Waited all day for a call an then I phone 2pm-6pm no one phoned then I phoned an receptionist said that I didn't book according to their system but I have text message proof I did useless GP practice
Not interested on you concerned. My baby has intolerance to protein and they give me crem for irritation. Thanks Gos I have an appointment at the woman hospital and they told me to stop the milk and ask for protein allergy milk , She end up with severe problems.
Extremely Unprofessional and Uncaring Staff – Avoid This GP Practice I had a terrible experience with this medical centre. The staff, including Dr. Sundar, Dr Tom, and Nurse Rebecca, are highly unprofessional and show no regard for their patients. They barely glance at medical notes, rush through consultations, and provide generic, unhelpful advice. Their lack of attention to detail is deeply concerning. The receptionists are equally bad – rude, untrained in customer service, and completely lacking in empathy. They don’t know how to deal with patients respectfully, let alone offer support when you’re unwell. To make matters worse, senior management, including Dr. Arani, is no better. They ignore complaints, fail to address issues, and make every interaction unnecessarily difficult. This practice even managed to mix up my dad’s NHS records and didn’t bother apologizing once. I’ve already filed a complaint with the GMC and am seriously considering escalating this further. The complete lack of accountability and professionalism here is appalling. If you value your time, health, and energy, avoid this GP at all costs. This is by far the worst medical service I’ve ever encountered.
I am writing to formally express my dissatisfaction with the service I recently received at woodgate valley health centre. My experience was far from what I expected in terms of professional medical care and patient service. Below are the concerns I would like to raise: 1. Poor Customer Service: The reception staff displayed a lack of professionalism and courtesy, making the process unnecessarily stressful. 2. Unprofessional Staff: The staff I interacted with did not demonstrate the professionalism or expertise I would expect from a medical practice. 3. Discomfort During Nurse Appointment: The nurse I saw made me feel uncomfortable throughout the appointment, which only added to the distress of my condition. 4. Lack of Proper Examination: The nurse did not thoroughly examine my condition and appeared to lack the knowledge required to address my issue. 5. Ignored Urgency of My Case: A private GP had advised me to visit your practice urgently due to an infection. However, no action was taken during my appointment to address the matter, leaving my condition untreated. Overall, this was the most disappointing experience I have had with any GP practice. I expected a much higher standard of care and professionalism, particularly when dealing with a potentially serious health concern. I request that you investigate this matter promptly and provide an explanation for the poor service I received. Furthermore, I would appreciate any steps you plan to take to ensure such issues do not occur in the future. I look forward to your response.
Never get Registered with the surgery, on numerous occasions the waiting time is really long even if there is an emergency. Also when you have an appointment you still wait 50mins to be seen I am disgraced at such behaviour. When you ask the receptionist you never get a straight answer and some of the staff is rude. It's a doctor surgery to treat and see people not to make them wait with a baby for 50 mins not happy at all.
Surgery opening hours begin at 8:30 AM, but if you try to call the surgery between 8:30 AM and 9:00 AM, the phone will disconnect, claiming they are too busy to take the call. If you try to call later, there will be no more appointments available. In this digital age, where almost everything is done through apps, it is surprising that this surgery does not offer online booking. Furthermore, it is not possible to simply walk in and get an appointment. I would suggest that the people running the surgery find someone more efficient to manage it. The receptionists also have a tendency to be intimidating when speaking to people over the phone, rather than being courteous. What is the Care Quality Commission doing about these kinds of surgeries?
I am new to UK and the NHS system but after some searching, I found this GP which is near to our house. I read some comments about the reception here which gave them poor review. But actually I find that the receptionists are nice and helpful, I can fix my NHS registration quickly. Also I need to do my third hepatitis vaccination here and the GP is very helpful to make the arrangement for me. I am grateful for them. Cheers!
My partners dad uses this surgery. The receptionist is rude and genuinely believes she is a doctor, she’s not and should learn her place, not argue with patients about her being “not just a receptionist”. Joker.
Phoned up to see if my results had come back for the receptionist to say doctors not seen it yet but I don't think it's infected. How wrong was she it was infected and doctor as put me on stronger antibiotics. Why do receptionists think they are doctors stick to your own job .
The receptionist is a joke so rude and unhelpful you would think she was the doctor the way she goes on. Wouldn't help me when I needed emergency medicine for my son. The docs and nurses are OK. I can't wait to get my kids out of this doctors and to a better 1
Woodgate Valley Practice is located at Woodgate Valley Health Centre, 61 Stevens Ave, Birmingham B32 3SD, UK
You can contact Woodgate Valley Practice at +44 121 426 0088
You can find directions to Woodgate Valley Practice by following this map link