Homerton Dental Care Dentist in London

Reviews

1. Jake McDacy ★☆☆☆☆

   I am totally appalled by the conduct of the receptionist at this dental practice. This is not the first time I have been subject to her misconduct. I phoned up today to discuss moving my services from this dental surgery or staying as I have moved out of the area. I had paid a £20 deposit for my next hygienist appointment and asked how I could get it back given my appointment is in over 6 weeks if I decide to move. She told me that she wasn’t sure if that’s possible. I asked her if she could please find out and she then hung up on me. I phoned back and was left on hold waiting for the call to be answered. I then used another phone to call and my call was answered immediately. Meaning my calls were being screened and not answered. I then spoke to the same receptionist who spoke to me abruptly and pretended she couldn’t hear me. I’ve requested a call back from the dentist to finalise things with this practice and move on. Unfortunately I cannot give the name of the receptionist as when I requested her name she said she wasn’t comfortable giving her name. This is clearly because she knows she is in the wrong and does not want to be reprimanded for her misconduct. However I can confirm she was answering the phones on 30/9 at 16.19. Her conduct is totally unprofessional and clearly unsuitable to be providing customer facing service in a healthcare facility. I strongly urge anyone considering this dental surgery to reconsider. It is a shame as the dentist and hygienist are quite good and I wanted to see if I could stay registered but I think this experience has made my mind up for me.

   almost 9 months ago
2. Moybur Alom ★★★★★

   Sabina was exceptionally helpful and professional. The dentist provided excellent care, and I would highly recommend the practice. Overall, the staff demonstrated a high level of professionalism

   1 year ago
3. Fil C ★★★★★

   The service received for my wisdom tooth extraction was excellent. Nice reception and nice dentist. Very calm, professional and polite. He made me feel very comfortable. Pain free extraction, no issues, Quick healing process. So Pleased!

   almost 2 years ago

1. Susan Holder ★★★★☆

   Staff very friendly, dentist made me feel safe and comfortable, wasn't as bad as I thought.

   almost 3 years ago
2. Ana Rose ★☆☆☆☆

   Useless. I tried calling and nobody picked up. I wrote to them on the website saying that I need a dental check up and for the second time they responded with "we don't take new NHS patients" like did I ask you if you take NHS patients? I need a damm check up even if its NHS or private. My problem will not go away and I can't call 111 unless it's urgent.

   almost 3 years ago
3. Victoriaa ★★★★★

   I am very happy with the service I receive at this dental practice. Such a lovely team. The receptionist is always willing to listen to you and is very helpful. The dentist is great and very attentive and and their lovely nurse is always there to make you feel calm and is very caring.

   almost 3 years ago

1. natalie sanders ★☆☆☆☆

   Don't bother registering with this dentist, he claimed to not be able to give check up appointments due to covid, still, up until just this month. Now the dentist has cancelled the appointments due to paternity leave without warning and without arranging any cover. I have been waiting years now for a simple check up. Dentist used to be good but seems to have lost interest.

   almost 4 years ago
2. Georgia McClure ★★★★★

   Really nice dental surgery. I’ve honestly never dealt with a more helpful receptionist. From my initial call she was friendly, accommodating and professional. She gave me a call back at a suitable time to get my first appointment booked in, which considering it’s a busy practise with only one person on the front desk is pretty impressive. I was made feel welcome from the second I arrived, no waiting for my appointment. The dentist and the dental nurse were both lovely. I look forward to going back - something I never thought I’d say about a dental surgery!

   almost 4 years ago

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