Whilst I am pleased with the dental care my son received from the dentist at this practice, my experience with the receptionist has been extremely disappointing. On three separate occasions the receptionist was consistently rude and arrogant during phone calls. My child was repeatedly confused with other patients and the questions asked were totally irrelevant and insensitive. Each call with the receptionist lasted minimum 10 minutes with no problem being resolved - once I only rang to reschedule an appointment and dates and names kept being confused. Instead of apologising for their mistakes, the receptionist would argue with me. I hope the practice addresses these issues and improve their overall customer service.
Reviews
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Giulia Sabella ★☆☆☆☆
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Hayley Hockley ★☆☆☆☆
Dentist is lovely and always friendly but not sure who the receptionist is now but I dont think I have ever spoken to someone so rude and abrupt in a very long time.
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aqua bubbles ★★★★☆
I really liked going here and as a child I used to collect stickers. There were slight ups and downs in booking and waiting for appointments but overall it was great!
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Sarah M ★★★★★
My children and I have used this practice for over 15 years and we have always been treated exceptionally well. Assad, the practice manager, and the team are always professional, friendly, honest and you always leave with a smile on your face- whatever treatment you’ve had. We’ve never felt any pain whilst being treated and only necessary work is ever done. Sometimes you may have to wait for an appointment but I know that is because Assad and the team give everyone the time they need and if you are the person in the chair who is taking a bit longer, then you are grateful for that extra time and attention. Can highly recommend.
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Sarah McKeever ★★★★★
My children and I have used this practice for over 15 years and we have always been treated exceptionally well. Assad, the practice manager, and the team are always professional, friendly, honest and you always leave with a smile on your face- whatever treatment you’ve had. We’ve never felt any pain whilst being treated and only necessary work is ever done. Sometimes you may have to wait for an appointment but I know that is because Assad and the team give everyone the time they need and if you are the person in the chair who is taking a bit longer, then you are grateful for that extra time and attention. Can highly recommend.
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Claire Grant ★☆☆☆☆
We've visited this dentist a few times now, and the actual dentist is lovely and great with children. However, trying to book an appointment is impossible and the receptionist is incredibly rude. We tried to get an emergency appointment and couldn't, so we went private and paid for it and the receptionist phoned me and argued with me about it. Have asked to removed from their books and unfortunately do not recommend this dental practice.
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László Földi ★☆☆☆☆
he took a picture that doesn't even show my faulty tooth. Then he laughed after that. he couldn’t take my teeth out and said I was looking for another dentist. but then asked for the basic care fee. i will never go back again
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FAQs
What is the address of Macro Care Dental Health?
Macro Care Dental Health is located at 290 Albert Dr, West Byfleet GU21 5TX, UK
What is the phone number of Macro Care Dental Health?
You can contact Macro Care Dental Health at +44 1932 347621
How can I get to Macro Care Dental Health?
You can find directions to Macro Care Dental Health by following this map link
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