Martin J Pritchard Dental Surgery Dentist in New Malden

Reviews

1. Nasser Sabatsani ★☆☆☆☆

   When we arrived at your practice, my wife was in significant pain due to broken teeth and crying. We attempted to explain our situation, but were met with a lack of understanding and, unfortunately, a dismissive and rude attitude from one of your staff. I understand that language barriers can be challenging, but there was no effort to accommodate our communication difficulties. Instead of showing empathy or offering assistance, your staff became openly hostile, and that wasn’t the first time, also she was the same on the phone. On that day, one of your team members seemed to believe that because we were not fluent in English, we were somehow undeserving of proper care or respect. My wife was told that if we stayed, we should not sit in the waiting area and should leave, despite her being in pain and clearly distressed. This behavior is not only unprofessional but deeply upsetting for someone seeking medical help. We had hoped for professional, compassionate care, as we would expect from any medical practice, but instead were subjected to unnecessary rudeness and disrespect. I hope you will consider the impact this has had on us and take steps to address it with your team.

   almost 8 months ago
2. Emma Wicks ★☆☆☆☆

   Called to make an appointment, I was told I haven’t been there for a long time by the receptionist and the dr is very busy so I would have to wait until October for an appointment…… even though I am pregnant and said I needed to been seen asap!!!!! Apparently if you don’t visit regularly you can’t get seen at this dentist!!!! Extremely rude and bad customer service!!!!!!

   almost 11 months ago
3. Georgina Voong ★☆☆☆☆

   I tried registering to this local dentist around the corner from me as an NHS patient. I am currently pregnant. The waiting time for my first appointment was 3+ months. When it came around to the appointment date, i was ill and had forgotten. A genuine and honest mistake. I called back and Mr Pritchard wouldnt take me on as a patient and the receptionist didn't give a reason. Pretty unforgiving in my opinion. I guess i'll spend my money elsewhere when I go private after giving birth. :/

   1 year ago

1. Sheena Crankson ★★★★★

   I’ve always found Mr Pritchard to be kind and professional.

   almost 3 years ago
2. Vishii Razum ★☆☆☆☆

   Very bad clinic. He made me my crowns zirconium wrong and refuse to change. my tooth deteriorated from his work. Don't recommend.

   almost 4 years ago
3. A A ★☆☆☆☆

   One of the worst experience of my life, his treatment like he is a butcher I was in extreme pain while he was treating me. I went for hygiene/cleaning just usual general appointment he had done so much damage to the teeth and now I have problem of hot and cold sensitivity. I had two time infection in my gums since I have been to his surgery. I always have very healthy teeth but now feels like I even can't eat anything. Also he kept saying don't go NHS treatment only do private treatment with me and keep telling me the price list. He is only the money maker not a dentist. I suggest please don't go to him and don't destroy your teeth. Now I am looking for other dentist who can fix his mess.

   more 8 years ago

1. Dave Wildey ★★★★★

   Martin is friendly and professional in his manner. I've been seeing him for several years now and have never had reason to feel unhappy with the treatment I've received. If you are looking for a new Dentist, this is the man to see.

   more 9 years ago
2. FRANCESCA THOMAS ★★★★★

   I would highly recommend Mr Martin Pritchard. I’ve been going there for a very long time. He is a very caring dentist and he helped me through having my top and bottom braces. We go every six months for a regular check-up. He is always happy to answer any questions you may have and you know his going a great job on your teeth.

   more 12 years ago

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