Sapphire

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Reviews

1. Vlad ★☆☆☆☆

   If you want have a stress, make deal with sapphire.All the time they made mistakes with payment. They don't pay on time.

   1 month ago
2. Levi Brown ★☆☆☆☆

   Be careful with this company that works with Ranstad for the Oxford area,Beard Construction Company,they promise people that they will pay them as self-employed,then tell them that their UTR number is blocked by HMRC and they can pay you umbrella.Scammers and liars.I contacted HMRC and they said there was nothing wrong with my UTR number.

   almost 5 months ago
3. Lee Thomas ★☆☆☆☆

   My experience with Sapphire Payroll Services has been profoundly disappointing, marked by a consistent pattern of mismanagement, poor communication, and questionable integrity. From the outset, Sapphire has repeatedly failed to deliver on the most fundamental aspect of their service—timely and accurate payroll processing. Payments have been delayed on multiple occasions, causing undue stress and disruption to our team. Despite raising concerns, these issues have not been resolved with any lasting effectiveness or accountability. Equally troubling has been Sapphire’s failure to make pension contributions in line with scheduled payment dates. This is not only a breach of our agreement but also a serious compliance issue with potential legal implications for our business. The lack of urgency in addressing these violations is unacceptable. Communication with Sapphire is virtually non-existent or evasive at best. Attempts to seek clarification or updates are often met with silence or vague reassurances that do not align with actual outcomes. In particular, interactions with a representative named Pollie have been deeply concerning. On several occasions, Pollie made promises that were later proven to be false or misleading—suggesting either a lack of knowledge or a deliberate attempt to obscure the truth. What makes these issues even more alarming is the lack of transparency and the deceptive practices employed to mask systemic failures. Rather than taking responsibility, Sapphire appears more focused on deflecting blame and placating clients with empty assurances. A payroll provider must be trustworthy, responsive, and above all, competent. Unfortunately, Sapphire has demonstrated none of these qualities. We strongly advise any individual or business considering their services to proceed with extreme caution. There are many other providers in the market who value integrity and client relationships—Sapphire is not one of them.

   almost 8 months ago

1. Harrow 2013 ★☆☆☆☆

   I used Sapphire as an umbrella company for a five month contract in the latter part of last year. Unfortunately due to a variety of service problems, I will never use them again in the future. 1. They failed to deduct the maximum pension deduction as allowed by SIPP until halfway through my contract, meaning I paid extra PAYE and Employer's NIC for those weeks. 2. At the end of my contract, I had to request my P45 three times before they emailed it to me. 3. They overcharged me their admin fees by £30 by erroneously doubling it for a few weeks. I had to calculate and summarise the whole situation after my contract ended and request a refund. 4. At the end of my contract, I got an automated email from their Managing Director asking if I would recommend Sappire to others. On clicking the NO button, it did not submit anything, meaning that only Yes answers were being forwarded to the Director. 5. I mysteriously got enrolled into Smart Pension by them, two months after they had stopped paying me because my contract had ended. I had to log onto the Smart Pension website to cancel my enrollment. 6. During my contract and after it ended, I have exchanged numerous emails with them to try and resolve these issues. I asked for some nominal compensation in this respect for my time that was wasted, but this was instantly rejected. 7. Instead of compensation I finally got an apology at the end of this frustrating experience, two months after my contract ended. 8. Throughout all of my emails and correspondence, there was no single person that took charge of my issues and saw them through to the end. They kept on passing on the issues to different people within the organisation which meant more time wasted overall. My advice is: Go elsewhere for Umbrella company services.

   almost 9 months ago
2. Francis Miller ★★★★★

   Gem, (Customer Experience Exec), An absolute star, even though the automated reply from Sapphire gave a 48 hr response time, which was absolutely fine, Gem got back to me within 10 minutes to confirm all of my questions. Great service! Kind regards, Fran Miller

   almost 2 years ago
3. Ross Braidwood ★★★★★

   A great company to deal with. I always get great service whenever I have had any issues. I recently had help from Gem who helped me resolve an issue I had quickly. I was treated in a very friendly and helpful way.

   almost 3 years ago

1. Richard Wood ★★★★★

   Had an issue that I had not received any wage slips for a while. I spoke to Gem and she instantly looked into the issue for me and it was all resolved in 5 minutes. Once again Gem thank you for your help and keep up with the good work. Richard

   almost 3 years ago
2. Arjun S ★★★★☆

   Hayley was extremely helpful when I had an issue with my expenses and these were taxed. She walked me through the process and also explained what I should do in order to get my tax back. Her response was quick and she provided me the information I needed at the time. I spoke to Pollie before her and she was extremely unhelpful and couldn’t have cared less about my concern based on her tone and responses. She was keen to end the call as soon as possible. Hence the 4 star review

   almost 3 years ago

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