Shearings Rotherham

Reviews

1. CHRISTINE MCEVOY ★★☆☆☆

   Holiday to lakes. Picked up ok. Driver was abrupt not professional. Dropped at rugby interchange driver to lakes was much much better. Old England hotel Windermere old hotel but management staff and waiting staff reminds you of Fawlty Towers. Right and left hand do not communicate, its hard work to get things sorted.there is little to no organisation from ordering from one person reception or restaurant to receiving your food ,it is wandered aimlessly around the restaurant until the food becomes warm rather than hot from the kitchen. The drinks are expensive but typical of hotels the bar by the restaurant was reasonably good , but only opens/ closes during evening meal times. I personally had a noise problem in my room and was told by an Asian person that it was the extractor fan from the kitchen which should be turned off at night, but could not have cared less that I would not get any sleep. Thank goodness for the lady who sorted it out moved my room and silence. Great customer service from her.. Returning home very organised by our driver and we were fortunate with traffic and arrived in good time. Now when we changed coaches to return home was when trouble arose. Muddles on correct case at coaches. Driver very abrupt but did apologise once he got on coach . Then heading for Cambridge services his taco break we did a detour down the m1 then north again towards Bedford then across to Stevenage after being told his GPS was taking him allover the place(well that was an understament) he then read maps while driving and often strayed over the rumble strips so we could have come off the road. He then announced that we were going to Thurrock services (2stops after in route and we never had the break at Cambridge. )where those on earlier stops would be conveyed back by taxi. As he was running out of hours!. On approaching the services from the m25 he then drives past the exit although his GPS was telling take slip road ,really well signed posted. So we proceeded over the bridge to Kent , really didn't know how to turn round and get back so a passenger in front seat gave him directions. What training did this Driver have did he not check his route ,had he been on this route before! Thank you shearings for a mystery tour through home counties during night hours and my unnecessary delay because of your incompetent driver. My 2 stars are for the helpful lady at the hotel and our tour driver around the lakes. Also you need a health check on all travellers (especially solo )with visible disabilities and those with mental health issues such as dementure. Because they cause drivers unnecessary stress. This would ensure people that are travelling can access the coach and understand the simple instructions we are given. Hope you will take on this information and investigate the situations. Those that are considering using this company all I can say is beware ,you have been warned.

   almost 7 months ago
2. Susan ★★★★★

   I went on holiday in October to Pitlochry and stayed at the Pitlochry Hydro Hotel it was very nice meals were nice, rooms were nice, staff very helpful and driver very helpful, and the tours we very good, I am going on holiday again in December Twixmas in the Lak

   almost 7 months ago
3. Steve Mchugh ★☆☆☆☆

   Terrible company cancelled a trip within 30 days of booking and 6 months before the trip and they want to charge me £150! BEWARE! Even if i canceled one day after my booking you still have to pay. Very unfair hidden charge practice marked with a * . You have been warned ⚠️edit 26/8/2025 I have been asking for my data SAR subject access request via email and nothing! So ive had to now speak to them which has sent my anxiety through the roof. Apparently they have 4 weeks to tell me why they won't give it to me or after 2 months ICO to step in and hopefully a fine more than £150! : Update 28/8/25 customer relations emailed to say they have no knowledge of a phone call made on a certain day, so I sent them the original email acknowledging a conversation took place. And because they seem not to be very up on microsoft office documents I kindly highlighted the segment they say never took place. Your welcome

   almost 11 months ago

1. mark earnshaw ★☆☆☆☆

   Went on a tour on a crap coach felt every bump in road bounced along the M62 driver recommendedus not to use toiletunlessit was urgent , broke down half way on tour. Holiday inn hotel breakfast nice evening meal crea ended up buying meal off hotels menu

   1 year ago
2. Sheila Allder ★★★☆☆

   Just had a Holiday to Weston Super Mare and stayed at The Great Atlantic Hotel. It was OK but the Lift is out of order and not likely to be working any time soon. Food was ok too.The journey was also OK but a bit cramped. Driver was pleasant and the coach changes were efficient.

   almost 2 years ago
3. Clare Coleman ★★★★☆

   Been to many countries in Europe with Shearings over the years. Each holiday is different with memorable excursions and great memories, thank you to all the staff and bus drivers who do an excellent job. Thank you Shearings.

   almost 3 years ago

1. helen suttle ★☆☆☆☆

   Extremely disappointing we cut short holiday due to dirty room cracked windows insufficient room to open a case. Very uncomfortable. Bus trip we were expected to be on a coach for 9 Hours for 120 miles trip. When I contacted Shearing they could care less no apology Very defensive. Never again.

   almost 3 years ago
2. Susan Mullett ★★★★☆

   Good trip to Edinburgh, my preference would have been for longer time at the day trips but with a wide age range on the coach I feel the compromise for the comfort of all was paramount. The coach driver was knowledgeable and happy to offer suggestions of places to see and things to do. A star is knocked off for a single supplement being charged on a single room but I accept this could be out of the control of Shearings and down to the hotel.

   almost 3 years ago
3. Annette Wilson ★★☆☆☆

   We had a short holiday at The Royal Hotel Whitby. The Hotel is really dated seagulls screeching all night. Dirty rooms and The food in the evenings awful ate out.Broken wardrobe and 1 small lift for huge Hotel won't go backscreeching all night.

   almost 4 years ago

1. Susan Doran ★☆☆☆☆

   Highlights of the Lake District Firstly let me call it disappointment of Shearings . Im not quite sure where to begin. After setting off from Bedford we had 2 changes before we actually got on our coach. One at Milton Keynes, Then Rugby. Once on the coach after 2 breaks at the interchange stops we travelled for an hour and then had a further 15 min break. We then carried on for 3 hours arriving at our destination just after 5pm. We left at 10am. We now have to endure it in reverse on the way home!!! We were staying at the County Hotel room 202, the staff were lovely but the hotel really is old and could do with a refurbish. Our room was small but clean with a good shower. The food was very good and the portion size good. In regards to our trips I felt they were very badly organised, they were non informative, the stops too long in the choice of place and for those with some walking disability had no consideration for their abilitys in regards to where the coach parked. A trip to Sedbergh with about 12 shops, cafes closed they felt warranted a two hour stop. I did complain as I felt it was just totally unacceptable. I honestly felt we went on a shopping holiday rather rhan an expected scenic trip.I personally would never ever go on a Shearings trip again. In my experience it was complete disappointment. The driver lacked personality what We did hear was his woes of being a driver. Two very disappointed travellers im afraid!!!!

   almost 4 years ago

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