I come here regularly for anything I need between weekly shops. Their stock is shockingly diverse and frequently updated. Never had a bad encounter with the staff, dont know what the reviews are talking about?
!Totally Fine! || Staff not rude I've shopped here weekly for 6 years now and never had any issues. The reviews here suffer from a negative bias due to a vocal minority made of impatient shoppers, some racists, issues with co-op as a company (not this branch) and very few relevant issues. The average experience is nothing special, high prices due to convinience for a semi rural village and a cost of living rise. But ALL the staff are lovely and the ethnicity of a till worker doesnt effect your shopping so including it in your review makes it hateful not helpful. We ought to be thanking the staff that still work here and put up with all this since its our only shop full of fresh and quality produce.
staff are a joke here, rude, ignoring customers and playing on their phones. no name badges been wore at all. one of the staff tutted at me along with another member of staff, both Asian. Also this store is VERY over priced for the local area and that needs to change fast.
rude staff with no name badges. made me wait, along time. not the first time this has happened and its been going on for awhile now. also your prices are so over the top its unfair for the local area. get it sorted. next step is an email to robbie more and your head office.
Staff are extremely rude. I had some blood samples that needed to be posted asap - no one was on the post office counter (around 2pm). I recognised a woman (member of staff) who usually serves on the post office counter stacking a shelf. I asked her if anyone could serve me on the post office counter. She replied aggressively that she was too busy stacking the shelf and if she doesn’t stack it she will get sacked so could I come back later! I showed her the parcel saying I needed to post it asap as it was a blood sample. She had some cardboard boxes in her hand which she threw on the floor and shouted “oh come on then”. There was a young lady stood at the side of me who witnessed this and said to me she was absolutely shocked at what she just saw. I was very close to reporting this and do believe this was a sackable offence. The staff in general here are ignorant and rude. This is not the way to treat your regular local village customers!
This is the second time I have walked to the local coop at the top of my road to use the post office, and I haven't been able to use it because the staff member was "on their break, and it wouldn't be open again for 15 minutes. I was told this after a young member of staff who was serving behind the counter contacted whoever was running the post office by headphones, and that was it! The time was 14.15, so it wasn't outside post office hours. Is it a good idea to either post up new times when you will be shutting the post office for staff breaks or here's an idea to train other staff to do the job?
Absolutely appalling customer service, it’s a surprise those gloomy faces and terrible manners got hired in the first place. Little to no care at all at who’s in front of them and rush you out asap without even making you feel welcomed. Got served twice by two different employees and both had the exact same attitude. Shocking….
It's a shame, as a handful of staff our very polite and helpful. Others are rude, no customer service skills, more self involved around there own personal issues. Only use this store as it's convenient. But definitely needs a shuffle round of staff.
Majority of the staff are extremely rude - everything is a problem for them. Shame as an handful of the staff are very helpful. I'll be making a formal complaint to Co-op head office if this carries on.
Can't park anywhere near it. Half the village is grid locked due to people driving in circles trying to park. Service is terrible at time with staff chatting and wondering about while ques are building. I usually avoid this branch of co-op as its frustrating watching the inefficient staff.
Co-op Food - Oakworth is located at Victoria St, Oakworth, Keighley BD22 7HT, UK
You can contact Co-op Food - Oakworth at +44 1535 648452
You can find directions to Co-op Food - Oakworth by following this map link