10/10 Service Tony was brilliant at the front receptionist. 10/10 repairs im very happy with the professional repairs I will definitely use this company again as they gave me 10/10 Customer service, 10/10 professional repairs and bonus a free car wash inside and out.
Car was repaired (but then that's what it's there for),however try getting through to them on the phone to check progress, impossible! And one of the options is for the "customer excellence team" which is not only mis-named but is actually no different from the other options. I also broke down with a flat battery the next day and had to be recovered and they released the car to me, after 2 mths in the bodyshop, without obviously checking the status of the battery
Absolutely excellent service, from the time I reported the accident to Hastings Direct, to then having my courtesy car and then my car being picked up by Fix Autos. Very impressed with how soon everything was dealt with, I was kept informed at every step of the process, the inspection, to having the quote being off to Hastings, it being accepted and then the commencement of the repairs. The time frame was 4 weeks but was definitely worth it. I was also able to keep track via a secure portal. Car was absolutely looking like new, bodywork perfect, car was cleaned inside and out. Great customer service Daniel and Adi and the reception team were amazing! were great and had my MOT done as well. Couldn’t fault them at all. I would definitely recommend Fix Autos to my friends and family.
As other reviewers have said, this company is dishonest and I would never go near them again! I asked for a quote on my rear bumper and asked if they could look at the clips holding my front bumper, which was fitted as new by them and had become detached. I was told that as they offer a lifetime guarantee they will do this for me while I wait. The car was driven to the workshop and returned 10 minutes later with the news that the workshop refused to carry out the repair as "the car has obviously been hit on the front passenger side and that has dislodged the bumper on the drivers side, also they can tell that the bumper has been repainted ". I asked the person who told me this to point out the area where it has allegedly been repainted and he said he couldn't see it. Of course he couldn't as it has never been repainted. There is a tiny scratch on the side of the bumper which they alleged caused such an impact as to knock the whole bumper sideways. Again this is not true. I took the car to a more honest body shop and was quoted over £1000 for a new rear bumper. They said they would re-attach the front bumper free of charge. By refusing a repair that would have taken 5 minutes and cost nothing, and by telling lies, this company has lost a job that I was willing to pay over £1000 for. Not surprising that their reputation is rapidly going downhill!
Dishonest Company, Very poor work carried out with 0 customer service. Stay clear away from this company. Very dishonest. They did a horrific job on my partners car then deny it wasn’t them. Always check the work carried out. They did a door repair which they sealed up the internal membrane with black duct tape. The manager at the branch is not helpful and also made up things and in complete denial. Their diagnosis system poor. I said after the repair that the door card is leaking, Colin the manager diagnosed it with stating that my roof was leaking. I said go and get 2 glasses of water, I opened the door and told him to now to pour the water on the window door, surprisingly the water was coming out the door card, he didn’t know what to say at that point. Lost for words.. what a diagnosis from the professionals hey. Repaired job was from Feb 2023. Currently still in the complaint process and with looking at legal route. UPDATE: Spoke to Paul this morning and briefly explained what happened. Please read letter of complaint sent to Colin for a better understanding. More pictures added to show over spray of piant and the centre console
Good customer service and fair pricing on all works. They couldn't wash my car before returning due to early morning pick-up but promised to wash it when I take it around next time. Overall good experience
Without a shadow of a doubt the best place to get cars fixed. The customer service is spot on, friendly and understanding. I have two cars handled though insurance issues and both have been a great experience. Keeping me updated as progress was made. Highly recommended. Thankyou for your professionalism. Gary
Great service from start to finish, very good communication throughout. And Ken went the extra mile for me by getting my car motd as it run out during the repair. First class finish would highly recommend there service.
Admiral Suggested Fix Auto Dagenham to replace the steering wheel and Window on my car and repairs on the leather seat. It took approximately a week for them to provide an estimate and then a courtesy car for me, ( which stunk of cigarettes despite being told not to smoke in it). I was given a date 27th September that the repairs will be ready on my car and had been informed that parts had been delivered to the company. Received a call on Monday the 26th to tell me that the car is still due to be finished on the 27th which seemed reasonable, the 27th came and i received no call or text to let me know whats going on. Calling them endlessly as they rarely pick up the phone, the receptionist informs me that there has been a delay due to more parts needing to be ordered and therefore the car will be ready on 29th. Seems fair, they may have found more parts that need replacing. So i wait till the 29th, and again receive no call or text, which i then drove to the Garage to see what was going on. The receptionist again informs me that more parts had to be ordered and the car wont be ready till next Wednesday the 5th October. Infuriated, i asked to see the car, and see that not even half the job had been done YET they told me on Monday that it is expected to be done on Tuesday despite having done so little. The car was still a mess with no new window, glass pieces from the old shattered window still all over the car they hadnt even bothered cleaning it, steering wheel had not been coded, or the leather been repaired. A huge list of things still to do, and they had the audacity to string me along with these completion dates which were never going to happen. Despite saying parts had arrived, they were still missing the window which made me even angrier. The lack of communication through not giving me phone calls to keep me updated, the false promises about the car being ready on certain dates, and straight up lies about parts being delivered when they had not. I went to pick up the car today to inspect it and see that glass had not been cleared from the interior door trim, which you could hear rattling when closing the door, despite me specifically telling them to make sure they clean it thoroughly. They took it back into the work shop to do this making me wait another hour, and making me miss an hour of work. When driving off i later discovered when moving my seat that there were shards of glass still under the seat which they had not bothered checking. For such a repair which can be dangerous if not cleaned properly, they sure did not thoroughly check over the car. If you are with admiral and they suggest this place, you are better off going to main dealer as Fix Auto will do a half job unless you apply pressure to them to do it Properly, and still it isnt 100%.
Had the front bumper painted on my F30, had some scuff and lots of stone chips. Work done was of a good quality and paint match was good. Car was handed back to me nice and clean. Thanks to Audra for friendly service and keeping me up to date with work. Thanks to the rest of the team who worked on the car and made it look new again.
Fix Auto Dagenham is located at 429-431 Rainham Rd S, Dagenham RM10 8XE, UK
You can contact Fix Auto Dagenham at +44 20 8592 6111
You can find directions to Fix Auto Dagenham by following this map link
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