The new Front door system is so much easier than calling the practice and discovering you or 10 or 11 in the queue. I have filled in the form with a one off code on two occasions & got appointments that met my needs. My only concern is people who are not computer literate or able to succinctly articulate their symptoms/problem.
Have to say it was more convenient to use the NHS app to make a GP appointment. Somtimes I don't have my NHS number at hand, but the date of Birth is fine which everyone will remember. Not had much luck getting an appointment too , had to wait 3 weeks before I got it.
I wasn’t expecting the online service to work so well. But I have been pleasantly surprised. Using the service is straightforward and I get very quick response. I have found this to be more reliable than trying to book an appointment online or over the phone. The messages are usually answered quickly and the options to have a face to face or over the phone appointment are offered very quickly. Overall I have found this to be a good experience.
I used the new booking system for the first time and it was easy to use. I completed a form and I asked for a same day appointment. I received a text message to say I had an appointment and as I did not like the time , it was so quick to change the time and pick a GP. No more 8am long phone calls and endless waiting for an appointment. The system is very good . Just make sure that can save the form as that makes it quicker.
If I could, I would put 0 stars. The most disappointing gp clinic. I am with this clinic since 3 years ago and now it is terrible. During the past year every time I called to the clinic after waiting for at least half an hour on the line, they give you an appointment. The appointment runs by medical students who have 0 experience. They just ask about the issue and and say I would discuss it with the gp and call you back. This is really stupid. When there is a direct conversation between the patient and the experienced gp there will be a set of Q & A which never happens with a medical students. There were many occasions that I asked them questions about my problems and etc and they never knew the answer. This is the most ridiculous system I have ever seen. It used to be visiting the gp in person and then after covid it was mostly telephone appointments with gps and now medical students deal with your health problems with no experience. Amazing service from NHS!!!
So, it's New Year Bank Holiday and I've just called the surgery and they have an August Bank Holiday message on their answerphone. Just really sums this surgery up. No CARE whatsoever. It would take me all day to write down their incompetence. The latest being, calling after waiting 6 months for a scan appointment, to be told, the request was sent back from the hospital within a week and it had just sat there for 6 months !!!!! It used to be a fantastic surgery now it has horrendous reviews. I'm changing doctors . You really need to sort your practice out.
Have been using this medical practice for more than ten years, it’s really a pity to see its service got worse and worse over the years.. Every time to book an appointment to see the gp(only two or three times throughout the whole year!), it’s always either being knocked off from the line or waiting to speak to the receptionist for more than half an hour. And when you finally got through the line, you’re told there’s no appointment available! How is this 8am 2pm new booking system more helpful than the old one?? So frustrating
Dreadful, absolutely dreadful. I have been with this practice for 10 years and it has gone form 5 stars to zero. I recently managed to get a telephone appointment and arranged with the doctor for a face to face appointment. When I turned up, I was told there was not such appointment in the system. I subsequently received an apology from the doctor by email and asked to book in again. Unfortunately I subsequently caught Covid, probably from the surgery when I got my booster, and delayed calling until I tested positive twice. Since then I have been unable to get through at 8am or 2pm and when I contacted them outside of these hours (after a 40 minutes stay hold), I was told that they could not book me another appointment as there was none free and to call at 8 or 2. I have tried that for several days now and all I get is our lines our full. There are absolutely no NHS APP appointments anymore. I bet the practice would be the first to fine me if I missed an appointment. Things have not been the same since they went to being a teaching practice. I understand that they are under pressure and potentially short staffed, but would expect the common decency to re-arrange an appointment they cancelled and at least exhibit some concern.
I really don’t like to give bad reviews but my family and I have been registered here for more than 20 years! It really was a wonderful practice before the covid pandemic but its unfortunately gone completely down hill! I had problems with my breast back in April and they wouldn’t see me in person … I had to see a private consultant and was diagnosed with breast cancer in May… the original GP I spoke to asked if I could feel a lump, when I said no he said he didn’t think it was urgent! My son who is 14 has had a recent health issue, they diagnosed him as having Candida over the phone without photos… his problems continued, still without seeing him they asked us to take a swab, they have now prescribed him giant antibiotic capsules … still not seen him… it’s just really negligent… are all GP practices like this?
Harborne Medical Practice is located at 4 York St, Harborne, Birmingham B17 0HG, UK
You can contact Harborne Medical Practice at +44 121 427 5246
You can find directions to Harborne Medical Practice by following this map link