Precious

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Reviews

1. Ricky Atkinson ★☆☆☆☆

   Disappointed with the customer service. Bought a charm for my wife for Christmas on the advice of their staff as I know little to nothing about jewelry. Speaking to my mum I realised the one I purchased was meant for 2 people so I was hoping to exchange for the other charm I was looking at. When exchanging about 40 minutes later, I was told the £20 difference in price couldn't be refunded but would be put on credit. This credit runs out in 12 months and is only good in that one store so I wasn't very happy with this. I wasn't made aware off this policy before purchase. There is a sign but it's not visable from where I made my purchase. As the purchase was made with advice from their staff and it was less than an hour later I would think any store that puts customer satisfaction first would give me the refund for the diffence but the manager stuck to their guns. I've worked in customer service roles for years and would have never enforced a store policy detrimental to the customer in a situation like this. Especially as the purchase was made with bad advice from their staff. It seems to me the store prioritises short term gains over customer satisfaction. I would have become a regular customer as my wife collects the charms. I'll order direct from pandora from now on and recomend the rest of my family does the same. This kind of service seems really short sighted to me. Hope the loss of business was worth £20 to them.

   almost 2 months ago
2. Caron White ★★★★★

   I am blown away by how amazing this team is. Every member of staff was so incredibly helpful and went above and beyond any level of customer service expected anywhere. From the very first phone call. Advice help and reassurance over a personal issue of mine right through to sssuuuuper fast processing my order online. After id decided with a very much needed ton of assistamce and multiple calls from me about what i wanted..... Personalising it! In literally minutes and shipping it to me within 30 minutes. It is so beautiful! Exactly what I was looking for! Communication has been absolutely perfect and consistent! Not just with the staff but between them. Relaying messages to each other for me. My order was not simple and I was not a typical easy customer at all! My needs were very very specific! Once again to all the girls and the owner/manager! I really really appreciate you all! Thank you so much and I will never forget how much you've helped me and made my heart full! Thank you soooooo very much xxx HIGHLY RECOMMEND! I WILL BE ORDERING AGAIN! You're professionalism is unmatched. This meant so much to me .... very sentimental piece of jewellery. Thank you all

   almost 3 months ago
3. Amanda Perrins ★☆☆☆☆

   Disappointing Service!!! Shame, as there are nice stock items online. VERY POOR CUSTOMER SERVICE! No-one ever picks up the phone or responds to emails following an online order (yet, your auto email/fb response is please call the store number but it never gets picked up!!!) Received incorrect size that is stated on Precious website. Followed instructions to return it - paid for return cost, which due to it being store error, I am owed return cost - which I am STILL waiting for!! No-one has the decency to call or email back. Very rude, disappointing service indeed!!! I am not the sort of person who writes reviews or gets frustrated, but on this occasion I feel it is understandable for feeling this way!!

   1 year ago

1. Maggie Stephens ★★★★★

   Lovely shop and friendly staff

   almost 2 years ago
2. mandz moo ★★★★★

   Never been to this store but my partner wanted some nomination charms for his mum for Christmas. The lady who served us was very helpful and even tho we were taking ages she didn't rush us at all unlike other jewellers we have visited in the past. They also sell pandora charms so partner for me 1 as a extra bonus for Christmas . Will definitely be visiting this store more in future

   almost 3 years ago
3. William Worthington ★★★★★

   Great service sorted things out for me very helpful and go that extra mile to help when swarovski wouldn't thank you

   almost 3 years ago

1. Tamara Walker ★★★★★

   10/10, really fast delivery on Thomas Sabo bracelet, with an amazing price point, half the price of any other retail store admittedly I wasn't sure when ordering because there wasn't enough out there to go on, but there should be!!!, can't fault it in any way - impressive, really pleased.

   almost 3 years ago
2. paul lally ★★★★★

   We have been regular customers of Precious for many years, one of the best if not THE BEST shop that has served Leigh for many years. Excellent staff who always go above a beyond and an extensive collection of jewellery for everyone's taste. Always our first port of call for every celebration,we would not dream of going anywhere else.special mention for Emma, who works tirelessly in making it all a success, Thankyou for all you do, Simply the best.

   almost 4 years ago
3. Kath Bacon ★☆☆☆☆

   I am disgusted with the service I received, this morning at Precious Jewelers in Leigh. At the end of June I ordered a Pandora ring for my grandaughter as they did not have the right size in stock and they said they would let me know when it arrives in the shop . They rang me towards the end of July to say it was now in and had been reserved for me . When we went in to collect it and on paying I was told that it was not now £55 but £60. I could not believe it as I would have thought if you ordered something it would be at that price . I am so annoyed and disgusted in how I have been treated. I will never purchase anything else from there again .

   more 7 years ago

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