Auto Repair Centre Loughton

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Reviews

1. peter noble ★★★★★

   This little garage is not only the most efficient but the most honest: my car had little usage between MOTs and i asked for an oil change as yearly routine but they phoned to say the oil was golden and did not require changing!! I cannot imagine this level of honesty in the entire car servicing in the UK! Thank you team auto repair centre.

   almost 8 months ago
2. MARIYAN ATANASOV ★☆☆☆☆

   Hey everyone!!! Just a really bad experience , never been treated this way before!!! I got charged £420 pounds for servicing My DPF filter. This charge was more than half of what a new filter cost ! Without any calls and advice from the AUTO REPAIR CENTER team, that my van it’s over a 100000 mile and it is very likely , requiring a new DPF filter. For the price of £495 + 3 hours labour £75 Ph. In total £720!!! The Mechanic men also owner of the garage!!! Simply very ruthless person , he was very unreliable for how they handled the service that I went for, and I left with shouting and yelling and threats. I left them a bad review I paid £695 and my van can’t pass MOT simply because they said it’s been all sorted out.!!! I was not for from the service, when my engine light came on!!! Less than 5 minutes, I called back the office and they told me to drive for 40 minutes on the motorway, so I did nothing changed. Then he said filter it’s damaged and he offered me instead of refund or to cut price, for changing my filter with a new one. He asked me to leave my van for overnight deep cleaning. Which I didn’t agree to proceed with, because obviously van it’s over 100000 miles and they didn’t ask or advise me about it, they charged me £420 for service I strongly believe they scammed me. And they said after reading my review that they will refund me the over charging £60 and they will clean the filter with overnight chemicals for no charge. I was already looking for another garbage. Unfortunately booking a appointment with professional service takes longer than I expected. I had no choice but call them 10 days later and ask if they still going to do what they were going to do. And this man again was very rude over the phone, and he ended the call with “ I will think about it “ today I went to meet him in person !!! I had my 10 years old daughter with me!!! Without any hesitation this man started yelling and blaming me for everything. Very much disappointed !!! I will look forward for your camera records and will seek my right for full refund.

   almost 9 months ago
3. Jordan ★★★★★

   Took my car here for the first time to have the wheel bearing changed. They didn't just do an absolutely fantastic job but reattached my exhaust shield and tightened the handbrake free of charge! To top it off, they were very reasonably priced and the work was done quickly. Absolutely recommend them and I will be back here in the future. Great garage and friendly staff!

   almost 2 years ago

1. Christian Huant ★★★★☆

   Very good place, conveniently located (easy to access, with some car parking space) with friendly staff. No issues at all, but they are busy and I had to wait over 2 weeks for a Service appointment slot to be free. That said, I also (more recently) got an MOT appointment within 2 days :-)

   almost 3 years ago
2. Phyllis Vega ★★★★★

   Just an amazing service, customer were focused and helpful!

   almost 3 years ago
3. Louise M ★★★★★

   Been trusting them with my car's for a number of years and so happy with them. Staff are friendly and I feel safe in the knowledge they make sure everything is safe on my cars. Nothing too much trouble. They really know their stuff.

   almost 4 years ago

1. Zoya Winspear ★★★★★

   The most helpful team, trustworthy, great quality of work and quick turnaround. I couldn’t get my van to the garage and the owner came to help me out. The ladies in the office were so kind and kept updating me on all. I can’t recommend enough!

   almost 5 years ago

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