Snip N Shape

Reviews

1. Radics Edit ★☆☆☆☆

   had an appointment booked for Saturday the 13th at 11:30 AM. On Friday, I was contacted by the salon and asked to come in for a consultation before the appointment. I went to the consultation as requested. During the consultation, I was told that they could not carry out the perm (hair curling treatment) because I had a hair straightening treatment about 10 months ago. I accepted their professional opinion without any issue. I was then told by the salon to cancel my booking, which I did online immediately, exactly as they asked. Later that evening, I noticed that £90 had been taken from my card, even though: I did not receive any treatment, the salon refused to carry out the service, and I cancelled the appointment at their request. I find this extremely disappointing and unfair. I paid £90 without receiving any service, despite following their instructions and cancelling properly. I have contacted the salon by email regarding this issue, but the situation has left me very disappointed. Unfortunately, this is not the first time I have had a negative experience like this. I would not recommend this salon based on how this situation was handled. Dear Snip N Shape, Thank you for your response. However, there are several important points in your message that do not accurately reflect what happened. I booked my appointment including a consultation. Prior to the appointment, you contacted me and asked me to attend an in-person consultation, which I did. During that consultation, you decided not to proceed with the treatment, so the service was not carried out due to your professional decision, not because I failed to attend or ignored any requirements. During the consultation, I was clearly informed that if I did not cancel the appointment, a £90 charge would be applied. Based on this information, and following your guidance, I cancelled the appointment online in good faith, believing that no charge would be taken. Despite this, the fee was still charged. For this reason, I do not consider the charge to be justified, as it contradicts the information I was given at the salon. I remain open to resolving this matter fairly and look forward to your response. Kind regards, Radics Edit I did go to the salon. I was contacted by them and told that I needed to come in. I informed them that I would be able to come around 5–6 pm after work, however I actually went before work, and they refused to do my hair. So I attended a consultation, and for this reason I am requesting a refund of my £90. If this does not happen, it will leave a trace, as fraud has occurred. I have photo evidence that I was there, I travelled by Uber, and I was physically present at the salon. A red-haired woman named Maria and a male staff member were in the shop and examined my hair.

   almost 3 months ago
2. Sadia J ★★★★★

   Had a balayage done by Natia, she was attentive and very professional. Absolutely love the colour and style. I didn’t want a ginger finish and she made sure I had the perfect golden finish. Her blowdry and cut was amazing too. Really recommend. Lovely salon, I am a hijaabi and they had a private woman’s section which made me at ease. My new local salon :)

   almost 3 months ago
3. Shu Alz ★★★★★

   My hair hasn’t been looking its best lately, and I felt a bit self conscious coming in, but Marie immediately put me at ease. I absolutely love my hair now! She did a fantastic job, her hands work like magic. Marie is an amazing stylist who’s patient, attentive, and truly understands how to achieve your desired look. I’ll definitely be coming back for my next haircut!

   almost 4 months ago

1. a b ★★★★★

   It was my first time at the salon. Simone washed, cut and blow dried my hair. He did a really good job. He was very kind, chatty and accommodating. I am disabled using a 4 wheel walker, his salon was accessible and even had cushions to use when washing hair. he made the experience very enjoyable. I will definitely be back.

   almost 5 months ago
2. Fabiana Costa ★★★★★

   I am extremely impressed by this saloon! The team was very friendly, the hairstylist super competent. I was 15 minutes late and they were super understanding (Attitude not usually seen in saloons!). I will most certainly come back.

   almost 3 years ago
3. Sumiyyah Begum ★★★★★

   I came in today for a wash/cut/blow-dry. Although I did not have an appointment, I was seen pretty quickly by the lovely Amina. She’s amazing and cut my hair exactly at the length I desired. Really good experience overall. I wear a headscarf and the salon accommodates for women who may not want to show their hair in public as they have a “discreet” section. 10/10 will definitely come again!

   almost 3 years ago

1. Cruz ★☆☆☆☆

   I visited the Snip and Snape salon last Thursday and while I was there I showed the staff member Tatiana a colour I was interested in. My hair was a ginger colour at the time I expressed that I wanted to go to a dark ginger. I even showed her a picture. She advised it would look nice with a darker root blended into this colour. I trusted her as a professional hairdresser. Once she washed my hair I realised that my hair was extremely dark and looked nothing like the colour that I had asked for. My godmother and I explained that this was not the colour that I had wanted. Tatiana said that once I washed my hair once Or twice I should see the results. I had no choice and have washed my hair twice and my hair remains dark brown. I paid a lot of money for my hair to be brown instead of ginger and much darker than it was in the first place …. It’s heartbreaking. I had my hair done professionally two months ago, bleaching my hair to get it a ginger colour for this hair salon to throw all that hard work and money down the drain. To add insult to injury when I explained the situation to the manager I received accolades of how professional his staff is with no consideration of any compensation or improving my situation. I am so disappointed with the unprofessional treatment in general.

   almost 3 years ago

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