Park Gate Birmingham

Reviews

1. Samuel Larkin-Buckland ★☆☆☆☆

   PARKGATE: shocking. I had a smoke alarm that wasn’t working for the entirety of my tenancy. A leak in the bathroom that took weeks to fix and continue to drip. When vacating the property, I requested to be present at the checkout inventory, as per my legal right to be. I was informed that I could not attend, and they would not provide the time of the checkout. When returning keys, I was advised that they needed to dropped at an address that was 45mins drive from the property, the address on the email was incorrect, when arriving, there’s a note on the door stating that you need to then walk to another address. They then have the audacity to state that if your keys are returned post 12pm (afternoon), you will charged a daily charge late return of the keys! They are my keys until midnight that day, for when I have paid rent until. Wild goose chase just to return a set of keys. I’ve had issues with them over email regards the return of my deposit, following concerns from other tenants who have stated have had issues. I’ve left that apartment in an expectational condition, and have taken appropriate photographs and videos. My next steps are the housing ombudsman, to report unsafe and unsatisfactory services that would be reasonably expected from tennant. The only upside, was the apartment itself was actually well presented and Dana on the concierge desk, is an absolute gem.

   almost 2 years ago
2. Jonathan Jones ★★★★★

   Parkgate is conveniently located and has great transport links. The rooms are finished to a high spec - with high ceilings and large windows which creates a light and spacious feel. The gym and rooftop deck overlooking the park are wonderful. Friendly concierge at reception and private secure parking also a great bonus.

   almost 2 years ago
3. Florentina Zlataru ★☆☆☆☆

   Do not move here if you care about your safety or security or even privacy. You might say there is a concierge well exactly the concierge entered this early morning with someone in my apartment while I was sleeping. Her excuse was she was opening the door for that person using the master key, didn’t bother to check if anyone is living in this apartment I’m sure there is a register with the occupied apartments. There is no one you can contact because they will just give another phone number because they don’t deal with this complaint and no one will answer or even care about this. You can only report to the police but that won’t help either. Anyone can enter when I’m at work so you decide if you do want to live here

   almost 3 years ago

1. Amin Abdellaue ★☆☆☆☆

   Please avoid this place as much as you can. Unless living in the street is your only option please never ever rent in this building or with the Alliance city agency in general. They are the biggest scammers and there is no security in the building even though they promised us so before renting. During my rent there have been 4 times where people broke into the parking and the building in general where people lost valuable items. I was gonna write more about my experience here, but I just read a review by Margaret which describes the experience of living here perfectly. Make sure to read her review.

   almost 4 years ago
2. Mallam Grant ★★★★★

   convenient location. Development gym and roof top excellent and always kept clean

   almost 5 years ago
3. Margaret Kurzempa ★☆☆☆☆

   AVOID this agency. The following review is a cautionary tale for anyone looking to rent a property with Alliance City Living. This is a comprehensive review after 6 months here. Look up the reviews for UrbanBubble Manchester - no wondered they have rebranded for Alliance City Living. No security on the premises, no concierge No break clause contract! Extremely high electricity usage (over £1800 in less than 6 months) Very poor fit and finish Criminal activity on premises (personally lost over £500 worth due to theft) Shocking sound insulation (you can hear people walking in a corridor in every corner of our flat) On-site staff polite but unable to resolve any issues Many of the promised features and services currently unavailable Very cheap appliances (broken hob after 4 months of usage) One of the flats is available on Airbnb so loads of weekend parties To start with, when we moved in September we started to notice little quirks of the flat (which we must’ve omitted during the viewing being amazed by how much was included in the price; concierge, secure car park, gym, security and a rooftop terrace), we started to notice smaller and bigger things: lack of grouting in the bathroom, improperly assembled furniture, uninsulated drain pipe in the kitchen causing hell a lot of noise, drafty windows, horribly loud corridor, radiators with a wrong wiring (in order to switch off the radiator in our bedroom you have to go to the bedroom next door and vice versa), damaged windows’ glaze (windows in a bedroom and living room were covered in black gunk) - we have immediately raised this issues with the staff and wanted them to rectify them since the flats were meant to be finished to the highest standards and clearly weren’t. The problems still persist, despite the fact we have raised them 6 months ago. They have managed to rectify only windows, however attempted it 3 times, first time we were given less than 12 hrs notice so we weren’t able to arrange the necessary time off work, second time when we have managed to make the arrangements window fitters never turned up, and third time, window fitters turned up and changed the windows only to find out that the window in one of the bedroom has been installed improperly and accumulates outrageous amounts of the humidity in between the glazes. When we’ve received our first bill we were shocked to the core, the electricity usage exceeded the EPC over three times and we were again met by the staff’s reluctant response. The concierge arranged for us a visit of a Construction Manager - who apart from being very rude and unmannered person didn’t provide us with any information, furthermore all the information provided by him were clashing, proving his incompetency. More than that, we were later told by the staff that indeed, our bills seem ridiculously high compare to the other same size and same occupancy flats. In addition, at the beginning of February our hob has broken down - we’re still waiting for this to be rectified. In the meantime I have been trying to contact the EPC assessor who conducted the assessment of this flat only to found out his phone number written on the EPC is non existent and the company isn’t interested in registering the complaint. Only today - 8th of March we have been advised by the company that a third party assessor will re-access the flat. All of that was recently followed by the fact that my bike was stolen from a secured car park, where it was locked with a D-lock in a bike storage area. At this point we were told by the security that they’re not present on site and they’re available only on the phone-call if you see any suspicious activity (as if a motorbike which was stolen a week ago wasn’t enough). If you’re a working adult, who likes peace and quiet, concierge who will greet you with a smile and want a hassle-free life - stay away from this property. There are cheaper apartment buildings available with way better flats and service than this.

   almost 5 years ago

1. Mark Shah ★★★★★

   Very friendly reception welcome at these recently released apartments. Lovely feel to the development and the gym is just the icing. Roof terrace will be superb in the summer but this is a great development in a cracking location.

   almost 5 years ago
2. Mark Whitmore ★★★★☆

   Friendly welcome on arrival. Convient links to the city and motorway network

   more 8 years ago

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