Vets Now Macclesfield Macclesfield

Reviews

1. Gareth Williams ★★★★★

   I’m pretty sure that Peter & co saved Roxy’s life - and I cannot thank him and the staff more for that. At almost 17 years old, this hip dislocation was never going to be easy but as you can see, she’s up, weight-bearing and walking outside on her own for toilet time. After every sleep (and there are many at her age) we are seeing an improvement. Check up at Chipping Norton Vets tomorrow afternoon and I’ll report back. Not out of the woods yet but so far the hip is staying in place and apart from a little confusion when her leg occasionally gives way she’s making a remarkable recovery. Thank you once again. Gareth & Roxy.

   almost 8 months ago
2. James Hindley ★☆☆☆☆

   I want to make clear that the vet I saw and the reception staff were both lovely. I got my dog taken care of and I was able to have my dog sorted out immediately. My review is one star because the cost of the treatment is simply extortionate and I am unable to see how it’s justified. The consultation was more of a hand over The dog ate a sock she needed to throw up. It was well inside the 2hr window as I brought her to the clinic immediately. The consultation fee of £330 when no real consultation was required is absurd. The total bill at £500+ is disproportionate to the “consultation” and the injection she was given. We were in and out in 40mins I don’t know anyone who earns at a rate anywhere near that and I wonder how that is affordable for anyone normal let alone anyone on low income or with challenging financial circumstances. I enquired out of curiosity what happens if someone brings a dog in who requires intervention and they can’t afford to pay. The options given to me were to shop around or to euthanise the dog. I understand nothing is free and I expect to pay for my dogs healthcare but the issue here is the totally disproportionate nature of the cost for this very simple treatment that was complete in 40mins. This feels like a corporate machine wrapped us as your friendly local vets The vet and the receptionist were both polite helpful and I have no qualms with them but beware if you are unfortunate enough to need to take your pet to Vets Now prepare your own heart surgeon for treatment when you get the bill. This felt like a total manipulation of a situation where I have little option but to have my dog treated and given the desperation of that situation you are trapped in a go/no go transaction where the option to not go ahead ends with your animal suffering or having to be euthanised. Thank you to the vet and receptionist for your help as I said at the time I know this is not if your doing.

   almost 8 months ago
3. Nilufar Egamova ★☆☆☆☆

   I rarely leave bad reviews, but the way this vet made me feel was absolutely awful. My cat, who spends most of his time outdoors and only comes home occasionally to eat, was hit by a van. I had to make an emergency appointment outside of normal hours for him to be seen at the emergency clinic. The receptionist was incredibly kind and sympathetic — she was the only positive part of this experience. Unfortunately, the vet was the complete opposite: rude, arrogant, and completely lacking in empathy. When I tried to explain that it can be difficult to catch an outdoor cat, his response was, “That’s your problem, not mine.” He even told me I could go somewhere else if I didn’t like it. I paid over £400 for this visit, and for that amount, I expected at least a basic level of compassion and professionalism. Instead, I left feeling judged, dismissed, and deeply upset. Absolutely unacceptable behaviour from someone in a caring profession. Extremely disappointed.

   almost 9 months ago

1. Caroline Pearce ★★★★☆

   Great service the other night by the out of hour vets, my cat was very sick and was treated quickly by the lovely vet. It was an expensive trip and I appreciate you an out of hours fee. £336 for out of hours which I was happy to pay, my only grudge is being charged an extra fee on top of normal price for medication, I think this is a little much on top of the general fee. My bill was £903! It's alot of money to find when you don't want to risk your pets health by waiting to go normal vets. Can't fault the service provided, just expensive

   almost 10 months ago
2. Frapperdog HD ★★★★★

   My dog was attacked by another dog and the wound wasn’t picked up by our own vet initially. We found blood on our poor dog a few hours later and we went to vet’s now. We were seen immediately and Tilly was treated very swiftly indeed and also the price for this was reduced because I can only imagine the injury was missed the first time and my little girl had gone through such a traumatic experience. Very happy with the vet and the whole service

   almost 10 months ago
3. Nicola ★★★★★

   Excellent service from the initial call to leaving the hospital. Very thorough. Maciej spent a lot of time talking to us about our dogs condition to ensure we understood and could ask any questions we needed to. Very caring people - both for our dog and for us also - thank you ♥️

   almost 3 years ago

1. Katie Greenwood ★★★☆☆

   With limited choice for out of hours vets. They can be relied upon for being there. Despite this, their call centre staff are not helpful at all. There are times when a phonecall with a vet before a late night trip would be really valuable and the call centre pressure you to attend the vets with an extortionate out of hours visit fee. There is no option to speak to anyone with any expertise for advice. Upon the visit the vets are kind and helpful, but brief. I'd really reccomend being at a vets with an out of hours services available rather than needing to rely on this service.

   almost 3 years ago
2. Raimonda Singh ★★★★★

   Vets Now were extremely helpful at our time of need. We took our fur baby Dillan at around 3am in an emergency who was in a lot of pain, the male vet that took care of him was so caring and empathetic, and sadly we had to say goodbye to him that night. The whole ordeal was made that bit easier on us, as we knew he was in good hands. We can't thank you guys enough. These vets really care about the animals in their care.

   almost 3 years ago
3. Alex Noden ★★★★★

   Fantastic care and attention from the team. I was very reassured by them when I had to leave my dog with them, Paula was wonderful and so kind. I’m not sure my dog actually wanted to come home after all the attention she received!

   almost 3 years ago

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