Impossible to get a hold of. £55 out of pocket and no one to speak to. No refund for the 10 day closure as promised, and no warning that the baths were closed until October so another payment made. Approx £55 out of pocket and not a single call back from my emails or voicemails. If I could give 0 stars, I would.
Great gym, swim and range of classes. Nice and clean and well maintained. The steam and sauna room are top notch too.
My daughter had a one to one lesson with Chloe today to help with her year long fear of jumping in. After one lesson with Chloe she is jumping in, enjoying it and can’t wait to do it again. Teacher Alyssa also came to praise and encourage her. Lovely teachers at Rochdale. Thank you so much. :-)
Terrible organisation, substandard gym full of kids who dont look old enough to be in college, men have reduced access times to thermal suite and swimming pools even-though the monthly fee is the same. No customer service as phone calls go straight to voicemail. No option to cancel membership online or information on cancelling. So many better options for gyms out there.
I am a member of the gym mainly using the one at Sports Village Heywwod for combat classes.the only issue is that instructors for these classes are very scarce. Which is clearly why so many gyms are not using the trade marked Les Mills classes which are the best classes. Yesterday I had booked a paddleboard taster session which was brilliant. The instructor was Sandro and he was very good very encouraging and helpful. We moan about the lack of facilities in the area but if people looked at this web site and used the facilities they would realise it's not that bad!
Refused entry last week due to membership being suspended so telephoned the person responsible for this and still not resolved after numerous call to the centre and DFC! Still awaiting for that manager Calvin to ring me back ?????
If you are looking for a gym where you feel welcome and are set up to achieve and not fail go to Middleton Arena and book your induction with James! Whatever he is being paid it’s not enough
Definitely the worst and most poorly organised organisation of all time, no online booking for swimming meaning you can travel all the way and be sent away due to it being full even though the app says no booking necessary, junior gym is absolutely horrendous it’s way too small and crowded with children playing on the equipment as if its all toys, staff are rude, membership is a waste of money because half of the time you can’t bloody use it.
Same as below really, keep changing times for the thermal suite, giving womens only an extra 30 mins from 3pm on a Saturday to 2:30 pm change. Why when it's a Saturday and people are off work. Sunday its mens only from 3pm with 0 cleaning before 3pm. With 0 staffing to check when kids come in. Members and hygiene not upto standards. Even with Covid 19, the thermal area is not monitored or cleaned regularly. Members soaping up in the steam rooms and showering, and spitting. Leaving dirty, used shaving blades lay around after they shave in the sauna or steam rooms.
Thinking of cancelling my membership. Reason being is that they change the timetables of the pool and thermal suites without telling you, no email or text etc. And the website timetable isn't up to date either. So how are you meant to know of these changes when your at home? Today I got kicked out of the steam room not knowing that the times have changed. Am I meant to keep checking every day or week for any time changes? Supervisor on front desk said that's it "only 15 minutes", yeah but I just got in there and I was in the steam room for only 3 mins. Rubbish!
Your Trust Rochdale is located at Your Trust, Number One Riverside, Smith St, Rochdale OL16 1ZL, UK
You can contact Your Trust Rochdale at +44 1706 926000
You can find directions to Your Trust Rochdale by following this map link