Sunningvale Service Station Ltd

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Reviews

1. steve aspland ★★★★★

   Quality, friendly service, highly recommend.

   1 month ago
2. Katy Jones ★★★★★

   A good experience today, mot bay available on time, warm office to wait in, mot result explained. Happy with service and staff.

   1 year ago
3. Lee Rogers ★☆☆☆☆

   Overall a disappointing experience My 2017 Astra went in for MOT and a service yesterday. After a couple of hours i was called to say the vehicle had failed its MOT on 3 points. These were: 1. Exhaust leak 2. Needed new brake pads 3. Needed new brake discs I was given a price for the pads and discs and obviously told the garage to go ahead as i needed my vehicle to pass. Later in the day i was called and told it had now passed and i could collect. Later that evening i was reading over my paperwork and noticed a discrepancy on my MOT fail certificate. It stated that the failures were the exhaust leak and the brake pads. To my surprise, It actually stated my discs were just an advisory "brake disc worn, but not excessively" I then began to carry out research. My vehicle had only covered 19400 miles. This was well below what a pair of discs should last. The next day we contacted the garage and was told i would get a call back. Hours went by and i received no call. Unfortunately due to the nature of my work i could not chase so my partner did so on my behalf. She was called and told that the discrepancy came about as the MOT tester would have entered the advisory for the discs before the work had began on the pads. it would have only been once work had began for the pad change that he would have seen the discs then needed changing and that's why it came about. Unfortunately this doesn't make sense. I didn't receive an initial call to tell me the brake pads needed changing and to give my go-ahead. I received a call to tell me both the pads and discs needed changing as they had both failed the MOT. Its at this point i was asked for the go-ahead for the work to be carried out. To suggest it was only after work on the pads began that the discs became an issue is simply untrue and i was called about both before the work had began Its clear to me that the discs did not need changing. They only had 19500 miles on them and the MOT certificate as attached clearly states worn but not excessive. Somehow between this certificate and the phone call to me its changed to the discs being a failure and needing to be changed. I can only imagine a break down in communication or error on someone's behalf. I'm not going to go round in circles listening to excuses and arguing the point. Ill place this review and allow people to make their own minds up from my experience.

   1 year ago

1. judy tombleson ★★★★★

   My car had a problem on a country road nearby and a very helpful passer-by recommended the garage and said to ask for Mark. They couldn’t have been more fantastic. I had my 98 year old mother with me and they found a seat for her in their office. They fixed the car quickly despite being very busy. They were friendly and helpful and they wouldn’t take any money. Fantastic. I would have no hesitation in recommending them.

   almost 2 years ago
2. david hancock ★★★★★

   Do not hesitate to use this garage, a friendly professional service and value for money all in one place 5 *****

   almost 2 years ago
3. Lynne Bailey ★★★★★

   Great garage spring broke they fixed same day fantastic service and reasonable price recommended

   almost 2 years ago

1. Aleisha Oliver-Griffiths ★★★★★

   Was served Petrol here who filled the car for me. I also purchased some screen wash which they put in the car for me. Excellent, friendly service! Thank you!

   almost 3 years ago
2. Hugh Sylvester ★★★★★

   Got my MOT done here. As last year excellent service. Done on time. Trustworthy garage and deservedly recommended. Also sell petrol and they serve you at the pump. No need to even leave the car.

   almost 3 years ago
3. Howard Leigh ★★★★★

   Never had a problem there in over 50 years as a customer. Service is excellent as is workmanship, advice etc. Staff friendly and helpful. They have serviced my Sunbeam Talbots Mk 2/3, Ford Escort, MGB, Ford Cortina, Sierra, Fiesta, Mondeo, BMW, now my VW Golf!

   almost 3 years ago

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