MDF Direct Southall

Reviews

1. Zahl Limbuwala ★☆☆☆☆

   Up until now I’ve ordered multiple times and generally been very happy with their service. This time I’ve been palmed off with substandard product (cheap construction ply veneered with oak vs furniture grade ply veneered with oak which is what their website showed and that I ordered and paid a premium for). Lack of responsiveness now to resolve my issue. Poor show. No longer can recommend them.

   almost 7 months ago
2. Carl Moffatt ★☆☆☆☆

   Shocking first & last experience with MDF direct. HORRIFIC QUALITY MELAMINE BOARDS. Firstly, my delivery date kept changing - this wouldn’t have been a massive issue if they kept me in the loop, however, the Monday it was meant to arrive I got informed that it wasn’t arriving that day until 6:30pm (I took the day off the receive the order) then on Wednesday it was meant to arrive (under their advice) so I took the day off, for it not to arrive. The same occurred Thursday. On Friday (yesterday) my order arrived at 6:30pm - not the end of the world as I was advised this. The quality of these melamine boards are horrific. I went through MDF direct due to the good reviews and wanting quality boards. Out of 10 sheets only 1 of them doesn’t have damage. I’m a small, start up, built-in furniture company and they have done nothing but mess me around and make me look like an idiot. I know melamine is known for chipping but for a company that supplies high quantities of the material surely you would know how to cut the stuff without damaging it? Need the issue resolved otherwise will have to do a small claims case against them for all materials, as well as, the three days I took off to receive the order and it didn’t show.

   almost 7 months ago
3. Tom Allen ★★★★★

   Fantastic service. I didn't have a particularly large order but MDF Direct were still able to accommodate it. Reasonable shipping costs and brilliant communication along the way. Email confirmation of order, email confirmation of delivery estimate, two phone calls and an SMS to inform me of delivery times at the weekend. Item itself arrived undamaged and accurately cut. Would happily use again.

   almost 7 months ago

1. David Collins ★★★★☆

   The Cemento finish MDF with edging was exactly what the customer wanted and looks amazing now the job is all finished. I would have given 5 stars but unfortunately the delivery took longer than the 2-3 days advertised on the website site and wasn't wrapped was id expect it to be, although luckily there was no damage to the boards. When I called the office it was handled well. And they said they would take on board what is said. Hopefully next time the delivery and wrapping will be better. Will be using again as the product was spot on.

   almost 8 months ago
2. Rob Shillaker ★★★★★

   Yet again, MDF Direct came up trumps! Fantastic service and so much time-saving, not to mention the precision cutting; made another big job possible and very satisfying. My delighted customers were kind enough to send me photos of the finished panelling. Thankyou!

   almost 9 months ago
3. snezhana nikolova ★★★★★

   I recently placed in order for cut to size MDF panels. Great value but quality isn’t compromised. Order prepared and dispatched quickly and have been receiving SMS updated during each or the order phase. Very impressed with their customer service team and will certainly be ordering again in future.

   almost 3 years ago

1. Sean McAlinden ★★★★★

   I've just recently finished my first project where using MDF Direct probably saved me a few weeks work at least... it was a 3.5 metre dresser so not a small project (120+ pieces). Just received my second order from MdfDirect for my next project, came even quicker than expected and the delivery driver was great. Again, everything has turned up in great condition. Such a brilliant service. Sean.

   almost 3 years ago
2. C ★★★★★

   Absolutely fantastic service! Firstly considering that I ordered the cut to size mdf late Sunday I received a much welcomed text message almost straight away checking if some of my small measurements were correct. Once confirmed the order was lightning quick and I received every piece the very next day with exceptional service , well packaged and great delivery. Then a customer service message to check all well was the cherry on the cake. Well done everyone involved at MDF Direct. Thank you

   almost 3 years ago
3. Louis Black ★★★★★

   Excellent service. Ordered online late Sunday evening before a bank holiday and got a message almost straight away to confirm the measurements I'd given were correct (this was at about 9pm!). I was kept up to date via text of the progress of my order during the whole process and it turned up at 9am on my chosen delivery date. It was cut perfectly, exactly what I needed. I think it's safe to say I'll be purchasing from them again.

   almost 3 years ago

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