Wickes Romford

Reviews

1. Funky Chicken ★☆☆☆☆

   If it was possible to give zero stars i would. Had an awful experience from start to finish. I thought sales people actually wanted your money. Was left to my own devices for the first ten minutes of the appointment. Eventually the salesperson came across got to a design and arranged to come back the next week. On the way to the follow up visit got a text asking if i can come 30 minutes later as she was with a customer. So what was I and why would i book an appointment.. Ignoring this red light got to a design and asked the sales person who i won't name here to follow up on Monday. That was over 3 months ago. When i followed up i was told she had a hectic week and expect something this week. Still waiting. Fear I'd still be waiting if i left it to next year. I would personally avoid the chadwell heath Wickes in the future.

   almost 10 months ago
2. Tony Witchalls ★★★★☆

   Plenty on offer, use regularly. Purchased a quality garden gate for £100

   almost 10 months ago
3. Jonid Dowlut ★☆☆☆☆

   Rude manager. Dude with the beard is really rude. I have been a customer at this wickes for mama y many years … better go B&Q.

   almost 11 months ago

1. MR Khan ★★★★★

   I ordered some flooring online for a Click and Collect service. I was offered a very good alternative by staff for the underlay. When I reached the store, I was served by a charming young man called Tarandeep, who was super helpful, showing me other items I required. He even helped me load the flooring into my car. Great customer service should be applauded. Such team members are a credit to the business. Parking was plentiful in the large shared carpark. Thank you for all your help and great prices.

   1 year ago
2. Dan ★☆☆☆☆

   Worse customer services I have ever come across. Waited for a refund and was told manager said they are not sure when they can come to the tikka to authorise a refund. Thought it was a prank that’s how bad the whole ordeal was. They have a bunch of new teenage recruits who have no idea bless them.

   almost 3 years ago
3. G Singh ★☆☆☆☆

   Only giving 1 star as won’t let me give 0 star. Wanted to exchange item that was wrong size and had receipt but lady manager wouldn’t exchange, very aggressive and rude! Won’t be using wicked ever again! Do yourself a favour and stick to b&q the real professionals

   almost 3 years ago

1. Sandie Small ★☆☆☆☆

   Warning i purchased a kitchen from this store including full installation services. Nearly 2 years on I do not have a fully operational kitchen. No accountability from this retailer or staff at this branch that sold me this kitchen and service. Numerous independent reports I am yet to reach a resolution. Do not be fooled by the sales team once your money is taken there is absolutely no aftersales and no support. I would not wish this situation on anyone so strongly advise you not to purchase a kitchen from Wickes.

   almost 4 years ago
2. Arjun Thiru ★☆☆☆☆

   I bought Wickes own brand paint that was labelled as 'Chalk White' which turned out to be 'Concrete Grey'. The manager of the store, Lewis was dismissive and argued that because I opened the paint tin, I was not due a refund. After we saw the pictures, he first argued that wasn't the paint I used, and then also argued I had painted an entire wall - therefore I couldn't get a refund. In the world of Amazon - one must take the quality assurance that comes from customer feedback seriously - at the peril of lost future business. Photos attached of their 'Chalk White'. I have since had to paint over with 2 coats of another paint to mask this travesty. Basically - don't bother buying their paint, go somewhere where they honour the customer and their honest feedback (no one serious is trying to save £20 on a paint refund - such a bizarre position!)

   almost 5 years ago
3. Amir Raheem ★★★★★

   I've always loved going to Wickes because the picture that I took that's attached to this review is of a very hard-wearing pine shelf built from wood sold by Wickes. Got the screws there too. Other tools were purchased from various eBay sellers however the bulk of the tools I got were from their partner Toolstation which I believe is in every single branch of Wickes nationwide, very handy.

   more 6 years ago

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