Pontefract Hospital: Urgent Treatment Centre Medical services in Pontefract

Reviews

1. Teresa Leak ★★★★☆

   Was here today sent by my doctor , not only is it 7 miles away from where I live I had to get taxis there and back costing £30 my doctors is literally 2 mins away from me but said they couldn’t see me and I needed a face to face appointment , waiting time was approx 2 and half hours but there was only 11 patients waiting to see a doctor I was struggling with my breathing so public transport and walking wasn’t possible . After eventually being seen the rest was pretty quick I had a chest X-ray and was then prescribed the treatment needed and sent home . The receptionist is a bit sour faced and the waiting area was not in my opinion clean. The vending machines were that dirty I couldn’t force myself to buy a drink while waiting . I do appreciate having a nhs service but there’s still much improvement needed

   almost 6 months ago
2. Debra Foggett ★★★★★

   My husband came in and was seen to by a lovely nurse practioner who diagnosed Shingles and gave him medication. We then came back the day after and was seen by a doctor which we did have to wait few hours as his other eye had swollen. The doctor gave him a thorough examination and gave him extra medication. The service and care that was given was excellent and every member of the staff were brilliant. Thank you for all your help and thankfully he is now on the mend.

   almost 7 months ago
3. Alex Nye ★☆☆☆☆

   If you want to see first-hand the systemic failings caused by 15 years of tory rule, come here for treatment. Understaffed (one nurse on shift) and overloaded by patients who clearly should be getting more immediate care in A&E, including 3 people who'd been in the same car crash. GB 'News' on the TV in the waiting room encapsulated the mood. Perversely, the guy on reception seems to think he has the worst deal. 'Seething resentment' best describes his attitude to work. Rude and condescending, he glared at me balefully throughout our brief interaction and again, afterwards, when I had the nerve to use the toilet. If your GP can't see you and tells you to go to a walk-in instead, try somewhere else first if you can.

   almost 8 months ago

1. Laura Harwood ★★★★★

   Great service - 40mins Having been once before and waited around 4.5hrs I decided to go in prepared this time (Tuesday) with a large coffee.... wasn't necessary! I walked in and gave my details to reception at 9.15am and had been seen, had an x-ray, nail drained and left by 9.55am. Lovely service, just as with previous visit, only this time super fast. The GPs there are great.

   almost 9 months ago
2. Jacqueline Thomas-Hashmi ★☆☆☆☆

   Very poor service. Had to fill form out on arrival rather than provide information which is keyed directly into a computer. The forms had so much toner on you could barely read my writing. This info was then relayed to someone else over the phone. Seems a total waste of time and paper and increases the risk of a data breach. There was only around 5 people ahead of me but I think there was only 1 doctor on duty who had a break in amongst dealing with the patients as my wait was 3.5 hours. No updates, only info given is that if you leave everything starts again! Very disappointing!

   1 year ago
3. Ewelina Mielcarek ★★★★★

   Current waiting time to be seen by a clinician is 6.5hrs for children (as at Fri 9th Dec 2022). So if you really need to go, pack a bag with snacks, drinks and other essentials your child may need during this time. Receptionist and nurses are polite, professional and approachable and for that I thank you! Edited to say that nurses Sarah and Jim (I hope I got their names right) are fantastic and deserve special recognition. They made us feel very well looked after.

   almost 3 years ago

1. JRS W ★☆☆☆☆

   Out of hours GP told us to go there with our young son who has additional needs. We were sent there at 7pm but then advised we wouldn't be seen until after 11pm. At 2am I was stood alone in a corridor and not a single person had seen our son. There wasn't another child waiting as the one before us left at 1am. We were seen at 2:40am after I became so overwhelmed by my sons meltdowns that I actually cried. The receptionist was rude and lacked empathy. We have to return tomorrow anyway as the prescription isn't in stock so it was an absolute waste of time as we could have gone to the usual GP. We were also told that only one parent could attend by the receptionist and my partner was sent away however the waiting room was full of couples and families so that rule obviously only applies when it suits. AVOID.

   almost 3 years ago
2. Hannibal ★☆☆☆☆

   Refered here by 111. Told to arrive within the hour due to chest pains amd tightness and pain/numbness in left arm. Waited over 2 hours to see a triage nurse to be told to wait to see a GP. Over 3 hours to see a GP. For chest pains and numbness in an extremity. Worst NHS service ever used.

   almost 3 years ago
3. Raymond Taylor ★★★★★

   111 service referred me to Ponte Urgent Treatment Centre with suspected broken ribs. After an initial 3 hrs wait was examined by a polite young Doctor who authorised an Xray. The radiographer obligingly agreed to include a hip Xray that had been scheduled for another day. The nurses were sympathetic to my pain and quickly produced two separate reports for the Dr who explained the results which he was forwarding immediately to my GP. What a fantastic service. Thank you.

   almost 3 years ago

1. Jo Booth ★★★★★

   Visited this evening with my son who broke his wrist at football training. Was warned could be a 3 hour wait. After an initial wait once we were sent to xray the service was fantastic. Really quick, friendly and reassuring thankyou to Emily ENP and to Sam who helped sort Seth out so quickly and put him at ease.

   almost 3 years ago

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