Dreadful experience. Miss informed a landlord which resulted in us loosing a property. Completely wasted 2 weeks of our time. Having read their reviews on trust pilot and here however it seems we had a lucky escape. They wasted not only our time but we imagine the poor landlords time and money too. Our advice is AVOID
This is for ripping people off with a reservation fee for a house for rent, which has been illegal since 2019 and should be a "holding deposit" that should be returned if the person fails a reference or credit check. In short, you should avoid such real estate agencies.
To start with: I rented a property, rent was decent, they were friendly, process wasn’t bad. Moved in, the flat wasn’t clean so I had a tidy, and a read of the hand book of the property. Absolutely no information of utilities, no cards or meter readings. So I had to do all that myself. The lettings hub they give you to help, are as useful as a fudge hammer. I got it all sorted. Fast forward to the end of the tenancy, I ended it on the 28th July, handed the keys in early to make sure there was a fast transition for the dps. That didn’t start until the 13th August, after numerous phone calls to them and getting nowhere. Got the email for the dps, signed in only to find that a deduction has been made for 211 on my bond. Rang them up 5 times before I got an answer. It was for a cleaning bill and to remove some pots and pans I forgot. £211! Appalling. That was for a bathroom floor. I would avoid. I’m glad to be rid.
lovely when you are in a property pretend to be there to help you and anything you need to call. unfortunately they look out for their landlords rather than tenants. called several times about problems I was renting and weren't fixed. When speaking on first meeting a staff member he got talking and explained how they can make so much more money on a property to other estate agents and they can get you more money if selling through them... basically admitting they are ripping people off and playing people against each other. Also took half of my deposit for "new kitchen Lino" yet put the house back up for rent with the ripped Lino still down and can clearly see. good landlord... very poor money orientated management company! Avoid!
Number one letting are extremely helpful, very professional staff a d good communication. A lovely lady called Marita was so helpful on everything. My landlord is so lovely. I am very comfortable and felt very welcomed at my new home with number 1 letting. 5/5 they are excellent
I am really happy with "Numer 1 Letting" customer service. We have been looking for a property to rent in the last 2 months, even though we were unsuccessful and ended up renting from a private landlord at the end, "Number 1 Letting" customer service was outstanding in comparision to other agencies we were dealing with. I reccomend their services.
Let from Number 1 for almost 10 years. Always very responsive, very helpful even when the landlord themselves for various (valid) reasons wasn't. Friendly in house staff, maintenance staff and subcontractors always very professional. Willing to work around my own unusual working hours for visits and maintenance works. Couldn't have asked more.
I had 12 years at my property. Number 1 letting took over last year. Since then number 1 letting have been fantastic to deal with and nothing but helpful. Everyone I’ve spoke to have been excellent and made the transition as smooth as possible, nothing but praise for number 1 letting.
I’m very disappointed with the service from Number 1 lettings. My partner and I have had multiple issues since moving in a month ago. The letting agents claim our house was “professionally cleaned” prior to us moving in and claim they have an “invoice to prove it”, however the photos I took from our house were absolutely appalling when we moved in, and show more evidence than an invoice ever will. Their excuse was that “cleaning is subjective” and we have different standards of cleaning…dead spiders, carpet stains, cobwebs, food stains, toilet dirt, hair and mould have nothing to do with high standards. Our carpets hadn’t even seen a vacuum, let alone been professionally cleaned. Unless the letting agents stood in our house and watched the cleaners do their job, I have no reason to believe it was cleaned based on the disgusting pictures I’ve taken. We were promised the repair of a couple of things before we signed the lease, they were not completed until over 3 weeks after signing for the property. We were even told (and backed up by) the maintenance guy who came to quote the work to be done that we were not to use the shower until he fixed it due to the severity of black mould and lack of sealant. We chased up the agency for 3 weeks asking when the work was going to be done, as we could not shower in our own house and we had to stay with my partners family. We paid for the house for 3 weeks without even being able to live in it. I’m not impressed with what has happened so far - this is our first home together and it has made what should have been a very exciting time for my partner and I a stressful and anxious one. I sincerely hope the rest of our tenancy goes more smoothly.
Highly recommended, likely the best letting agency I've interacted with. As a prospective tenant looking to move into a new property this year I expected a more challenging journey, not the case with these guys. Practically everything was arranged & sorted for me efficiently with no fuss or delay + the added bonus of prompt & frequent communication. I can only comment on the tenant side of the fence, however I can vouch for the efficacy of pre-tenancy checks to cover landlord security also.
Number 1 Letting is located at 17 Cornmarket, Pontefract WF8 1AN, UK
You can contact Number 1 Letting at +44 1977 799333
You can find directions to Number 1 Letting by following this map link