with baby. From the HCAs, to the nursery nurses and the mental health nurses. They will be your biggest supporters. Something that stood out for me was that, although the staff were on top of their game helping us all on a 9 bed ward, they still give you all of their time on an individual basis. I've been on other wards and to review this ward is worth my time. You can tell their heart is there and want to come back each shift to help us. Any complaints are dealt with appropriately and professionally. Anything less than 5 stars is inaccurate. Chamomile provide quality care and a compassionate environment.

   almost 3 years ago
2. Leonna Laing ★★★☆☆

   Cilantro ward manager Michelle called me childish and disrespectful during a meltdown and said I don't belong on the ward so I was discharged the next day, I have autism. Funny thing is when I tried to discharge myself a month prior because I realised how subpar the care was on the ward and already knew I wasn't going to improve there given the circumstances I was in at the time, I was threatened with a section. But because the manager didn't want me there I was removed the next day :) No weight restoration, no psychological support, complete disregard for my autism. This was roughly a week after I got back from the Women's hospital after almost dying from a procedure I had done. Michelle in my opinion is extremely lazy, spends most of her time in her office, doesn't really talk to patients or help out in the dining room, even when her help is desperately needed. I recall a day where a new nurse was put in charge and it was just bank HCAs and a student on shift, most chaotic day I'd ever witnessed there. The best part is the manager Michelle was on shift that day, did absolutely nothing but basically watch her team fall apart. Everyone suffered that day, patients and staff. It was the STUDENT that held everybody together that day. You can always tell when someone enters the mental health field to make a difference to people's lives or just for the wage and something good to put on their CV, Michelle is the latter. Being underweight isn't a good enough excuse to not provide patients with any 1:1 support; the same way patients have designated days to do their laundry, they should also have set days to speak to someone uninterrupted who will just listen to them, even if they aren't yet well enough for more intensive therapies. Talking helps. In the two months I was a patient I had not had a single conversation with the psychologist, even when I kept being told that he would speak to me in every ward round. The OT ran several groups which allowed patients to speak about anything, I'm grateful that we were given some sort of outlet even if it was only in the form of groups, but I believe 1:1 support would be even more beneficial. There seems to be a general lack of understanding around Autism on the ward, or openness to the possibility of someone's eating disorder not being anorexia. I don't believe autistic patients should be admitted onto the ward before having a CTR done because if the staff don't know how to deal with a patient who is autistic, the patient will suffer. Rehabilitation can't happen for patients unless the people caring for them actually understand what they're struggling with. It sucks being stuck in a hospital run by staff who have no idea how to help you, and when you're trying to explain to them what you think will help, very little/nothing is done. To the majority of the staff: Michelle OT, Sandra HCA, Vicky (Nurse), Shenika, Elliot, Anne, Lynette, Lorna, Karlene, Suman, Priya my named nurse, all the student nurses, Dr Agnes, Dr Tomlin and so many others, thank you for caring, thank you for saving my life when things went bad, thank you all for doing everything you could to make my stay there as helpful and as comfortable as you could, thank you for supporting me during mealtimes, thank you for being supportive and understanding during my meltdowns and other vulnerable moments, the patients there are lucky to have such a great team of staff.

   almost 3 years ago
3. John Attwell ★☆☆☆☆

   Terrible service by Dr Upthegrove, she should be struck off after how she behaved with me. Completely inappropriate language and I have made a complaint

   almost 3 years ago

1. Jaymin Abdul ★★★★★

   I have had an amazing experience staying in the chamomile suite mother and baby unit. They friendly and yet professional environment made me felt i was at home with my family rather than staying in the hospital. always felt welcome while i was there. Staff were always kind, caring, thoughtful, courteous and very professional. Staff went above and beyond and always went extra mile to ensure everything was ok. Our health, safety and wellbeing was their top priority. I could not asked for more.I’m proudly grateful for everything and i will always be grateful . Staff's initiative and passion for their job did not go unnotice. The word of thank you will never be enough for the care i have received. I bow my head to each and everyone of you at the chamomile suite. I will 100% recommend.

   almost 4 years ago
2. Jon Wilde ★★★★★

   had my first appointment with louise couple of weeks ago to discuss my chronic fatigue and have a follow up appointment today. I found the specialist very caring and understanding and i have total faith in her to make my life slightly easier by getting to the roots of my illness thank u so much x

   almost 4 years ago
3. Lily Clapham ★★★★★

   Specialist psychiatric hospital, most staff are kind and understanding, have good knowledge of various mental disorders. Facilities could be improved as well as staffing levels, but I believe they are doing their best with the resources they have. I would recommend this place for anyone needing inpatient stay. Wards: mother and baby, eating disorder unit, deaf unit (all mental health).

   almost 5 years ago

1. Alex Driscoll ★☆☆☆☆

   I was a patient here between Autumn 2014 and early 2016. My suicidal ideation (I have made several attempts) and emotional instability was never diagnosed and I received no treatment. The staff have been unprofessional and rude. During the last appointment I was told "if you are suicidal, contact your GP." I was refereed to this specialist upon telling a GP I was suicidal. The "specialist" then suggested I see someone else. The appointment they made never happened (due to funding issues) so I am now suicidal, receiving no support and I have no one to turn to.

   more 10 years ago

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