Excellence service. We appreciate the warm welcome we received from Miss Tanzila Zaman who was so co-oprative and helpful all the times. As my wife missed one signature and was difficult for her to go to the office again but Tanzila went out of the way and came down to our house for only one signature. Bravo and keep it up.
The whole process from start to finish was so smooth and professional. The team was very efficient in helping me secure really good tenants who are going to be living in my property. I urge everyone who has a property to use Midlands Housing. Big thanks to Tanzila who liased with me during the whole process to make it stress free as possible.
am writing to formally express my deep dissatisfaction and concern regarding the extremely unprofessional, disrespectful, and discriminatory treatment I recently experienced at Midland House while assisting a brother who urgently needs housing for his family. This individual cannot speak English, so I took it upon myself to help him find a suitable home. After locating a property on Leominster Road, I arranged a viewing. However, upon arrival, we were told the viewing was cancelled because the key could not be located. Despite this setback, I continued to assist the brother, who remained hopeful. A few days later, I contacted your office again to check if the property was still available. This time, a viewing was arranged, but the brother found the house unsuitable—it was a small box room priced at £1,200, which was unreasonable. Nevertheless, due to his desperation, he asked me to submit an application. When I called to request the application form, I was told someone would call me back, but no one did. To expedite matters, we visited your office in person, only to be informed that the property had been taken earlier that day. When I inquired about other available properties, I asked if the agent spoke Urdu to simplify communication. The agent said he could understand but not speak it. I made a light-hearted joke, which inexplicably caused the agent to become angry. I chose to ignore this and continued to focus on helping the brother. We then booked a viewing for a different property. After the viewing, while sitting in the car, the manager approached and aggressively told me, “Come on brother, you can’t be like this.” I was shocked and confused by this confrontational and inappropriate behavior. The manager insisted I return inside, where the atmosphere became hostile. He took me into a small office, closed the doors, and began acting arrogantly. I calmly asked why I was being treated this way and expressed my disappointment. It was clear to me that the behavior was rooted in racism and prejudice. I requested the complaint procedure and left the office feeling unsafe and disrespected. Shortly after, I received a call informing me that the house was off the market. This entire experience has been deeply upsetting. Midland House’s conduct was: Racist and discriminatory Rude and disrespectful Unprofessional and unhelpful Cunning and misleading I urge Midland House to investigate this matter thoroughly and take immediate steps to ensure no other customers face such treatment. I also request a formal apology and clear information on your complaint handling process. Please treat this letter with the seriousness it deserves. I look forward to your prompt response. I will be filing complaint with Midlands house and the other regulator body.
Absolute joke outfit! A middle aged person, not on a low income in long serving, full-time, secure employment, with employer references, previous landlord and agent references can't even get a viewing because they don't have a homeowner guarantor. Despite being able to afford furnishing, decorating, kitchen appliances, the deposit and offering multiple month's rent upfront. People on a lower income than myself with less qualifications, less experience, less job security and no customer service skills (I have a qualification in that, too) tell me I can't have somewhere to live without someone signing up to something I wouldn't even sign for, myself (and they probably wouldn't, either). I beleive all the low ratings and not the few 5* ones left by people with only 1 reveiw given. Their replies say they don't let out rooms in shared accommodation and any customers leaving negative feedback have the wrong agent, yet it's an option in the drop down menu in the filter on their website. Landlords beware. These lot don't even consider a good tenant looking for a long term arrangement, who has never so much as been late with rent, let alone defaulted and always took good care of their home. This is honestly my worst experience while looking for somewhere to live. I'm expecting a lovely reply, but if anything I've said is false, then why don't they take me for libel?
Had a lovely experience with Midlands Housing. Selling my property was a very smooth and flawless process. Staff there are very wise minded and useful. Communication was spot on as I’d never need to ask for updates. Would highly recommend!!!
If you're looking for a house agency that specializes in rodent infestations and moldy living spaces, then look no further than this place! I recently had the displeasure of viewing a room in Birmingham with this agency and I have to say, it was a truly unforgettable experience. The smell of mold was so strong it was almost palpable, and to top it off, there was an undisturbed mouse munching away in the room. I was absolutely appalled, but the cherry on top was the agent's complete lack of concern or acknowledgement of the situation. If you're someone who enjoys living with rodents and respiratory issues, then this might be the agency for you. But for anyone else, I would strongly recommend taking your business elsewhere.
I just wanted to say that the service at midland housing is amazing and thorough. Everything was explained in detail and step by step. I would highly recommend going to midland housing if you are looking to rent a property or even put your own property on the market. The staff are lovely and very helpful! Definitely recommend this place!!!
Easily the best estate agent I have worked with and used for my property rental. Honest, clear, quick I could not ask for any more. My property is fully managed by them and I have had nothing but a great experience when it has come down to any issues with my property needing work done or any requests I have made too. Will be recommending to everyone.
Midland Housing is the best housing agency I have ever seen. Very truthful, highly proficient and sticks to what is agreed on. For your peace of mind contact them for expert management as landlord/Tenant
Absolutely atrocious! Messed a friend of mine around, for months! Now he’s on the streets! Nobody seems to know their ar*e from their elbow. Arranging a simple viewing, is near-impossible. They’re constantly making promises that they can’t keep, then they pretend to be concerned when you complain. They feed you a ton of ‘what you want to hear’, to give you the impression that your welfare matters to them - it doesn’t! Then they offer you empty apologies…and then do the exact same thing again. Not sure why they’ve messed him about so much - one can only assume it’s because his skin colour doesn’t fit. Avoid like the plague.
Midland Housing Ltd is located at 81 Stoney Ln, Balsall Heath, Birmingham B12 8EQ, UK
You can contact Midland Housing Ltd at +44 121 773 5500
You can find directions to Midland Housing Ltd by following this map link