Shirley Park Dental Dentist in Croydon

Reviews

1. Stuart Hills ★★★★★

   First time here after 45 years at a previous dentist which I left due to them wanting to charge me in full for making an appointment six months in advance. Smile4U were helpful when I rang to make an appointment and explained their method of working. Anna the dentist was thorough, supportive and apologised for any discomfort I felt (which was minimal). As much as one can, I’m looking forward to my six monthly check up

   almost 7 months ago
2. Hannah B ★★★★★

   Dr Ali has been my dentist since 2020 and I won’t see anyone else now. It isn’t just that he’s very professional and good at his job, but he’s the only dentist I’ve ever had who is really committed to giving really good oral health advice to prevent me needing further dental work. Dr Ali is now my husband’s dentist too, and my mother also sees another dentist at the practice. The hygienists and receptionist are also lovely and do a very good job. Can’t recommend Dr Ali and the practice highly enough.

   almost 8 months ago
3. dionne nain ★★★★★

   Had a hygiene clean and check up. Lady Dentist was very gentle. I hardly felt anything and I have very sensitive gums. Clearly explained the health of my teeth a what needs doing. A pleasant experience. Receptionist was very friendly and helpful too.

   almost 8 months ago

1. Jasmine Paris Blades ★★★★★

   Alexander was amazing, he really spent a lot of time and care on my teeth and showed a genuine care for my oral health. The best hygienist I have used so far and plan on definitely coming back. Would highly recommend! Thank you to the receptionist aswell for being very accommodating.

   1 year ago
2. UM I ★☆☆☆☆

   Poor customer service Unfair treatment Delayed service Timewasting Lack of consent 11/10/24 I signed up to the dentist because the receptionist said I had to be sign up before they could book an appointment for me. My appointment was booked for 4.30pm then changed to 4.20pm when I asked why they said it was so the whole checkup could take place. I tried to change the appointment to an earlier fate or time on the Saturday but they said there weren't any dentists available. I was advised to call early on Monday which I did but there weren't any cancellations. I wasn't able to fill out the forms sent via email due to health and also not being comfortable with this format. I arrived at my appointment on time, quicky filled out the relevant forms and waited to be called in. The receptionist on the day of my appointment pretended to not be the receptionist I had spoken to over the phone when registering. I waited and was called in at 4.30 after the patient had left. The appointment was booked as an emergency appointment instead of a general appointment. However the dentist still took a picture of the tooth impacted without my permission or consent. She told me to book another appointment with the receptionist to check my whole mouth because they couldn't schedule a root canal without checking my whole mouth. I now know this is not the correct procedure and suspect my data was being misused. When I tried to book the appointment the receptionist said his colleague would book it tomorrow. He said the practise was closed from the friday 4 a month. However, when booking an appointment for another client he was able to offer an appointment in 2 weeks time. He was not dressed in a manner which confirmed he worked at the dental practise and did not have a name badge on. He was dismissive, belittling and degrading in his tone saying things that suggested I wanted 'special treatment' because I needed 2 book another appointment. He took other patients and made me wait before offering an appointment in a month's time. He made comments such as 'you just want things your way', 'this is the process of you', 'this is how we do for you'. Making it clear that I was receiving different and unfair treatment. I disclosed being ill over the weekend and he said 'all it is are some forms it's simple' I disclosed the need to take a cab and stay in the city for the appointment which was recorded incorrectly therefore leading to a wasted appointment where pictures and xrays were taken. He claimed I was late and took 10minute to fill out the form which is why a general appointment couldn't take place. This wasn't true. I expressed that I felt misled into signing up and attending the appointment, he became aggressive in his manner, sweating and accusatory raiding his voice saying I could go elsewhere. I was never asked to leave. I responded that I'm already here so might aswell continue with the treatment plan. I asked was forced to wait for the appointment email to come through due to ill health I chose to do this sitting down, at one point he rudely demanded I sit down. The appointment came as a reminder email, I left as soon as it was received. He caused immense delays, me leaving the practise, talking in circles, making excuses, disregarding my need for an appointment, making me wait whilst seeing other patients before eventually booking in the appointment offered. I had to provide my number again, various information was recorded incorrectly alongside my name and title. The appointment was booked with a dentist that is not on the website and therefore I cannot confirm this is a qualified dentist I have been booked in with. They also said I needed an hour appointment but booked me in for 40minutes. As I was typing this feedback I received an email full of false allegations, claims I was in there for 45minutes after my appointment but I left after receiving confirmation email. Due to experiencing this type of har@ssment I evidenced our convo, reporting to GDC for abhorrable treatment & lack of service & ICO 4 data breach.

   1 year ago
3. Jemima Parker ★★★★★

   My teeth are stained and I needed to have then whitened before I went for a very important interview that could lead to my dream job. The dentists at Shirley Park Dental in south Croydon spent a lot of time with me selecting the right shade to go for. It has made a great difference. I have confidence now, that the interview will go well.

   more 6 years ago

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